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Problem Resolution Coordinator Jobs in Arizona (NOW HIRING)

IDEALFORCE LLC

API Developer (39877)

Phoenix, AZ · On-site

Provides development, support and problem resolution; reviews of design specifications to adapt technical solutions; participates and coordinates with other programmers and development teams; creates ...

Arrow Electronics

Production Coordinator

Phoenix, AZ · On-site

$21/hr

Inventory Management & Issue Resolution * Monitor and investigate inventory discrepancies ... Strong analytical and problem-solving abilities. * Excellent verbal and written communication ...

LotusWorks

Mechanical Project Coordinator

Chandler, AZ · On-site

Monitor open issues and follow up with relevant project stakeholders to support timely resolution ... Strong problem-solving and critical-thinking skills. * Ability to work collaboratively as part of a ...

Keys to Change

$21 - $25/hr

Support collaborative problem-solving, clarify next actions, identify resources, and help move complex cases toward resolution. Youth-Specific Systems Coordination Develop and maintain connections ...

Foothills Neurology

Be Seen First

Payroll and Benefits Coordinator

Phoenix, AZ · On-site

$24 - $26/hr

Strong analytical, technical, and problem resolution skills. * Ability to adapt to the changing ... Job Summary The Payroll and Benefits Coordinator is responsible for the timely and accurate ...

Vertech

Production Coordinator

Phoenix, AZ · On-site

Problem-solving and proactive issue resolution. * Detail-oriented with strong documentation control ... Experience coordinating FAT activities preferred. * Lean manufacturing or production planning ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Arizona are hiring for Problem Resolution Coordinator jobs?

Cities in Arizona with the most Problem Resolution Coordinator job openings:

Clerical and Administrative Specialist

Tucson, AZ

Northstar Memorial Group
Individual, Family and Community Social Assistance • 501 - 1,000 employees
Learn more about Northstar Memorial Groupexternal

$41K - $56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 15 days ago

Job description

NorthStar Memorial Group is seeking a Clerical and Administrative Specialist at Evergreen Mortuary, Cemetery & Crematory in Tucson, Arizona. Our administrative teams assume the crucial role of ensuring seamless operations throughout every stage of the delicate client family life cycle, from the initial meeting with families, until final arrangements are made. We serve as the cornerstone of our client family support structure, acting as the glue that holds everything together. We are problem solvers and peace-of-mind-providers - we implement checks and balances to maintain consistency and uphold our commitment to care in every interaction.

Responsibilities

  • Obtain Death Certificates and Burial Permits, and Burial Permit Refiles
  • Process Pre-Need and At-Need Funeral and Cemetery Contracts
  • Prepare periodic reports and/or simple financial analysis
  • Provide problem resolution to client families with past-due accounts
  • Review and process orders for markers, including assisting with design, reviewing orders for compliance with cemetery rules and regulations, obtaining bids, coordinating with vendors, verifying invoices, and receiving deliveries

Qualifications

  • Valid driver’s license
  • High School Diploma or equivalent
  • Computer knowledge (Windows, MS Word, MS Excel, HMIS, word processing, spreadsheets, database and presentation software)
  • 2+ years of administrative support experience

Benefits

  • Medical, Dental, and Vision Insurance
  • Health Savings Account (HSA)
  • Life Insurance
  • 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability or veteran status.