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Problem Resolution Coordinator Jobs in Michigan (NOW HIRING)

EDAG

Problem Resolution Coordinator

Rochester, MI · On-site

Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR. DESCRIPTION * Coordinate and track software and system network-related issue tickets throughout the development process. ​

Cesna Group

Transportation Coordinator

Holland, MI · On-site

$50K - $100K/yr

Problem Resolution & Compliance * - Proactively identify transportation issues and support root ... coordination, logistics operations, freight forwarding, or carrier management (preferred ...

Stefanini

Java / j2ee Developer

Dearborn, MI · On-site

$46.75 - $60.75/hr

Coordinates and consults with application architects to ensure design is appropriately implemented ... Experience with analysis and problem resolution .. Experience with performance tuning . Experience ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Michigan are hiring for Problem Resolution Coordinator jobs?

Cities in Michigan with the most Problem Resolution Coordinator job openings:

Problem Resolution Coordinator

Rochester, MI • On-site

EDAG Mexico
See more jobs at EDAG Mexicoexternal

Full-time

Posted 22 days ago

Job description

WHO WE ARE
Working together, growing together, creating new things together: EDAG connects people and the future. Company and workforce share the same vision. With a familiar atmosphere and at the same time the potential of a global world-class development company. You'll go your own way in your career at a high level - nationally and internationally. Take your next step and support us as a PROBLEM RESOLUTION COORDINATOR.
DESCRIPTION
  • Coordinate and track software and system network-related issue tickets throughout the development process.
  • Review incoming tickets for completeness, consistency, and required technical information.
  • Based on high-level analysis, assign each ticket to the best member of the global engineering team to lead theneeded change estimation or problem investigation.
  • Support standardization of issue reporting and tracking processes.
  • Follow up with engineering teams and stakeholders regarding ticket status and resolution progress.
  • Support communication and alignment with customers regarding reported issues and status updates.
  • Monitor issue aging, priorities, and closure progress.

REQUIREMENTS
  • Bachelor's degree in Engineering or related field.
  • Approximately 3-5 years of relevant experience.
  • Generate reports and metrics including issue inflow, burndown, and status tracking.
  • Support project meetings with issue tracking summaries and status updates.
  • Knowledge of JIRA or Confluence
  • Ability and willingness to travel to California as needed to meet and collaborate with customer.
  • English (C1-C2)
  • Temporary contract

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