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Problem Resolution Coordinator Jobs in Michigan (NOW HIRING)

Customer Retention Specialist

Southfield, MI ยท On-site

$13 - $18/hr

Customer Experience & Problem Resolution * Handle complex customer concerns, objections, and ... Serve as a customer advocate by coordinating with internal teams when broader operational support ...

Customer Retention Specialist

Southfield, MI ยท On-site

$13 - $18/hr

Customer Experience & Problem Resolution * Handle complex customer concerns, objections, and ... Serve as a customer advocate by coordinating with internal teams when broader operational support ...

Customer Retention Specialist

Southfield, MI ยท On-site

$13 - $18/hr

Customer Experience & Problem Resolution * Handle complex customer concerns, objections, and ... Serve as a customer advocate by coordinating with internal teams when broader operational support ...

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Customer Service and Problem Resolution: Address patient inquiries, resolve concerns, questions, and provide information about services or procedures accurately. * Office and Front Desk Maintenance:

Sales Coordinator

Farmington, MI

$18.50 - $25.25/hr

Sales Coordinator #1057283 * The position acts as the liaison with the sales force, cross ... Principle contact with customers (may include reps or distributors) for problem resolution relative ...

Showing results 21-40

Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Michigan are hiring for Problem Resolution Coordinator jobs?

Cities in Michigan with the most Problem Resolution Coordinator job openings:

7-12 Mathematics and Science Coordinator

Livonia, MI โ€ข On-site

Livonia Public Schools
Elementary and Secondary Schoolsย โ€ขย 1 - 5K employees

$16.50 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago


Job description

Position Type:
Administration/Curriculum Coordinators
Date Posted:
8/27/2026
Location:
Central Office/Academic Services
Date Available:
ASAP
Closing Date:
09/08/2026
JOB DESCRIPTION
Livonia Public Schools is committed to molding creative and forward-thinking students who are persons of character and contributing members of society. We are seeking a positive and impactful leader in the area of secondary mathematics and science teaching and learning. The 7-12 Mathematics and Science Coordinator position will provide leadership to coordinate the development of the 7-12 mathematics and science curriculum; plan and implement effective professional learning programs; identify and communicate research-based, effective instructional and assessment strategies and practices; plan, monitor and evaluate student assessments and analyze assessment results; and select and plan for purchase of print and electronic textbooks, paper and online instructional resources and other content area materials. The nature of the responsibilities will require on-going planning and coordination with other coordinators, school and district administrators, and directors. The 7-12 Mathematics/Science Coordinator reports to the Chief Academic Officer.
DISTRICT OVERVIEW
Livonia Public Schools employs approximately 1,800 staff members, serving approximately 13,000 students pre-K - post secondary. There are 15 elementary schools, 3 middle schools, 3 high schools, 1 career technical center, 1 early childhood center and 1 vocational and transition center in the School District. The annual budget for Livonia Public Schools is $195 million, with a state funding of $10,300 per pupil.
BENEFITS OF WORKING WITH LIVONIA PUBLIC SCHOOLS:
Newly hired public school employees are eligible for a traditional pension and tax-deferred retirement savings accounts with an employer matching contribution. The pension component guarantees you monthly retirement benefit payments over your lifetime once you meet age and service requirements. Additionally, as a new public-school employee, you will be automatically enrolled in a Personal Healthcare Fund (PHF), which is a portable, tax-deferred investment account that can be used to pay for healthcare expenses in retirement. Livonia Public Schools will contribute a dollar-for-dollar match on the first 2% you contribute.
As an employee of Livonia Public Schools, you will be a part of a team working together in a positive work climate and a culture of mutual respect to support the successful education of children. You will also have the satisfaction of knowing you are a team member with Livonia Public Schools, which means you will have the following perks of employment available to you:
  • Medical insurance, including prescription drug coverage:
    • The district's contribution is the maximum allowed by Michigan law.
    • Family coverage eligibility for employees working 30 hours or more per week.
    • Single coverage eligibility for employees working 20 hours but less than 30 per week.
    • Optional "cash in lieu" of medical insurance for those who qualify.
  • Dental, vision, and life insurance:
    • The district pays 100% of the premium for all employees.
  • Long-term disability coverage:
    • The district pays 100% of the premium for employees working 20 hours or more per week.
  • Employee Assistance Program for employees and their eligible family members. This includes a completely confidential, short-term counseling service that utilizes a practical approach toward problem resolution and is available 7 days a week, with no cost to the employee.
  • Paid holidays; earned vacation, sick, and bereavement days.
  • Longevity pay.
  • Paid "act of God" days, such as snow days.

Additionally, the children of employees working 20+ hours, living outside the district's attendance boundaries, are eligible to attend Livonia Public Schools via schools of choice.
QUALIFICATIONS AND SKILLS:
Qualified candidates must meet the following criteria (administrative waiver may apply):
  • Master's or advanced degree preferred; valid Michigan Administrator Certificate or eligibility to obtain one.
  • Minimum of five (5) years of successful teaching or administrative experience.
  • Demonstrated leadership in facilitating teacher groups and a commitment to student achievement.
  • Strong interpersonal and communication skills for engaging with parents and the broader community.
  • Extensive knowledge of research-based instructional strategies and student engagement techniques.
  • Proficiency in delivering high-quality professional development in mathematics and/or science.
  • Proven ability to build positive, collaborative relationships with all stakeholders.
  • Dedication to maintaining strict confidentiality and professional integrity.

MAJOR FUNCTIONS AND RESPONSIBILITIES:
  • Uphold the District's Shared Vision and Collective Commitments
  • Foster a positive, welcoming, and inclusive department culture
  • Oversee the development, implementation, and evaluation of 7-12 mathematics and science curricula, including standards alignment, resource selection, and assessment analysis
  • Advance and evaluate 7-12 STEM pathways
  • Design professional learning and curriculum activities rooted in best practices for adult learning and strategic change
  • Support, collaborate with and grow Professional Learning Teams at the school and district level
  • Maintain and share expertise in current instructional strategies, assessment models, and content area trends
  • Partner with the Assessments Coordinator to analyze student data and improve assessment systems
  • Manage the annual inventory and procurement of consumable math and science resources
  • Support the implementation of district improvement initiatives and strategic plans.
  • Collaborate across the Academic Services Department and with district leadership to coordinate program development
  • Provide leadership to Content Area Leaders (CALs) and Department Chairs.
  • Assist in teaching staff evaluations as needed
  • Facilitate district-level committees focused on curriculum, instruction, assessment, and professional growth
  • Perform other coordinating duties as assigned

CONDITIONS OF EMPLOYMENT:
The work year, salary, and fringe benefits will be consistent with the current agreement between the Board of Education and the LEADS bargaining group. This position will remain open minimally through September 1, 2026 for consideration of employment for the 26-27 school year.
APPLICATIONS:
All applicants, including current LPS employees, must complete and submit an application through Applitrack, which can be accessed through the Livonia Public Schools webpage.
Additionally, applicants must also upload:
  • Letter of Interest
  • Professional resume
  • Copies of educational documents (transcripts/certificates)
  • Three current letters of recommendation

The Livonia Public Schools School District prohibits unlawful discrimination on the basis of race, color, religion, sex (including sexual orientation, gender identity, and/or transgender status), national origin, age, height, weight, marital status, handicap, or disability in any of its educational programs or activities. The following person has been designated to handle inquiries and grievances regarding discrimination based on race, color, religion, sex (including sexual orientation, gender identity, and/or transgender status), national origin, age, height, weight, and marital status-Director of Human Resources, 15125 Farmington Road, Livonia, MI 48154 at (734) 744-2566. The following person has been designated to handle inquiries and grievances regarding discrimination based on handicap or disability-Director of Student Services, 15125 Farmington Road, Livonia, MI 48154 at (734) 744-2524.
Attachment(s):
  • 7-12 Math-Science Coordinator.pdf