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Personal Lines Department Manager Jobs (NOW HIRING)

Horst Group

Personal Lines Manager

Lancaster, PA · On-site

$43K - $59K/yr

Key ResponsibilitiesLead the Personal Lines department in achieving goals for client retention ... Manage daily department operations, workflows, staffing needs, workloads, and service standards to ...

The Misch Group

Personal Lines Account Manager

Miami, FL · On-site

$60K - $80K/yr

Personal Lines Account Manager Department: Insurance & Financial Services Employment Type: Full Time Location: Florida Compensation: $60,000 - $80,000 / year Description We are an independent ...

The Misch Group

Personal Lines Account Manager

Miami, FL · On-site

$60K - $80K/yr

Personal Lines Account Manager Department: Insurance & Financial Services Employment Type: Full Time Location: Florida Compensation: $60,000 - $80,000 / year Description We are an independent ...

The Misch Group

Personal Lines Account Manager

Buffalo, NY · On-site

$55K - $75K/yr

The Personal Lines Account Manager provides complete support for our Personal Lines Department with expertise in Property & Casualty Insurance and does their part to ensure high client retention for ...

The Misch Group

Personal Lines Account Manager

Buffalo, NY · On-site

$55K - $75K/yr

The Personal Lines Account Manager provides complete support for our Personal Lines Department with expertise in Property & Casualty Insurance and does their part to ensure high client retention for ...

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Personal Lines Department Manager information

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$32.5K

$55.3K

$87K

How much do personal lines department manager jobs pay per year?

As of Sep 2, 2026, the average yearly pay for personal lines department manager in the United States is $55,252.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a Personal Lines Department Manager do?

A Personal Lines Department Manager oversees the operations and staff within an insurance agency's personal lines division, which typically handles insurance products for individuals, such as auto, home, and renters insurance. Their responsibilities include managing and training agents, ensuring excellent customer service, meeting sales targets, and ensuring compliance with industry regulations. They also develop strategies to grow the department, resolve complex client issues, and maintain relationships with insurance carriers. This role requires strong leadership, communication, and analytical skills.

What are the key skills and qualifications needed to thrive as a Personal Lines Department Manager, and why are they important?

To thrive as a Personal Lines Department Manager, you need in-depth knowledge of personal insurance products, strong leadership abilities, and typically a state insurance license. Familiarity with insurance management systems (like AMS360 or Applied Epic) and relevant certifications such as CIC or CPCU are highly valued. Outstanding interpersonal skills, problem-solving, and the ability to motivate teams set exceptional managers apart. These skills ensure effective team performance, regulatory compliance, and high client satisfaction in a competitive insurance market.

What are some common challenges faced by Personal Lines Department Managers, and how can they be addressed?

Personal Lines Department Managers often face challenges such as balancing team productivity with high-quality customer service, staying updated on evolving insurance regulations, and managing multiple priorities during peak renewal periods. To address these, effective communication and regular training sessions for staff are essential, as well as implementing clear workflows and utilizing technology to streamline processes. Building a supportive team culture and setting measurable goals can also help ensure consistent performance and adaptation to industry changes.

What is the difference between Personal Lines Department Manager vs Personal Lines Underwriter?

AspectPersonal Lines Department ManagerPersonal Lines Underwriter
CredentialsInsurance licenses, management experienceInsurance licenses, underwriting certifications
Work EnvironmentSupervises team, manages department operationsEvaluates applications, assesses risk, makes underwriting decisions
Employer & Industry UsageCommon in insurance agencies and companiesFound within insurance companies and underwriting firms
Search & Comparison IntentManagement, leadership, department oversightRisk assessment, policy evaluation, underwriting process

The main difference is that the Personal Lines Department Manager oversees the entire personal lines department, focusing on team management and operations, while the Personal Lines Underwriter specializes in evaluating individual insurance applications and assessing risk. Both roles require insurance licenses, but their responsibilities and focus areas differ significantly.

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Personal Lines Department Manager jobs near you
Infographic showing various Personal Lines Department Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $55,252 per year, or $26.6 per hour.

Personal Lines Department / Account Manager

Independent Insurance Agents of North Carolina

Cary, NC • On-site

$45K - $62K/yr

Other

PTO

This job post has expired today. Applications are no longer accepted.

Job description


The Personal Lines Department & Account Manager at Inspro will build and support the customer service agents who manage, serve and advise clients regarding personal insurance. In addition, they will support producers and be viewed as a leader and resource by colleagues and peers who provides exceptional client service and serves as a mentor to others.
This person should be knowledgeable of coverage, carrier guidelines and underwriting. You will also be responsible for maintaining relationships with clients and carrier representatives. They will exercise independent decisions relating to client analysis of coverage, recommending coverage needs and suggesting new lines of coverage for existing clients, as appropriate. They will also develop strong relationships with carriers and market accounts as requested.
Essential Duties & Responsibilities:
  • Build and oversee the daily operations of the personal lines department
  • Assist with selection of all new employees in the department
  • Be responsible for the training of all new employees in the department
  • Build and maintain key client and carrier relationships by phone, email and in person
  • Continually seek cross sell opportunities
  • Assist in designing and implementing marketing plan to grow the department
  • Assist in client related issues
  • Review production reports - new business, lapses and accounts handled by CSA
  • Responsible for the quality of work produced in the department
  • Evaluate department employees' performance on an annual basis
  • Proficient in the client management system, specifically to update policies that are written or renewed
  • Maintain CE, attend classes, seminars, and carrier meetings to keep abreast of new products available
  • Join in the process of contracting with more carriers
  • Other responsibilities as assigned by owner
Qualifications
  • Hold the insurance license required by your state and have a minimum of 5 years personal lines insurance account management experience as well as hold a Bachelor's Degree or comparable work experience.
  • Strong client relationship skills to build and maintain positive business relationships with clients and market contacts, including excellent communication skills and service orientation, cooperative nature, and tactfulness to resolve client and company problems
  • Ability to utilize leadership skills by providing direction, constructive feedback, development, and training while additionally being able to motivate others to maximize productivity and team morale.
  • Demonstrate proficiency in computer applications such as Microsoft office applications, various insurance technology and proficiency in learning our agency management system. (PXE)
Benefits/Perks
  • Paid Benefits
  • Paid PTO
  • Professional Development
  • Job Stability in a growing industry
  • Flexible / Hybrid Schedule

Flexible work from home options available.
YOUR FUTURE
Starts Here
Inspro is an independent insurance agency located in Cary, NC. It was founded in 1987 by Al Masella and his daughter, Michelle Masella Corcoran. The business was passed down in 2020 and is now female owned, providing comprehensive insurance solutions for customers up and down the East Coast. Inspro serve businesses, families, and individuals with exceptional customer service and market familiarity. Our staff possess over 165 years of collective experience in the insurance industry. In addition, we have established relationships with multiple carriers that we work with to provide quality products at a price that meets our customers' expectations.
HERE'S HOW WE'RE DIFFERENT
We are a local agency which means our customers are able to speak with a live agent when they need us. That also allows our agents to be able to provide coverage options including commercial property and workers compensation and personal lines like home and auto. In addition, we can provide life, health and disability insurance protection as group coverage or individual coverage. Our team can tailor a policy to meet the needs of every customer that walks through our door.
We're directly integrated to the local community. Every person on our staff was born or raised in the Wake County area and has ties to the community. We are proud community advocates and show our support through volunteerism with local organizations. We are proud to call NC home!
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.

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