Performance Improvement Manager Jobs in Raleigh, NC

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About Duke Raleigh Hospital, A Campus of Duke University Hospital
Pursue your passion for caring with the Duke Raleigh Campus in Raleigh, North Carolina. With 204-beds, it is the third largest of Duke Healthcares four hospitals and offers a comprehensive array of services, including cancer, cardiovascular, neuroscience, advanced gastrointestinal, and wound healing care.
Summary
The Management Engineer for the Duke Raleigh Campus is embedded on site and supports performance management and improvement services across Duke Health's community campuses - Duke Raleigh Hospital, Duke Regional Hospital, and Duke Lake Norman Hospital - as part of a small, high-visibility analytics team.
Core areas of responsibility include:

• Management engineering - the productivity management system, labor budgeting, and productivity/process analysis and improvement
• Operational support - supporting senior operational leadership with focused analyses, improvement efforts, and management of administrative projects
• Decision support - clinical decision support and ongoing performance improvement support
• Performance reporting - management and reporting of related performance metrics
• Performance improvement - project management and support

This position consists of three levels, with varying levels of autonomy, accountability, and interaction within the organization.
This role is embedded at the Duke Raleigh Campus and works directly with hospital leadership - operational directors, nursing and clinical leadership, and the campus executive team - to translate data into operational decisions. Day-to-day work centers on labor standards development, productivity and benchmarking analysis, and analytic support for operational initiatives.
The analytics team supporting Duke Health's community campuses is small and actively building its foundation. This position offers substantial autonomy, direct exposure to executive and clinical leadership, and the opportunity to shape how analytics is delivered across the campuses as the function matures.
Hours:
Day shift Monday-Friday
Hybrid opportunity.
Work Performed
Management Engineering: Development and maintenance of labor standards used to develop departmental staffing requirements. These same standards are also used as procedural level labor standards by the Cost Accounting staff of Corporate Finance and Hospital Departmental Managers in the costing and flexible budgeting techniques. Support of Hospital leadership with productivity improvement efforts to include analyses of departments and processes. Perform labor variance analyses in cooperation with departmental leadership to support their efforts in meeting defined productivity goals. Operational Support: Support of Hospital leadership with project management and analytical support of operational initiatives. Decision Support and Performance Reporting: Development and initiation of clinical analyses in support of the CSU leadership to improve the management and quality of care. Coordinate the improvement process as appropriate. Ongoing decision support in support of clinical and patient safety improvement efforts. Provide routine reporting of key quality and patient safety metrics in support of the ongoing quality management process. Support of the balanced scorecard program and related reporting. Patient Satisfaction: Coordination and support of the improvement efforts designed to improve the overall patient satisfaction scores as appropriate. Performance Improvement: Lead performance improvement teams as assigned. Support performance improvement teams within the assigned area of responsibility. This could include being an active team member or provide analytical support.
Knowledge, Skills and Abilities

• Strong analytical and problem-solving skills, with the ability to translate data into clear recommendations for non-technical operational and clinical leaders
• Strong written and verbal communication skills, including comfort presenting findings directly to department and executive leadership
• Advanced Excel skills, including pivot tables, lookup functions, and working with large data extracts
• Strong computer skills to include database analysis, with the ability to query relational databases and independently source data when a standard report does not exist
• Ability to manage multiple concurrent requests and set priorities in a fast-paced operational environment

Level Characteristics
Level 2 Works under general supervision by departmental leadership. Guidance frequently provided regarding tasks and approaches to accomplish assignments and how to deliver on the core responsibilities of the department. Interacts with internal or CSU staff and leadership primarily to gather inputs or review results of analyses. Begins to work with leadership to define priorities and actively supports performance improvement work. Level 3 Works autonomously within the work assignment. Establishes own approaches and works independently to execute. They set their own priorities with general oversight by departmental leadership. Progress and success defined by goal attainment. Interacts with operational and departmental leadership. Works with leadership to define priorities and is frequently asked to support performance improvement work. Begins to assume an active role in improvement efforts as a facilitator or improvement expert Level 4 Works autonomously within the work assignment. Coordinates the services for the assigned CSU and provides oversight and work flow supervision to assigned staff. May provide direct supervision to up to two staff. Consults with Managers and Directors for performance evaluations. Progress and success defined by goal attainment and the success of the entities or services they are assigned. Interacts with operational and departmental leadership to include Presidents, VPs, and Clinical Chairs. Works with leadership to define priorities and is routinely asked to support performance improvement work. Coordinates the work of others from Performance Services to support the execution of plans. Assumes an active role in the improvement efforts as a facilitator or improvement expert.
Minimum Qualifications
Education
Level 2 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired
Level 3 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired
Level 4 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired
Experience
Level 2 Minimum of 4 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience Level 3 Minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. Level 4 Team Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. Technical Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience or advanced training is technical skills directly applicable to work assignment
Preferred Qualifications

• Experience writing SQL queries against a relational database
• Experience in hospital or health system operations analytics, decision support, or financial planning and analysis
• Working knowledge of hospital labor productivity concepts, including FTEs, worked hours, units of service, and benchmarking methodology
• Experience with data visualization tools such as Power BI or Tableau
• Familiarity with benchmarking or workforce management platforms such as Vizient and Strata
• Experience presenting analytic findings to clinical or executive audiences
• Experience with Python, R, or comparable analytic tools

Degrees, Licensures, Certifications
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Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.