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Problem Resolution Coordinator Jobs in Michigan (NOW HIRING)

Y-Tech, LLC

Help Desk Manager

Battle Creek, MI · On-site

$80 - $100/hr

... problem resolution processes, utilizing advanced platforms like ServiceNow and JIRA Service ... Advanced incident coordination and crisis management skills would ensure rapid response to critical ...

Limitless East Marketing

Events Assistant

Grand Rapids, MI · On-site

$53K - $58K/yr

Provide support during events, including guest assistance and problem resolution. * Contribute ... Previous experience in event planning, coordination, or customer service. * Strong organizational ...

Alphabe Insight Inc

Events Assistant

Grand Rapids, MI · On-site

$53K - $58K/yr

Provide support during events, including guest assistance and problem resolution. * Contribute ... Previous experience in event planning, coordination, or customer service. * Strong organizational ...

sasholdings

Data Entry Coordinator

Auburn Hills, MI · On-site

$19/hr

... in resolution. Salary Overview: The pay rate for this role starts at $19 per hour based on ... Problem solve and assist with driver inquiries. * Adhere to Suburban Automotive Service's DRIVEN ...

LM Manufacturing

Material Planner

Detroit, MI · On-site

Coordinates BOM reviews with Program Engineering for accuracy validation. * Analyzes customer ... Manage assigned parts and their respective suppliers, including problem resolution. * Analyze MRP ...

LM Manufacturing

Material Planner

Detroit, MI · On-site

Coordinates BOM reviews with Program Engineering for accuracy validation. * Analyzes customer ... Manage assigned parts and their respective suppliers, including problem resolution. * Analyze MRP ...

LM MANUFACTURING LLC

Material Planner

Detroit, MI · On-site

Coordinates BOM reviews with Program Engineering for accuracy validation. * Analyzes customer ... Manage assigned parts and their respective suppliers, including problem resolution. * Analyze MRP ...

Robert Half

Social Media Coordinator

Grand Rapids, MI · On-site

$19 - $22/hr

... issue resolution. * Monitor multiple social channels at once, organizing priorities to maintain ... Demonstrated problem-solving ability, sound judgment, and a proactive approach to handling ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Michigan are hiring for Problem Resolution Coordinator jobs?

Cities in Michigan with the most Problem Resolution Coordinator job openings:

Supervisor Hospital API

Saint Joseph, MI • On-site

Spectrum Health
See more jobs at Spectrum Healthexternal

Full-time

Medical, Vision, Retirement

Re-posted 19 days ago

Job description

Job Summary - Hospital Supervisor

An integral part of the care leadership team, the Hospital Supervisor has responsibility for coordination and delivery of clinical services activities on their assigned shift. In the absence of the department or facility leadership, is responsible for appropriate use of staff, staffing levels, immediate problem solving, management decision making and maintaining a safe environment by ensuring adherence to safety regulations, policies and procedures. Provides clinical support / leadership for high risk patients or unusual situations. Accountable for patient census, observation status and appropriate bed utilization. Communicates with patients, families and the public in order to promote positive relations, diffuse problems and address patient/family concerns/issues; consults with Administrator on Call as appropriate. Provides supervision and leadership to hospital staff in collaboration with unit/department level leaders. Facilitates positive change, quality care and appropriate use of resources in a cost-effective and efficient manner. Demonstrates critical thinking, problem resolution, mentoring/education of staff.
CHGR Hospital Supervisors are REQUIRED to obtain their nursing administration or professional/specialty certification within 12 months of assuming the role, or within 12 months of achieving eligibility to sit for the exam if not eligible upon hire in to the role.

Essential Functions - Hospital Supervisor

  • Coordinates the implementation of the overall plan for the utilization of resources and appropriate admissions / discharges / transfers in order to maximize available resources, continuity of care and unit budgetary control.
  • Communicates and collaborates with patients/families, all staff, levels of management, physicians, and units and departments regarding patient, staff and quality care issues. Acts as facilitator or active problem-solver in complex situations as warranted.
  • Uses census and acuity program to ensure adequate staffing levels (as determined by appropriate leadership) in the hospital on all units/departments; adjusts staffing appropriately following established procedures. Maintains fiscal responsibility in managing department needs and reports unusual - unexpected occurrences to the director, administrator on call, Risk Management, etc.
  • Acts as an informational resource to the health care team in matters of interpretation of Hospital policies/procedures/ protocols, risk management, patient safety, patient advocacy, management and other related areas. Facilitates/supports the change process. Ensures key leadership is communicated to appropriately. Demonstrates critical thinking skills, problem resolution abilities, mentoring/education of staff.
  • Provides supervision, direction and support to all in-house staff to ensure effectiveness and efficiency of services. Communicates performance issues and concerns to unit/department leadership and follows through with in-the-moment opportunities for performance enhancement.
  • Rounds throughout the facility maintaining knowledge of organizational information and changes. Maintains an awareness of high risk patients/situations and serves as a clinical resource to support the care. Facilitates communication of concerns through the Help Chain of Command, and follows up to assure that clinical concerns have been addressed.
  • Acts as resource for staff to identify and address ethical issues within nursing and assigned area. Formulates decisions and actions based on ethical principles, using the ANA Code of Ethics for Nurses to guide practice. Advocates for privacy, confidentiality, and security of patient, staff and organization data.
  • Activates contingency plans (such as Disaster, patient placement with census fluctuations, etc.) in collaboration with the Director, Chief Nursing Officer and the Administrator on call.

Qualifications - Hospital Supervisor

  • Required Bachelor's Degree Nursing (BSN) upon hire at Grand Rapids Hospitals. Nursing (BSN) upon hire for those who start in this role on or before January 31, 2017 at United. BSN within 4 years for those who start in this role on or after December 1, 2021 at Lakeland.
  • Required Bachelor's Degree Nursing (BSN) must be obtained within 4 years for those who start in this role on or after February 1, 2017 at Big Rapids, Gerber, Ludington, Pennock, Reed City, United, Zeeland. Nursing (BSN) must be obtained within 5 years for those who start in this role on or before January 31, 2017 at Big Rapids, Gerber, Ludington, Pennock, Reed City, Zeeland.
  • Preferred Master's Degree MS, MSN, MBS, MM, MHA, MPH or other related
  • 2 years of relevant experience related nursing experience Required
  • 2 years of relevant experience recent relevant leadership (i.e., Charge Nurse, Shared Leadership position, Magnet Champion, QSO) (based on Spectrum Health entity) Preferred
  • LIC-Registered Nurse (RN) - STATE_MI State of Michigan Upon Hire required
  • CRT-Basic Life Support (BLS) - AHA American Heart Association 90 Days required Or
  • CRT-Basic Life Support (BLS) - ARC American Red Cross 90 Days required
  • CRT-Adv Cardiovascular Life Support (ACLS) - AHA American Heart Association except HDVCH or if assigned to specific unit 180 Days required
  • CRT-Pediatric Adv Life Support (PALS) - AHA American Heart Association HDVCH, Big Rapids, Gerber Memorial, Ludington, Pennock, Reed City, United, Zeeland, St Joseph, Niles and Watervliet hospitals; except HDVCH, Niles and SJ Birthplace 180 Days required
  • CRT-Neonatal Resuscitation Program (NRP) - AHA American Heart Association HDVCH, Big Rapids, Gerber Memorial, Ludington, Pennock, Reed City, United, Zeeland, St Joseph, Niles and Watervliet hospitals. 180 Days required
  • CRT-Specialty Certification - UNKNOWN Unknown Grand Rapids Hospitals - Refer to job summary for details 1 Year required
  • CRT-NIH Stroke Certification - NIHSS National Institute of Health Stroke Scale Gerber, Grand Rapids Adult, Pennock, United, Zeeland. St. Joseph, Niles and Watervliet Hospital, except Niles and St Joseph BirthPlace
    90 Days required
    Physical Demands - Hospital Supervisor
    • Pallet to Waist (6" from floor) > 5 lbs: Seldom up to 50 lbs
    • Waist to Waist > 5 lbs: Seldom up to 50 lbs
    • Waist to Chest (below shoulder) > 5 lbs: Seldom up to 10 lbs
    • Waist to Overhead > 5 lbs: Seldom up to 5 lbs
    • Bilateral Carry > 5 lbs: Seldom up to 25 lbs
    • Unilateral Carry > 5 lbs: Seldom up to 10 lbs
    • Pushing Force > 5 lbs: Seldom up to 25 lbs
    • Pulling Force > 5 lbs: Seldom up to 20 lbs
    • Sitting: Occasionally
    • Standing: Occasionally
    • Walking: Occasionally
    • Forward Bend - Standing: Seldom
    • Forward Bend - Sitting: Seldom
    • Trunk Rotation - Standing: Seldom
    • Trunk Rotation - Sitting: Seldom
    • Squat: Seldom
    • Stair Climbing: Seldom
    • Crawling / Kneeling: Seldom
    • Driving: Seldom
    • Reach - Above Shoulder: Seldom
    • Reach - at Shoulder or Below: Seldom
    • Handling: Occasionally
    • Forceful Grip > 5 lbs: Seldom
    • Forceful Pinch > 2 lbs: Seldom
    • Finger/Hand Dexterity: Frequently
    • Visual Acuity
      [None = No; Seldom = Yes]: Seldom

    How Corewell Health cares for you
    • Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
    • On-demand pay program powered by Payactiv
    • Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
    • Optional identity theft protection, home and auto insurance
    • Traditional and Roth retirement options with service contribution and match savings
    • Eligibility for benefits is determined by employment type and status

    Primary Location

    SITE - Lakeland Hospital St Joseph - 1234 Napier Ave - St Joseph

    Department Name

    Med Surg Care Unit Surgical A 2 St Joseph - Niles and St Joseph Hosp

    Employment Type

    Full time

    Shift

    Night (United States of America)

    Weekly Scheduled Hours

    40

    Hours of Work

    7: 00 p.m. -7:30 a.m.

    Days Worked

    variable

    Weekend Frequency

    Every other weekend

    CURRENT COREWELL HEALTH TEAM MEMBERS - Please apply through Find Jobs from your Workday team member account. This career site is for Non-Corewell Health team members only.

    Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

    Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

    An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.

    You may request assistance in completing the application process by calling 616.486.7447.

    Apply