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Problem Resolution Coordinator Jobs in Ohio (NOW HIRING)

R2 Logistics

Account Coordinator

Westerville, OH · On-site

$19.50 - $25.25/hr

The Account Coordinator plays a vital role in our operation's structure. As a third-party logistics ... Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact ...

R2 Logistics

Account Coordinator

Westerville, OH · On-site

$19.50 - $25.25/hr

The Account Coordinator plays a vital role in our operation's structure. As a third-party logistics ... Problem Resolution - Proactively investigating issues that arise in transit, assessing their impact ...

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH · On-site

$17.25 - $21.75/hr

POSITION SUMMARY The Cabin Server Scheduling Coordinator is responsible for the effective ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH

$17.25 - $21.75/hr

POSITION SUMMARY The Cabin Server Scheduling Coordinator is responsible for the effective ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH · On-site

$17.25 - $21.75/hr

POSITION SUMMARY The Cabin Server Scheduling Coordinator is responsible for the effective ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

compunet

Phlebotomy Coordinator

Dayton, OH · On-site

Additionally, this position supports and coordinates with Lab Support Leaders to continue to ... Demonstrate Customer Service skills including communication, problem resolution and phone skills.

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Ohio are hiring for Problem Resolution Coordinator jobs?

Cities in Ohio with the most Problem Resolution Coordinator job openings:

Technical Support Coordinator

Hicksville, OH • On-site

APT Manufacturing Solutions
Industrial Automation Equipment Manufacturing • 51 - 200 employees
Learn more about APT Manufacturing Solutionsexternal

Full-time

Posted 21 days ago

Key responsibilities

  • Oversee the day-to-day technical support process by coordinating support requests, assigning them to appropriate technical resources, and ensuring timely resolution.

  • Monitor support cases, document interactions, and develop technical support documentation and troubleshooting guides.

  • Coordinate and conduct technical training sessions for distributors and work with engineering to maintain current training materials.

Job description

Position Title:Technical Support Coordinator
Department:Operations Support
Last Revised:8/2026
Reports To: Plant Manager

Position Purpose

The Technical Support Coordinator is responsible for overseeing the day-to-day technical support process for customers, distributors, and internal teams. This role serves as the primary point of coordination for all support activities, ensuring customer issues are addressed promptly, assigned to the appropriate technical resources, documented accurately, and resolved efficiently.

The Technical Support Coordinator does not directly supervise technicians or engineers but is responsible for coordinating support efforts, managing support workflows, and ensuring consistent customer experience. The position works closely with technical staff, distributors, parts personnel, and customers to facilitate effective problem resolution and support continuous improvement initiatives.

Job Functions and Responsibilities

Customer Support Coordination

  • Serve as the primary contact for incoming technical support requests.
  • Assess customer issues and determine the appropriate support path.
  • Route support requests to the appropriate technician, engineer, distributor, or department.
  • Monitor open support cases to ensure timely follow-up and resolution.
  • Maintain professional and effective communication with customers and distributors throughout the support process.

Support Process Ownership

  • Determine whether support requests should be handled by company personnel, distributors, or other support resources.
  • Evaluate support requests for warranty eligibility, billable service status, and distributor responsibilities.
  • Coordinate support priorities and resource allocation to maximize response effectiveness.
  • Ensure all support interactions are documented accurately and completely within company systems.

Documentation and Knowledge Management

  • Develop and maintain troubleshooting guides, service procedures, and technical support documentation.
  • Create customer-facing and distributor-facing "how-to" instructions for machine maintenance, repairs, and component replacement.
  • Maintain a knowledge base of common service issues and solutions.
  • Identify recurring support issues and recommend corrective actions.

Distributor Training and Development

  • Develop training materials and programs for distributor service technicians.
  • Coordinate and conduct technical training sessions as needed.
  • Work with engineering and service personnel to ensure distributor training materials remain current and effective.
  • Promote consistent support practices across the distributor network.

Parts and Service Administration

  • Prepare quotations for spare parts and support-related services.
  • Process spare parts orders and coordinate order fulfillment activities.
  • Assist with warranty claims and service billing documentation.
  • Ensure support-related records, quotes, and transactions are maintained accurately.

Continuous Improvement

  • Track support metrics and identify opportunities to improve response times, documentation quality, and customer satisfaction.
  • Recommend process improvements to enhance the effectiveness of the technical support function.
  • Assist in developing support standards and best practices.

Education and Experience

  • Associate or bachelor's degree in technical, engineering, business, or equivalent industry experience.
  • Experience in technical support, customer service, industrial equipment, manufacturing, service operations, or a related field.
  • Strong organizational and coordination skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple priorities and follow issues through to resolution.
  • Experience in creating technical documentation and training materials preferred.
  • Understanding of industrial machinery, manufacturing equipment, or technical systems preferred.
  • Proficiency with Microsoft Office and ERP/CRM systems preferred.

Supervisory Responsibilities

None

Physical Requirements

  • Alternating long periods of sitting, standing, walking, or talking
  • Travel may be required

Tools and Technology

  • Comfortable and efficient with office-related products (PC, email, calendar, virtual meeting software)
  • Familiarity with ERP tools like quoting, processing orders, service calls
  • Understanding of robots, industrial technology

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