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Problem Resolution Coordinator Jobs in Ohio (NOW HIRING)

ArcBest

Logistics Coordinator I - Expedite

Medina, OH · On-site

$17.25 - $23.25/hr

... Coordinator - Expedite provides customer service to both internal and external customers, which ... Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.

Sodexo

Catering Coordinator

North Canton, OH · On-site

$18 - $20/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

Sodexo

Catering Coordinator

North Canton, OH

$18 - $20/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

Sodexo

Catering Coordinator

North Canton, OH · On-site

$18 - $20/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

Sodexo

Catering Coordinator

North Canton, OH

$18 - $20/hr

Coordinate logistics, setup/knockdown and on-site problem resolution. * May assist in daily coordination of projects, including preparing and maintaining project plans, budgets and staffing ...

ArcBest

Logistics Coordinator II - Expedite, Casual

Medina, OH · On-site

$17.25 - $23.25/hr

... The Logistics Coordinator II - Expedite, Casual provides customer service to both internal and ... Order creation, load procurement, negotiation, freight tendering, and problem resolution. * Update ...

Mauser

2nd Shift Maintenance Supervisor

Columbus, OH · On-site

Prepares and coordinates maintenance resources and provides recommendations for capital and ... Engages employees in problem resolution in order to improve production issues/efficiencies ...

ODW Logistics Inc

Account Coordinator

Hamilton, OH · On-site

$18.75 - $24.25/hr

Essential Responsibilities · Customer Service/Problem Resolution with Clients · Order Entry ... of account coordination experience preferred Capabilities · Strong communication and customer ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Ohio are hiring for Problem Resolution Coordinator jobs?

Cities in Ohio with the most Problem Resolution Coordinator job openings:

Logistics Coordinator I - Expedite

Medina, OH • On-site

ArcBest
Transportation and Warehousing • 10K+ employees
Learn more about ArcBestexternal

$17.25 - $23.25/hr

Full-time

Posted 5 days ago

ArcBest rating

8.5

Company rating: 8.5 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

14th of 365 rated logistics

Job description

Summary
Company
ArcBest
Location
Medina, OH
Workspace
On-Campus
Pay Type
Hourly, Full-Time
Job ID
28925
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Job Description
The Logistics Coordinator - Expedite provides customer service to both internal and external customers, which includes: taking customer orders, giving pricing information, performing consultative sales to customers, explaining services and benefits to customers to assist with procurement of capacity, monitoring service on all requests and shipments, and generating business leads for our sales organization. This position anticipates customer needs, suggests alternatives, and solves problems by resolving customer issues competently and appropriately.
Responsibilities
  • Support new and existing customer accounts to foster business development.
  • Provide prompt, courteous, and knowledgeable service to all internal and external customers.
  • Identify and communicate business opportunities into the sales organization (through the Sales Support department).
  • Oversee order creation, load procurement, negotiation, freight tendering, and problem resolution.
  • Update customers regarding shipments as required via phone, email, and web-based channels.
  • Identify customer needs and facilitate communication with owner operators or outside agents to provide the most cost-effective means of shipment execution.
  • Provide a high level of accuracy in order documentation.
  • Understand unique freight handling characteristics and delivery requirements to allow contractors to operate in a safety-oriented environment.
  • Assist contractors in obtaining shipment critical information (directions, pick up numbers, tow-related services, etc.) via phone and email communication.
  • Monitor shipments from order entry through delivery to ensure on time performance is met.
  • Suggest improvements to business processes and procedures when applicable to benefit the corporate goals as well as key stakeholders.
  • Other duties and projects, as assigned.

Requirements
Education:
  • Bachelor's Degree, preferred
  • Experience will be considered in lieu of formal education.
Experience:
  • 1 year industry experience, preferred
Computer Skills:
  • Working knowledge in Microsoft Office Suite, preferred
  • Basic computer skills, preferred
Competencies:
  • Accuracy and Attention to Detail
  • Customer Focus
  • Effective Communications
  • Flexibility and Adaptability
  • Negotiating
  • Problem Solving
  • Service Excellence
  • Teamwork

Other Details
Work Hours:
  • Generally, 2:00 pm - 10:00 pm with occasional irregular hours depending on workload.
Travel Requirements:
  • Minimal (0%-25%)
Compensation:
  • This is an hourly position paid biweekly.
  • Variable compensation is included.

About Us
ArcBest® is a multibillion-dollar integrated logistics company that helps keep the global supply chain moving. We offer ground, air, and ocean transportation through various capacity providers, including our LTL carrier ABF Freight®, our truckload service MoLo®, and our expedite fleet, Panther Premium Logistics®. Through our managed solutions, we partner with customers to create logistics strategies that increase operational efficiencies, reduce costs and give better insights into their supply chains. We also offer moving services through U-Pack®. Our technology and innovations team, ArcBest Technologies, provides custom-built solutions, leading-edge technology, and advanced analytics that help support our customers and optimize supply chains. Want to join the ArcBest team? We're looking for top talent who supports our values-driven culture and is driven to deliver an excellent customer experience.

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