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Problem Resolution Coordinator Jobs in Cleveland, OH

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH · On-site

$17.25 - $21.75/hr

POSITION SUMMARY The Cabin Server Scheduling Coordinator is responsible for the effective ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH · On-site

$17.25 - $21.75/hr

POSITION SUMMARY The Cabin Server Scheduling Coordinator is responsible for the effective ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH

$17.25 - $21.75/hr

POSITION SUMMARY The Cabin Server Scheduling Coordinator is responsible for the effective ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

Flexjet

In-Flight Catering Coordinator

Cleveland, OH · On-site

$14.50 - $17.50/hr

Overall, the In-Flight Catering Coordinator is responsible for handling the ordering in-fight ... Excellent oral/written communication and problem resolution skills are required. * Successful ...

Flexjet

In-Flight Catering Coordinator

Cleveland, OH

$14.50 - $17.50/hr

Overall, the In-Flight Catering Coordinator is responsible for handling the ordering in-fight ... Excellent oral/written communication and problem resolution skills are required. * Successful ...

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH · On-site

$17.25 - $21.75/hr

Cabin Server Scheduling Coordinator Join a global leader in private aviation, offering access to an ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

ArcBest

Logistics Coordinator I - Expedite

Medina, OH · On-site

$17.25 - $23.25/hr

... Coordinator - Expedite provides customer service to both internal and external customers, which ... Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.

ArcBest

Logistics Coordinator II - Expedite, Casual

Medina, OH · On-site

$17.25 - $23.25/hr

... The Logistics Coordinator II - Expedite, Casual provides customer service to both internal and ... Order creation, load procurement, negotiation, freight tendering, and problem resolution. * Update ...

Marriott

Guest Relations Coordinator

Cleveland, OH

POSITION SUMMARY Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to ...

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Problem Resolution Coordinator information

See Cleveland, OH salary details

$10

$22

$43

How much do problem resolution coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for problem resolution coordinator in Cleveland, OH is $22.62, according to ZipRecruiter salary data. Most workers in this role earn between $16.78 and $25.19 per hour, depending on experience, location, and employer.

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities near Cleveland, OH are hiring for Problem Resolution Coordinator jobs?

Cities near Cleveland, OH with the most Problem Resolution Coordinator job openings:

Work Study, Auxiliary Support (Corporate College Facilities Sales)

Warrensville Heights, OH • On-site

Tri-C
See more jobs at Tri-Cexternal

$21.75 - $29.50/hr

Full-time

Re-posted 8 days ago

Job description

LearningObjectives: 

CustomerService, Problem Resolution, Time management, Personal Organization, andworking in coordination with a larger department. 

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