Principal Secretary Jobs in Arizona (NOW HIRING)

Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view 'Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as an Administrative Secretary II. This position requires an individual to coach, teach, mentor and provide direct support to members who have Developmental Disabilities (i.e., autism, cerebral palsy, intellectual disability or epilepsy) ranging from mild to profound. The majority of services are designed to meet personal needs of members in Intermediate Care Facilities (ICF) and group home settings. DDD provides individuals with developmental disabilities, and their families, services and supports that are flexible, high quality, and member driven. These services provide individuals with opportunities to exercise their rights and responsibilities of independent decision-making and engagement in the community.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.

Essential Duties and Responsibilities include but are not limited to:
Provides clerical and administrative support to ATPC unit managers as directed. Manages and ensures meetings and appointments are placed on unit managers' calendars and reserves conference rooms. Researches and responds to inquiries for information, issues and concerns requested by staff and the public both in person and by telephone.
Answers the telephone, screen calls and refers customers to the appropriate person following administration and office guidelines. Takes accurate messages and routes to the appropriate person.
Greets visitors, issues visitor passes and directs visitors; types correspondence (i.e., reports, memos, emails, etc.); creates and modifies spreadsheets and presentations. Ensures confidentiality and privacy of information. Explains and facilitates job applications for walk-in candidates. Refers unresolved customer complaints to designated departments for further investigation.
Checks in and out office and vehicle keys; schedule and coordinate use of vehicles from the motor pool. Secures and places the monies received in safe.
Provides support including mailing, scanning, faxing and copying of documents. Maintains electronic and hard copy filing systems.

Knowledge in:
Switchboard operation, communication / two-way radio etiquette and operation of postal equipment
  Administrative and clerical procedures and systems such as word processing, managing files and records, other office procedures
  Principles and processes for providing customer and personal services
  Communication, conflict resolution, mediation and collaboration techniques
  Customer service practices and technique to provide good customer service

Skills In:
Oral and written communication
Problem solving
Effective time management and organizational skills for managing and prioritizing tasks
Customer service techniques
Typing and data entry
Ability to:
Remain calm and professional in dealing with potentially upset guardians and other emergency situations
Use and operate standard office equipment, switchboard, computer systems (Google Chrome, Google Sheets, Google Slides, Gmail, Internet and Adobe), two-way radios, etc.
Organize and prioritize work, multi-task, and attention to detail
Learn and apply State, DES, and ATPC policies, procedures, and directives
Screen and refer incoming telephone calls to appropriate staff
Work independently or collaboratively with a group

The ideal candidate for this position will have experience:
interacting and dealing with the public in a customer service environment
operating a switchboard

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to Driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operated a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) (R2-10-201.11).
Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-1968 in order to work with children and vulnerable adults.
Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

The Arizona Department of Economic Security offers a comprehensive benefits package to include:
Affordable medical, dental, life, and short-term disability insurance plans
Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
10 paid holidays per year
Paid vacation and sick time
Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child.
Deferred compensation plan
Wellness plans
Tuition Reimbursement
Stipend Opportunities
Infant at Work Program
Rideshare and Public Transit Subsidy
Career Advancement & Employee Development Opportunities

Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.

For questions about this career opportunity, please contact us Johanna Valdiviezo at 480-919-6798 or JValdiviezo@azdes.gov.
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-919-6798 or JValdiviezo@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.