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Problem Resolution Technician Jobs (NOW HIRING)

Digital Ally

Level 1 Technician

Lenexa, KS

Immediate problem resolution is the goal. This position is required to create cases in our customer tracking database for every contact opportunity. The Level 1 Technician should be organized and ...

Saint Ursula Academy

Help Desk Technician

Cincinnati, OH · On-site

$18 - $20/hr

Help Desk Technician Mission: Saint Ursula Academy is a vibrant educational community founded on ... Provide technical software, hardware, and network problem resolution to all personal computer users ...

Vector Talent Resources

Help Desk Technician

Herndon, VA · On-site

$20.50 - $27.75/hr

Vector Talent Resources is a staffing agency seeking a Help Desk Technician for a ... Responsibilities : • Provide first-level contact and problem resolution for all users with ...

Cubic Corporation

Field Services Technician 3

Concord, CA · On-site

$21.75 - $29.75/hr

Mentor less experienced field technicians to support task completion, problem resolution, and skill ... development. * Perform general maintenance, technical, and semi-technical tasks not limited to ...

Blue Star Families

Field Services Technician 3

Concord, NC · On-site

$18.50 - $25.25/hr

Mentor less experienced field technicians to support task completion, problem resolution, and skill ... development. * Perform general maintenance, technical, and semi-technical tasks not limited to ...

Blue Star Families

Field Services Technician 3

Concord, CA · On-site

$21.75 - $29.75/hr

Mentor less experienced field technicians to support task completion, problem resolution, and skill ... development. * Perform general maintenance, technical, and semi-technical tasks not limited to ...

Digital Ally

Level 1 Technician

Lenexa, KS · On-site

$20.25 - $27.75/hr

Immediate problem resolution is the goal. This position is required to create cases in our customer tracking database for every contact opportunity. The Level 1 Technician should be organized and ...

Almac Group

Support Technician (L2)

Souderton, PA · On-site

$37K - $47K/yr

The Support Technician will ensure proper computer operation so that end users can accomplish ... Problem resolution using approved diagnostic and request tracking tools mainly by accessing end ...

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Infographic showing various Problem Resolution Technician job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 3% Contract, and 1% Nights. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Problem Resolution Specimen Technician

Cleveland, OH • On-site

Quest Diagnostics
See more jobs at Quest Diagnosticsexternal

$18.73/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Key responsibilities

  • Identify and resolve issues related to processing and testing laboratory specimens.

  • Collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve specimen problems.

  • Demonstrate competency in specimen problem resolution, interpret specimen tracking data, and support priority handling of samples impacting client and patient care.

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

94th of 121 rated laboratories

Job description


Problem Resolution Specimen Technician - Cleveland, OH, Tuesday to Saturday, 7:00 AM to 3:30 PM
This position actively works to identify and solve issues in regards to processing and testing laboratory specimens and has complete proficiency in all Specimen Tech III job duties, Problem Resolution Techs collaborate with Specimen Processing, Referral Testing, and Technical departments to research and resolve issues in order to expedite specimen testing and result reporting.
Pay range: $22.38+ per hour
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Responsibilities
  • Primary point-of-contact for resolution of common specimen problems and communication with internal departments to avoid testing delays and/or service failures
  • May be responsible for calling clients to obtain resolution of problems
  • Demonstrates competency of job duties and SOP's related to Specimen Processing problem resolution
  • Demonstrates ability to interpret specimen tracking data utilizing all available resources (e.g. specimen logs, laboratory information systems, front-end automation, instrumentation, etc.)
  • Demonstrates an understanding of the compliance policies relating to test ordering, test reporting, add-on tests, TNP's, reflex tests and custom panels
  • Supports and/or provides priority handling of samples with limited stability and problems impacting client and patient care
  • Demonstrates ability to correctly and efficiently retrieve specimens from storage, investigate sample adequacy, research test ordering information, specimen requirements and stability
  • Responsible for correctly entering TIQs/TNPs
  • Responsible for correctly processing, documenting, and reviewing mislabeled and unlabeled specimens
  • Identifies and escalates trending problems to department management as appropriate.
  • Working knowledge of MS Office
  • Perform all other job duties as assigned

Qualifications
Required Work Experience:
Internal candidates will need a minimum of one year in Specimen Tech III/related role.
Preferred Work Experience:
  • Minimum of 3 years Lab experience preferably in a production environment
  • Laboratory experience with strong Specimen Processing background preferred.
  • Medical background preferred which includes medical terminology applicable to a clinical laboratory.

Physical and Mental Requirements:
  • Must meet productivity and quality standards of the department
  • Must be able to handle multiple tasks and work in a fast-paced environment
  • Works in a biohazard environment, practicing good safety habits
  • Able to sit or stand for long periods

Skills:
  • Must have strong written and verbal communication skills
  • Communicates effectively with all levels of internal and external staff
  • Ability to professionally handle stressful situations, sensitive and confidential information with integrity, and demonstrate a potential for strong independent problem-solving skills
  • Adheres to Quest Diagnostics core values, safety, and compliance policies and procedures
  • Fosters a team-oriented work environment.
  • Knowledge of medical and laboratory terminology preferred
  • Ensures that all Quest Diagnostics Incorporated and Specimen Processing policies and procedures are adhered to
  • PC skills including the ability to run reports & use to manage workflow; real-time thru-put

Education
  • High School Diploma or Equivalent (Required)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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