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Pbx Manager Jobs (NOW HIRING)

The Woman's Hospital of Texas

PBX Operator

Houston, TX · On-site

Job Summary and Qualifications Under the supervision of the Security Manager, the PBX Operator is responsible and held accountable for all activities related to operating the Hospital switchboard.

Grand Hotel

PBX Operator

Mackinac Island, MI · On-site

Overview We are looking for a Telephone/PBX Operator who is passionate about providing exceptional ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

St. Joe

PBX Operator (Seasonal) at Watercolor Inn

FL · On-site

Job Summary The PBX Operator/Switchboard Operator serves as the first point of contact for all ... Utilize property management software to handle guest inquiries * Assist with any front desk ...

Grand Hotel

PBX Operator

Mackinac Island, MI · On-site

Overview We are looking for a Telephone/PBX Operator who is passionate about providing exceptional ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

Grand Bohemian Orlando

PBX Operator

Orlando, FL · On-site

Overview We are looking for a Telephone/PBX Operator who is passionate about providing exceptional ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

Grand Bohemian Orlando

PBX Operator

Orlando, FL · On-site

Overview We are looking for a Telephone/PBX Operator who is passionate about providing exceptional ... full-service hospitality management company overseeing hotels, restaurants, dining and ...

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$20.5K

$58.6K

$125K

How much do pbx manager jobs pay per year?

As of Jun 1, 2026, the average yearly pay for pbx manager in the United States is $58,650.00, according to ZipRecruiter salary data. Most workers in this role earn between $33,500.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a PBX Manager, and why are they important?

To thrive as a PBX Manager, you need a solid understanding of telecommunications systems, network infrastructure, and experience with PBX phone systems, often supported by relevant certifications or a degree in information technology. Familiarity with PBX platforms (like Avaya, Cisco, or Mitel), VoIP protocols, and troubleshooting tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help in managing system issues and coordinating with staff and vendors. These skills are vital to ensure reliable business communications, minimize downtime, and maintain seamless operations.

What are some common challenges PBX Managers face when maintaining and upgrading telecommunication systems?

PBX Managers often encounter challenges such as ensuring minimal downtime during system upgrades or maintenance, integrating new communication technologies with legacy systems, and maintaining robust security against cyber threats. Coordinating with IT teams, vendors, and end-users to manage expectations and provide training on new features is also a key part of the role. Staying updated with the latest telephony trends and compliance requirements is essential for long-term system efficiency and reliability.

What are PBX Managers?

PBX Managers are professionals responsible for overseeing the operation, maintenance, and troubleshooting of Private Branch Exchange (PBX) telephone systems within an organization. They ensure that internal and external communications run smoothly by managing call routing, system configuration, and user support. PBX Managers may also work with vendors to upgrade hardware or software and train staff on proper phone system usage. Their role is critical in keeping business communications efficient and reliable.

What is the difference between Pbx Manager vs Network Administrator?

AspectPbx ManagerNetwork Administrator
Primary FocusManaging PBX systems, call routing, and telephony infrastructureManaging computer networks, servers, and data communication
Required CertificationsTelephony or VoIP certifications, such as Cisco CCNA VoiceNetwork certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentTelecom rooms, data centers, office environmentsServer rooms, data centers, office networks
Industry UsageTelecommunications, large enterprises with extensive phone systemsIT departments across various industries

The Pbx Manager primarily oversees telephony systems and call management, while the Network Administrator handles overall network infrastructure. Both roles require technical certifications and work in similar environments, but their focus areas differ significantly within the IT and communications sectors.

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Pbx Manager jobs near you

Reservations PBX Operator - Full-time

Black Desert Resort

Ivins, UT

$16 - $19/hr

Full-time

Medical, Retirement, PTO

Posted 12 days ago

Job description

Overview

Black Desert Resort is an ultra-premium destination resort in Southern Utah offering ultra premium accommodations, refined dining, and elevated guest experiences. The Front Office and Guest Services teams are central to delivering seamless communication and service across all departments.

The PBX Operator - Full Time is responsible for managing incoming and outgoing calls, coordinating guest requests, and facilitating communication between departments. This role ensures prompt, accurate, and courteous service while maintaining confidentiality and professionalism.

The PBX Operator plays a critical role in the guest experience by acting as the central point of contact and ensuring all requests are directed and followed through appropriately.

Job Specifications:

 

Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-TimePay Rate: $16.00 - $19.00/hour. This is the pay rate we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us

  • Competitive Benefits: Health insurance, 401K with company match, employee dining room, paid time off, exclusive resort discounts, and complimentary employee hotel stay program. 
  • Dynamic Environment: Opportunity to work with an amazing team in a ultra premium resort setting focused on service and hospitality.
  • Career Growth: Opportunities for professional growth and advancement in the hospitality industry.
Responsibilities

Key Responsibilities including but not limited to

  • Answer and direct incoming calls in a timely, professional, and courteous manner.
  • Provide accurate information about resort services, amenities, and operations.
  • Coordinate and dispatch guest requests to appropriate departments.
  • Monitor and follow up on guest requests to ensure completion and satisfaction.
  • Handle wake-up calls, emergency calls, and special guest requests.
  • Maintain knowledge of resort operations, outlets, hours, and services.
  • Assist with internal communication between departments and leadership.
  • Log and track service requests, issues, and follow-ups.
  • Support Rooms Division operations during high-demand periods.
  • Maintain confidentiality of guest information and resort operations.
  • Respond calmly and effectively to guest concerns or emergency situations.
  • Uphold Black Desert Resort's ultra-premium hospitality standards.
  • Perform other duties as assigned.
Qualifications
  • Previous PBX, call center, or front office experience preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and prioritize in a fast-paced environment. Proficiency with phone systems, PMS systems, and basic computer applications.
  • Strong attention to detail and accuracy.
  • Ability to remain calm and professional under pressure.
  • Flexible schedule availability including evenings, weekends, and holidays.

#blackdesertresort

Employment Type: FULL_TIME

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