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Problem Resolution Coordinator Jobs in Arizona (NOW HIRING)

HDR

ICT/Security BIM Coordinator

Phoenix, AZ · On-site

... in problem resolution and technical troubleshooting when field support is needed. Qualifications Required Qualifications * Technical degree or a combination of education and related industry ...

HDR

ICT/Security BIM Coordinator

Phoenix, AZ · On-site

The ICT/Security BIM Coordinator will be expected to complete a variety of project tasks including ... problem resolution and technical troubleshooting when field support is needed. Required ...

Sodexo

Catering Coordinator

Flagstaff, AZ · On-site

$23 - $25/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

Arizona State Hospital

Job Page

Phoenix, AZ · On-site

$16.04 - $18.08/hr

... problem resolution; providing guidance and assistance to providers and end users; assists with coordination of functional operations for various units/programs. Customer Service Representative 2: ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Arizona are hiring for Problem Resolution Coordinator jobs?

Cities in Arizona with the most Problem Resolution Coordinator job openings:

Customer Support Associate/Logistics Coordinator - Arizona

Phoenix, AZ • On-site

Quicksilver Express Courier
Couriers and Messengers Services • 501 - 1,000 employees
Learn more about Quicksilver Express Courierexternal

$20/hr

Other

Re-posted 22 days ago

Job description

Customer Support Associate/Logistics Coordinator - Arizona

Arizona Office - Phoenix, AZ 85035

Overview

Salary Range $20.00 Hourly

Job Summary

Quicksilver Express Courier is an on-demand delivery company looking to hire a full time Customer Support Associate who will also cross train for a Logistics Coordinator Position. This is not a call center position.

If you are detail oriented and able to work well with others in a fast-paced environment, then this is the position for you!

MUST be reliable!

MUST work well with others!

Customer Support Associate Responsibilities:
  • Provide accurate and professional customer support
  • Incoming order entry via phone, email, web
  • Outbound calls to customers with delivery status
  • Provide problem resolution for customers and drivers
  • Accurate and complete documentation of all issues
  • Constant contact with other customer support associates and logistics coordinators
  • Multitask between order entry, monitoring delivery status, problem resolution, etc.
  • Other customer support and office duties
Logistics Coordinator Responsibilities:
  • Ability to select best possible driver based on location, ability, vehicle specifications & current work load.
  • Ability to navigate upwards of 30 drivers simultaneously to complete more than 200+ expedited deliveries per day.
  • Continually analyze drivers and deliveries as the situation changes; provide alternative options for when plan A is disrupted.
  • Possess superior communication skills to quickly relay concise, detailed information to drivers, customer and office staff.
  • Ability to identify driver, customer & support staff errors & implement corrective action in a timely fashion.
  • Coach new drivers as part of their on-the-job training, providing additional instruction and guidance.
Job Specifications
  • High school diploma/GED required
  • Strong knowledge of the metro and surrounding areas
  • Background experience in a customer support environment with problem resolution skills
  • Call center experience or transportation experience preferred
  • Exhibit a strong attention to detail
  • Ability to work in a team environment in high pressure situations
  • Strong written and oral communication skills are essential
  • Ability to Multi-task in the areas of customer support and order entry
  • Must be reliable and punctual - maintain excellent attendance
  • Basic computer skills -- will use windows-based software
  • Basic to advanced typing skills - Minimum 34 words per minute
  • Capable of working in a fast-paced environment
  • Must be able to cross train in a logistics coordinator position

PREVIOUS TRANSPORTATION EXPERIENCE PREFERRED, but not required

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