Practice Performance Specialist Jobs (NOW HIRING)

Company Name:

PBS Systems

Job Location:

Canada (Calgary, AB; Milton, ON) US (Arlington, TX; Spanish Fort, AL; Dubuque, IO) 

Job Type:

Full-time, Permanent

No. Openings:

01

Job Requirement(s):

Internal Job Title:

V10 Apex Performance Specialist 

Reports To:

Manager, Dealer Performance

“PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we’ve only just begun!”

PBS has been transforming how people buy and service cars for almost 40 years, becoming the third largest Dealership Management System (DMS) provider in North America. Each month, hundreds of new users join our platform, which helps dealerships manage sales, service, inventory, and accounting. What sets us apart is how we treat our customers - as partners, innovators and friends.

At PBS, we invest in your growth. Your career can progress in alignment with your strengths, interests, and aspirations. Apply today!

The Role:

The Inside Sales Performance Specialist is a consultative sales professional responsible for driving the successful rollout of our new software feature, v10 Apex. In this role, you will engage with existing customers to introduce the value of v10 Apex and clearly demonstrate the competitive advantages it offers.

You will proactively challenge traditional operational practices by identifying efficiencies and opportunities for improvement through PBS Systems solutions. By leveraging a strategic and consultative approach, you will help customers modernize their workflows and maximize performance.

Additionally, you will build and strengthen relationships with existing customers to deepen dealership engagement, secure adoption of paid features, and promote training opportunities. Your efforts will enable clients to enhance productivity, streamline operations, and achieve greater business success.

Job Responsibilities:

• Contact existing customers to introduce the v10 Apex upgrade and the opportunities for their business.
• Lead structured discovery conversations to identify gaps in workflows, process execution, and operational efficiencies, i.e., Digital Retail, CRM, Digital Service, database consolidation and data clean up.
• Identify PBS products that align with dealership business goals that will result in measurable improvements in performance and profitability.
• Present targeted workflow redeployment solutions based on specific dealership needs.
• Maintain long-term relationships with customers to ensure continued engagement with PBS and strengthen customer retention by increasing product reliance and system integration.
• Present the value of coaching and guidance to dealership teams on product functionality, workflow best practices, and process improvement.
• Encourage consistent implementation of automated processes and tools that improve performance and scalability.
• Build urgency and alignment around the value of adopting v10 Apex using a structured consultative selling methodology.
• Partner closely with delivery, training, and account teams to ensure a clean transition from sale to execution
• Maintain visibility on pipeline progress and status of committed engagements
• Maintain consistent pipeline activity and discipline follow-through across assigned accounts.
• Track and report on adoption metrics, engagement levels, and customer outcomes.
• Measure the effectiveness of adoption initiatives and continuously refine strategies.
• Contribute to dashboards, reporting, and insights that support data-driven decision-making.

Qualifications:

• Post-secondary education in Business, Technology, or a related field; or equivalent experience.
• Dealership experience - strong interpersonal and relationship-building skills with the ability to influence and engage dealership leadership.
• Proven consultative sales experience with the ability to influence customer decisions, drive product adoption, and secure customer commitment.
• A customer-first mindset focused on understanding needs, solving problems, and delivering long-term value.
• Confidence and decisiveness in leading strategic business discussions and recommending solutions.
• Ability to work in a high-volume, goal; driven environment.
• Confidence and decisiveness in leading strategic business discussions and recommending solutions.
• Experience supporting customers through change management and engaging them in adoption initiatives.
• PBS or relevant DMS industry experience preferred.
• Occasional travel may be required within Canada and the US; valid passport, visa (if applicable), and full driver’s license are required

What we offer:

• Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
• Travel Opportunities - Travel to locations across Canada, the U.S., and the Caribbean
• Comprehensive health benefits - Medical and dental coverage to support your well-being.
• Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
• Inclusive culture - A collaborative, supportive team environment where your ideas and voice truly matter.
• Employee recognition - Regular appreciation programs and performance-based incentives
• Competitive compensation package
• Competitive annual base salary
• Attractive referral bonuses
• Staff discounts – Exclusive savings with partners such as GM, Dell, and more

Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder.

PBS is an equal opportunity employer. Accommodations will be provided during the hiring process as required