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Pbx Manager Jobs (NOW HIRING)

Vacatia

PBX Supervisor

Kissimmee, FL

$20/hr

PBX Supervisor | Lead the Voice of Our Resort! Are you a hospitality leader who thrives on ... Maintain accurate guest information using property management systems * Ensure company policies ...

Mondrian South Beach

PBX Operator

Miami Beach, FL · On-site

Access system to print guest messages on PBX printer and contact Bell Stand for delivery. * Accept ... Strong organizational skills; able to manage priorities and workflow * Ability to work ...

Vacatia

PBX Supervisor

Kissimmee, FL · On-site

$20/hr

PBX Supervisor | Lead the Voice of Our Resort! Are you a hospitality leader who thrives on ... Maintain accurate guest information using property management systems * Ensure company policies ...

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

Now Hiring: PBX Operator | Join Our Resort Team at Vacation Village at Weston Resort! Are you ... Set up and manage guest wake-up calls * Monitor emergency calls and notify appropriate teams ...

Vacatia

PBX Operator (Guest Services)

Weston, FL · On-site

$16/hr

Now Hiring: PBX Operator | Join Our Resort Team at Vacation Village at Weston Resort! Are you ... Set up and manage guest wake-up calls * Monitor emergency calls and notify appropriate teams ...

Highgate Hotels

PBX Operator

Fort Worth, TX · On-site

Hourly Highgate is a premier real estate investment and hospitality management company widely ... The PBX Operator is responsible for ensuring efficient communication within, to and from the hotel ...

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Pbx Manager information

See salary details

$20.5K

$58.6K

$125K

How much do pbx manager jobs pay per year?

As of Sep 4, 2026, the average yearly pay for pbx manager in the United States is $58,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $74,500.00 per year, depending on experience, location, and employer.

What is a PBX manager?

PBX Managers are professionals responsible for overseeing the operation, maintenance, and troubleshooting of Private Branch Exchange (PBX) telephone systems within an organization. They ensure that internal and external communications run smoothly by managing call routing, system configuration, and user support. PBX Managers may also work with vendors to upgrade hardware or software and train staff on proper phone system usage. Their role is critical in keeping business communications efficient and reliable.

What are the key skills and qualifications needed to thrive as a PBX manager?

To thrive as a PBX Manager, you need a solid understanding of telecommunications systems, network infrastructure, and experience with PBX phone systems, often supported by relevant certifications or a degree in information technology. Familiarity with PBX platforms (like Avaya, Cisco, or Mitel), VoIP protocols, and troubleshooting tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help in managing system issues and coordinating with staff and vendors. These skills are vital to ensure reliable business communications, minimize downtime, and maintain seamless operations.

What are some common challenges PBX managers face when maintaining and upgrading telecommunication systems?

PBX Managers often encounter challenges such as ensuring minimal downtime during system upgrades or maintenance, integrating new communication technologies with legacy systems, and maintaining robust security against cyber threats. Coordinating with IT teams, vendors, and end-users to manage expectations and provide training on new features is also a key part of the role. Staying updated with the latest telephony trends and compliance requirements is essential for long-term system efficiency and reliability.

What is the difference between Pbx Manager vs Network Administrator?

AspectPbx ManagerNetwork Administrator
Primary FocusManaging PBX systems, call routing, and telephony infrastructureManaging computer networks, servers, and data communication
Required CertificationsTelephony or VoIP certifications, such as Cisco CCNA VoiceNetwork certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentTelecom rooms, data centers, office environmentsServer rooms, data centers, office networks
Industry UsageTelecommunications, large enterprises with extensive phone systemsIT departments across various industries

The Pbx Manager primarily oversees telephony systems and call management, while the Network Administrator handles overall network infrastructure. Both roles require technical certifications and work in similar environments, but their focus areas differ significantly within the IT and communications sectors.

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What states have the most Pbx Manager jobs?

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Pbx Manager jobs near you
Infographic showing various Pbx Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $58,650 per year, or $28.2 per hour.

PBX Supervisor

Vacatia

Kissimmee, FL

$20/hr

Full-time

Posted 25 days ago

Key responsibilities

  • Oversee the daily operations of the PBX/Communications Department

  • Coach, train, and mentor PBX associates to deliver guest service

  • Coordinate communication between guests and resort departments to ensure timely request fulfillment

Job description

Now Hiring: PBX Supervisor | Lead the Voice of Our Resort!

Are you a hospitality leader who thrives on delivering exceptional guest service? Do you enjoy coaching teams, solving problems, and creating memorable guest experiences? If so, we'd love to meet you!

We're currently seeking a PBX Supervisor to lead our resort's Communications Center. In this role, you'll oversee the daily operations of the PBX department, coach and develop associates, and ensure every guest interaction is handled with professionalism, efficiency, and genuine hospitality. You'll play a vital role in supporting the Front Office while collaborating with departments across the resort to provide seamless service from the first call to check-out.

Pay rate: $20/hr

Location: 2975 Arabian Nights Blvd, Kissimmee, FL 34747

What You'll Do:

  • Lead and supervise the daily operations of the PBX/Communications Department

  • Coach, train, and mentor PBX Associates to deliver exceptional guest service

  • Monitor call quality, productivity, and response times to ensure service standards are met

  • Serve as the first point of contact for guest concerns and assist with service recovery

  • Coordinate communication between guests and resort departments to ensure timely request fulfillment

  • Track guest satisfaction metrics and identify opportunities to improve the guest experience

  • Promote resort amenities, activities, transportation services, and local attractions

  • Support the Front Office team with daily operations and guest communications

  • Maintain accurate guest information using property management systems

  • Ensure company policies, procedures, and quality standards are consistently followed

  • Foster a positive, collaborative, and service-focused team environment

What We're Looking For:

  • High School Diploma or GED required

  • 3+ years of hospitality experience with supervisory or leadership responsibilities

  • Resort, hotel, vacation ownership (timeshare), or guest services experience strongly preferred

  • Previous PBX, Front Desk, Call Center, or Guest Services experience preferred

  • Strong leadership, coaching, and team development skills

  • Excellent communication, problem-solving, and conflict resolution abilities

  • Passion for delivering exceptional guest service and creating memorable experiences

  • Flexible to work varying shifts, including evenings, weekends, and holidays

Why Join Us?

  • Lead an important department that serves as the communication hub of the resort

  • Make a direct impact on the guest experience through outstanding service and leadership

  • Work alongside a collaborative and supportive resort operations team

  • Grow your hospitality leadership career with opportunities for advancement

  • Join a company committed to service excellence and professional development

Ready to lead a team that keeps our guests connected and cared for every step of their stay?

Apply today and become the voice behind an exceptional resort experience!