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Problem Manager Jobs in Raleigh, NC (NOW HIRING)

Art of Problem Solving

Math Instructor

Morrisville, NC · On-site

$32/hr

Classroom Management: Expertly manage up to 16 students. * Grade & Provide Feedback: Provide ... AoPS Academy is a program of Art of Problem Solving, a global leader in K-12 advanced education.

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Problem Manager information

See Raleigh, NC salary details

$27.2K

$59.7K

$112.3K

How much do problem manager jobs pay per year?

As of Jun 11, 2026, the average yearly pay for problem manager in Raleigh, NC is $59,707.00, according to ZipRecruiter salary data. Most workers in this role earn between $32,600.00 and $81,600.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Problem Manager position, and why are they important?

To thrive as a Problem Manager, you need expertise in IT service management, strong analytical abilities, and troubleshooting skills, often supported by a degree in information technology or a related field. Familiarity with ITIL frameworks, incident management systems (like ServiceNow or Remedy), and relevant certifications such as ITIL Foundation or Problem Management Certification are highly valuable. Excellent communication, stakeholder management, and critical thinking skills help you proactively resolve complex issues and coordinate across departments. These skills ensure the effective identification, tracking, and permanent resolution of system problems, minimizing business impact and improving organizational stability.

What are the primary challenges a Problem Manager faces in their day-to-day work?

Problem Managers often contend with balancing multiple high-priority incidents while ensuring root cause analysis is thorough and documented. They must navigate between different technical teams and stakeholders to drive consensus and implement long-term solutions, which can be challenging under tight deadlines. Rapidly changing IT environments and evolving business needs require continual learning and adaptability. However, successfully overcoming these challenges leads to improved service reliability, increased job satisfaction, and valuable visibility within the organization.

What does a Problem Manager do?

A Problem Manager is responsible for identifying, analyzing, and resolving recurring IT issues to prevent future incidents. They work closely with technical teams to find root causes, implement solutions, and improve overall service reliability. Their goal is to minimize business disruptions by proactively managing problems and ensuring permanent fixes.

What are popular job titles related to Problem Manager jobs in Raleigh, NC? For Problem Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Problem Manager jobs in Raleigh, NC look for? The top searched job categories for Problem Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Problem Manager jobs? Cities near Raleigh, NC with the most Problem Manager job openings:
Problem Manager jobs near you
Infographic showing various Problem Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 76% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $59,707 per year, or $28.7 per hour.

Enterprise Batch Scheduling Analyst

Prophecy Technologies

Raleigh, NC • On-site

Full-time

Posted 11 days ago

Job description

Job Summary:
We are seeking an experienced Enterprise Batch Scheduling Analyst with strong hands-on expertise in ESP to support a high-volume, business-critical batch scheduling environment. The role focuses on ensuring reliable, scalable, and secure batch operations across multiple enterprise platforms. The consultant will collaborate closely with application teams and operations to deliver predictable workload automation outcomes, manage incidents, optimize scheduling performance, and drive continuous improvement in an enterprise production support environment.
Location : MUST BE LOCAL TO Raleigh, NC!
Key Responsibilities:
  • Design, configure, maintain, and optimize enterprise batch schedules and calendars using ESP.
  • Manage complex job dependencies, SLAs, and time-sensitive workloads across enterprise systems.
  • Proactively monitor batch job executions, identify failures, and perform root cause analysis.
  • Implement schedule updates and changes following enterprise change management governance.
  • Coordinate with application teams for deployments, environment refreshes, and blackout windows.
  • Lead incident triage and resolution for batch failures and workload disruptions.
  • Create runbooks and knowledge documentation for recurring operational issues.
  • Analyze job performance trends and optimize workload execution to improve SLA adherence.
  • Collaborate with cross-functional teams including application, infrastructure, database, and network teams.

Required Skills & Experience:
  • Extensive hands-on experience with ESP batch scheduling tools in enterprise environments.
  • Strong knowledge of batch scheduling concepts including triggers, calendars, job dependencies, cyclic jobs, and restart/re-run processes.
  • Experience managing large and complex batch schedules with strict SLA requirements.
  • Strong troubleshooting skills for job failures, abends, and upstream/downstream dependency issues.
  • Experience in incident management, problem management, and production support environments.
  • Ability to operate effectively in fast-paced enterprise production environments.
  • Strong communication skills to work with both technical and business stakeholders.

Competencies:
  • Batch workload automation expertise
  • Incident and problem management
  • Enterprise production support operations
  • Analytical troubleshooting and root cause analysis
  • Cross-team collaboration and communication

Preferred Skills:
  • Experience in large financial services environments with regulatory compliance awareness.
  • Familiarity with enterprise workload automation and monitoring platforms.
  • Basic scripting experience (Shell, Python, or similar) for operational automation.
  • Knowledge of release governance, documentation standards, and operational best practices in enterprise IT environments.

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