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Problem Resolution Coordinator Jobs in Arizona (NOW HIRING)

syncreon

Logistics Coordinator

Mesa, AZ · On-site

$18.75 - $25/hr

Interested in joining a dynamic and growing 3PL as a L2 - Logistics Coordinator where lots of ... and handle problem resolution in timely manner. * Word, Excel, Outlook knowledge with strong ...

DP World

Logistics Coordinator

Mesa, AZ · On-site

$19.25 - $25.75/hr

Interested in joining a dynamic and growing 3PL as a L2 - Logistics Coordinator where lots of ... and handle problem resolution in timely manner. * Word, Excel, Outlook knowledge with strong ...

NAL Syncreon

Logistics Coordinator

Mesa, AZ · On-site

$18.75 - $25/hr

Interested in joining a dynamic and growing 3PL as a L2 - Logistics Coordinator where lots of ... and handle problem resolution in timely manner. * Word, Excel, Outlook knowledge with strong ...

Bannerhealth

$14.25 - $19.50/hr

... problem resolution. 2. Processes patient admissions, records bed assignments in system, makes face ... Coordinates patient appointments for procedures and treatments that may be required prior to timely ...

Syncreon

Logistics Coordinator

Arizona City, AZ · On-site

$19.75 - $26.25/hr

Interested in joining a dynamic and growing 3PL as a L2 - Logistics Coordinator where lots of ... and handle problem resolution in timely manner. * Word, Excel, Outlook knowledge with strong ...

Collabera

IT Analyst III

Tucson, AZ

... through coordination with implementation teams. Communication with customers regarding status, problem troubleshooting, etc. Management of service requests through problem resolution and/or ...

Vallen

Vendor Managed Inventory Coordinator I

Phoenix, AZ

$17.25 - $22.75/hr

Join our exciting & dedicated team at Vallen as a Vendor-Managed Inventory (VMI) Coordinator I. In ... Possess a proactive and positive team approach to problem resolution. * Must have the ability to ...

Vallen

Vendor Managed Inventory Coordinator I

Phoenix, AZ · On-site

$18 - $23.75/hr

Join our exciting & dedicated team at Vallen as a Vendor-Managed Inventory (VMI) Coordinator I. In ... Possess a proactive and positive team approach to problem resolution. * Must have the ability to ...

Banner Health

Health Unit Coordinator PCU Cardiac

Mesa, AZ · On-site

$15.25 - $20.75/hr

... problem resolution. 2. Processes patient admissions, records bed assignments in system, makes face ... Coordinates patient appointments for procedures and treatments that may be required prior to timely ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Arizona are hiring for Problem Resolution Coordinator jobs?

Cities in Arizona with the most Problem Resolution Coordinator job openings:

Corporate Giving Coordinator (Swift Charities)

Phoenix, AZ • On-site

Swift Transportation
Transportation and Warehousing • 10K+ employees
Learn more about Swift Transportationexternal

$30.79/hr

Full-time

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Swift Transportation rating

7.2

Company rating: 7.2 out of 10

Based on 96 frontline employees who took The Breakroom Quiz

184th of 365 rated logistics

Job description

Description
Position at Swift Transportation
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Pay: 23.50 - $30.79 Hourly
Job Responsibilities: What you will do
The Swift Charities Program Coordinator provides administrative and program support for Swift Charities and serves as a primary point of contact for employees and their families throughout the charitable assistance process. This role coordinates Employee Assistance, Community Grant, Scholarship, and related programs while ensuring compassionate service, confidentiality, accuracy, and timely communication. The Program Coordinator collaborates with employees, families, Board and committee members, Terminal Leaders, Charity Ambassadors, community organizations, and internal departments to administer programs, prepare grant requests for review, maintain records, and support charitable initiatives that advance the mission of Swift Charities. May be required to attend occasional evening or weekend events as needed.
  • Serve as a primary point of contact for employees, applicants, nonprofit organizations, and internal stakeholders regarding program eligibility, processes, and deadlines.
  • Identify and resolve participant inquiries and issues by providing compassionate, professional service and ensuring timely follow-up and problem resolution.
  • Facilitate grant, scholarship, and assistance fund review processes by scheduling meetings, preparing materials, documenting decisions, and communicating next steps.
  • Maintain accurate, audit-ready records, databases, and documentation for charitable programs and community involvement activities.
  • Coordinate Board and committee meetings, including scheduling, preparation of materials, maintaining records, tracking membership, and follow-up.
  • Partner with Payroll, Benefits, Human Resources, and other departments to support employee assistance and charitable programs.
  • Communicate professionally and effectively with employees, families, Board members, community leaders, charitable organizations, and other stakeholders.
  • Coordinate and support Community Grant activities, volunteer programs, community service projects, charitable events, and local giving initiatives.
  • Provide training, resources, and program information to terminal personnel and Charity Ambassadors.
  • Assist in developing and improving program processes, technology solutions, forms, and communications.
  • Collaborate with Marketing and provide stories that highlight the impact of Swift Charities programs and initiatives for social media and communication channels.
  • Support communications, outreach efforts, and stakeholder engagement related to events, campaigns, and organizational initiatives.
  • Build and maintain positive relationships with donors, volunteers, community partners, and other key stakeholders.
  • Prepare reports and program-related documentation as requested.
  • Proactively work to assist others in achieving the organization's objectives.

Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2667
Qualifications: What you need to bring
  • 2+ years experience as an administrative support or related position required.
  • Previous experience in non-profit preferred.
  • Must be self motivated, detailed and task oriented, and able to manage multiple priorities and deadlines.
  • Must be able to maintain strict confidentiality and handle sensitive information with discretion.
  • Must possess exceptional professionalism, discretion and empathy when supporting individuals facing sensitive or difficult situations.
  • Must be proficient with Microsoft Office suite.
  • Must possess excellent problem-solving and decision-making abilities.
  • Must be able to work independently and escalate issues appropriately.
  • Must possess exceptional customer service and be fully engaged with the mission of Swift Charities.
  • Associate's degree, or equivalent combination or education and/or experience required.
  • Bachelors degree preferred.

Pay Range: $23.50 - $30.79 Hourly
What we offer:
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories. Candidates must be authorized to work in the U.S. The Company does not sponsor employment visas.

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