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Problem Resolution Coordinator Jobs in Ohio (NOW HIRING)

Flexjet

In-Flight Catering Coordinator

Cleveland, OH · On-site

$14.50 - $17.50/hr

Overall, the In-Flight Catering Coordinator is responsible for handling the ordering in-fight ... Excellent oral/written communication and problem resolution skills are required. * Successful ...

Flexjet

In-Flight Catering Coordinator

Cleveland, OH · On-site

$14.50 - $17.50/hr

Overall, the In-Flight Catering Coordinator is responsible for handling the ordering in-fight ... Excellent oral/written communication and problem resolution skills are required. * Successful ...

Flexjet

Cabin Server Scheduling Coordinator

Cleveland, OH · On-site

$17.25 - $21.75/hr

Cabin Server Scheduling Coordinator Join a global leader in private aviation, offering access to an ... Excellent oral/written communication, interpersonal skills and problem resolution skills are a must.

Nationwide Children's Hospital

$23.75 - $31.50/hr

Coordinates financial contracts, budgets, expenditures, invoicing, billing, patient expenditures ... operations, aid in problem resolution, and create effective budget management. * Develops ...

Jobtailor

Mechanical Superintendent

Middletown, OH · On-site

Technical Problem Resolution * Project Proposal Review * Budget Management * Field Coordination * Union Project Experience * Advanced Computer Skills Soft Skills * Verbal Communication * Written ...

New

BOLT EXPRESS LLC

Inside Sales Coordinator

Toledo, OH

$39K - $53K/yr

Coordinator is responsible for all activities to drive growth and includes but not limited to ... Problem resolution and analytical ability * Multi-tasking and time management skills * Computer ...

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Problem Resolution Coordinator information

What is a problem resolution coordinator?

Problem Resolution Coordinators are professionals who manage and resolve issues or complaints within an organization, often acting as a liaison between customers, clients, or departments. Their primary responsibility is to identify problems, analyze their root causes, and implement effective solutions to ensure customer satisfaction and operational efficiency. They document cases, follow up with stakeholders, and strive to prevent similar issues in the future. Strong communication, analytical, and interpersonal skills are essential for success in this role.

How does a problem resolution coordinator typically collaborate with other departments to resolve customer issues?

Problem Resolution Coordinators regularly work cross-functionally, partnering with teams such as customer service, operations, and technical support to investigate and resolve complex customer concerns. They act as a central point of contact, gathering necessary information from various departments to identify root causes and develop effective solutions. Strong communication and organizational skills are essential, as coordinators must keep all parties informed and ensure resolutions are implemented in a timely manner. This collaborative approach not only resolves immediate issues but also helps prevent similar problems in the future.

What are the key skills and qualifications needed to thrive as a problem resolution coordinator, and why are they important?

To thrive as a Problem Resolution Coordinator, you need strong analytical abilities, customer service experience, and a high school diploma or equivalent, with some roles requiring additional business or administrative education. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Excellent communication, conflict resolution, and organizational skills help you efficiently address issues and maintain positive client relationships. These competencies are essential for quickly resolving problems, ensuring customer satisfaction, and supporting smooth business operations.

What is the difference between Problem Resolution Coordinator vs Customer Service Representative?

AspectProblem Resolution CoordinatorCustomer Service Representative
Required CredentialsHigh school diploma; certifications in customer service or problem-solvingHigh school diploma; customer service training often preferred
Work EnvironmentOffice settings, call centers, or client-facing rolesCall centers, retail, or online support environments
Employer & Industry UsageTech, telecom, utilities, and service industriesRetail, hospitality, telecom, and service sectors
Common Search & ComparisonFocuses on resolving complex issues and coordinating solutionsHandles general customer inquiries and basic problem-solving

The Problem Resolution Coordinator typically manages complex issues requiring coordination across teams, while Customer Service Representatives handle routine inquiries and basic support. Both roles are essential in customer support but differ in scope and complexity.

What cities in Ohio are hiring for Problem Resolution Coordinator jobs?

Cities in Ohio with the most Problem Resolution Coordinator job openings:

In-Flight Catering Coordinator

Cleveland, OH • On-site

Flexjet
Aerospace Product and Parts Manufacturing • 501 - 1,000 employees
Learn more about Flexjetexternal

$14.50 - $17.50/hr

Full-time

Re-posted yesterday

Flexjet rating

7.8

Company rating: 7.8 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

Job description

Flexjet is currently seeking a qualified candidate to join our Operations team as an In-Flight Catering Coordinator at our state-of-the-art facility in Cleveland, Ohio. Overall, the In-Flight Catering Coordinator is responsible for handling the ordering in-fight catering and confirmation processes for our internal and external customers. This position works closely with several departments within Operations and plays an integral role in maintaining relationships with all of our vendors and flight crews across the network.
Responsibilities
  • Handle a high volume of in-person, telephone, and email correspondence from an extensive variety of Operations Control and external contacts.
  • Order and confirm all daily in-flight catering.
  • Communicate to flight crews, team members, and vendors related to items that may impact all catering services transactions.
  • Trouble-shoot potential service deviations because of flight schedule changes and proactively address to avoid disservice.
  • Placing last minute orders with vendors such as door dash or grub hub
  • Conduct various accounting related tasks including tracking, monitoring, and validating in-flight catering invoices and credit card transactions.
  • Demonstrate knowledge of company products and programs.
  • Work closely with third party catering vendors to ensure expectations are met.
  • Possess the ability to interpret specific food and beverage industry and aviation catering information as it pertains to all daily tasks assigned.
  • Provide daily quality assurance of all in-flight catering related transactions.
  • Provide world-class service with every interaction held with all constituents.
  • Perform other related duties as assigned by Manager.

Qualifications
  • Associates degree (A. A.) or equivalent from two-year college or technical school; 1-2 years of customer service experience in a luxury service environment and/or food and beverage related hospitality industry.
  • Must have working knowledge of Microsoft Office products and the aptitude to learn customized company software programs.
  • Candidate should work well in a fast-paced environment and be flexible to the changing needs of the business.
  • Must be detail oriented and able to work productively, independently or within a team.
  • Excellent oral/written communication and problem resolution skills are required.
  • Successful candidate will maintain a high level of professionalism while multi-tasking various real time customer and catering services transaction demands in a fast-paced environment.
  • Strong interpersonal, verbal/written, and presentation skills are necessary.
  • Flexjet is a 365/24/7 operation and candidate must be willing to work nights, weekends, and holidays.

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