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Pbx Manager Jobs in Hawaii (NOW HIRING)

Azul Hospitality

PBX Operator - Koloa Landing

Koloa, HI · On-site

$23 - $26/hr

POSITION PURPOSE The PBX Operator serves as the main point of contact for all guest requests and ... All other duties assigned by manager or supervisor. SUPPORTIVE FUNCTIONS In addition to performance ...

C3EL

The engineer will manage PBX and VoIP infrastructures, oversee circuit provisioning and maintenance, and ensure continuous, secure voice communications across the enterprise environment.

Crescent

Reservations/PBX Agent

Honolulu, HI · On-site

$15.75 - $19.75/hr

Manage and respond to reservation inquiries via phone, email, and booking platforms. Manage Group Reservations and their processes, to ensure adherence to the Sales Contract terms, ensure the highest ...

CACI

Unified Communications Administrator

Honolulu, HI · On-site

Provide technical knowledge of VoIP / PBX telephony systems, software, hardware, Telecommunications standards, and Cisco Unified Communications Manager. Provide technical knowledge of IM systems like ...

Hilton Grand Vacations, Inc.

Front Desk Agent

Koloa, HI · On-site

$27.72/hr

PBX, housekeeping, engineering, and security. * Complete checklists, special projects, stocking ... by management. Schedule Details: Our resort operates 7 days a week. Our Front Desk staff work ...

HRI Hospitality

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to ... PBX Staff, and Reservations Staff Monitor the check-in/check-out process, ensuring agreement to ...

Pagoda Hotel

Guest Services Agent

Honolulu, HI · On-site

$14.75 - $18.75/hr

Highgate is a leading real estate investment and hospitality management company with over $15 ... Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

INN at SCHOFIELD BARRACKS

Guest Services Agent

Wahiawa, HI · On-site

$15 - $18.75/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

Pagoda Hotel

Guest Services Agent

Honolulu, HI · On-site

$14.75 - $18.75/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

Royal Lahaina Resort

Guest Services Agent

Lahaina, HI · On-site

$22.54 - $26.52/hr

The company utilizes industry-leading revenue management tools that efficiently identify and ... Maintain proper operation of the PBX console and ensure that all hotel standards are met (if ...

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All JobsPbx JobsPbx Manager JobsPbx Manager Jobs in Hawaii

Pbx Manager information

See Hawaii salary details

$21.7K

$62.1K

$132.4K

How much do pbx manager jobs pay per year?

As of Sep 5, 2026, the average yearly pay for pbx manager in Hawaii is $62,111.00, according to ZipRecruiter salary data. Most workers in this role earn between $35,476.00 and $78,896.00 per year, depending on experience, location, and employer.

What is a PBX manager?

PBX Managers are professionals responsible for overseeing the operation, maintenance, and troubleshooting of Private Branch Exchange (PBX) telephone systems within an organization. They ensure that internal and external communications run smoothly by managing call routing, system configuration, and user support. PBX Managers may also work with vendors to upgrade hardware or software and train staff on proper phone system usage. Their role is critical in keeping business communications efficient and reliable.

What are the key skills and qualifications needed to thrive as a PBX manager?

To thrive as a PBX Manager, you need a solid understanding of telecommunications systems, network infrastructure, and experience with PBX phone systems, often supported by relevant certifications or a degree in information technology. Familiarity with PBX platforms (like Avaya, Cisco, or Mitel), VoIP protocols, and troubleshooting tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help in managing system issues and coordinating with staff and vendors. These skills are vital to ensure reliable business communications, minimize downtime, and maintain seamless operations.

What are some common challenges PBX managers face when maintaining and upgrading telecommunication systems?

PBX Managers often encounter challenges such as ensuring minimal downtime during system upgrades or maintenance, integrating new communication technologies with legacy systems, and maintaining robust security against cyber threats. Coordinating with IT teams, vendors, and end-users to manage expectations and provide training on new features is also a key part of the role. Staying updated with the latest telephony trends and compliance requirements is essential for long-term system efficiency and reliability.

What is the difference between Pbx Manager vs Network Administrator?

AspectPbx ManagerNetwork Administrator
Primary FocusManaging PBX systems, call routing, and telephony infrastructureManaging computer networks, servers, and data communication
Required CertificationsTelephony or VoIP certifications, such as Cisco CCNA VoiceNetwork certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentTelecom rooms, data centers, office environmentsServer rooms, data centers, office networks
Industry UsageTelecommunications, large enterprises with extensive phone systemsIT departments across various industries

The Pbx Manager primarily oversees telephony systems and call management, while the Network Administrator handles overall network infrastructure. Both roles require technical certifications and work in similar environments, but their focus areas differ significantly within the IT and communications sectors.

What are popular job titles related to Pbx Manager jobs in Hawaii?

For Pbx Manager jobs in Hawaii, the most frequently searched job titles are:

What job categories do people searching Pbx Manager jobs in Hawaii look for?

The top searched job categories for Pbx Manager jobs in Hawaii are:

Pbx Manager jobs near you
Infographic showing various Pbx Manager job openings in Hawaii as of August 2026, with employment types broken down into 83% Full Time, 16% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $62,111 per year, or $29.9 per hour.

PBX Operator - Kona Village

Rosewood Hotel Group

Kailua Kona, HI • On-site

$26.48/hr

Full-time

Re-posted 25 days ago

Job description

General Information
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Country/Region
United States of America
Province/City
Hawaii
Hiring Entity
Kona Village Resort, A Rosewood Resort
Department
Rooms - Heart of House
Job Type
Full-time Permanent
Job Description
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OVERVIEW/BASIC FUNCTION:
Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls which transpire through PBX. Also plays an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.
RESPONSIBILITIES:
  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of: scheduled daily activities; in-house groups; hotel extension numbers; beeper number/radios carried by hotel personnel; all special requests (DND, screen calls, NRG, etc.); hours of operation of each outlet; features and services provided by the hotel.
  • Set up workstation with necessary supplies and resource materials.
  • Secure headset to console and log onto system.
  • Access all functions of system.
  • Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
  • Route callers to requested guest or hotel personnel/department.
  • Place calls on "hold". Monitor busy lines; check back with caller on hold to update status and offer to take a message.
  • Monitor unanswered lines; return to caller after rings to update status and offer to take a message.
  • Take, record and relay messages accurately, completely and legibly. Activate/deactivate guestroom messages light accordingly; distribute hotel personnel/department messages to designated location.
  • Activate voice mail system for each arriving guest. Offer callers detailed information on voice mail system.
  • Access system to print guest messages on PBX printer and contact Bell Stand for delivery.
  • Accept, record and deliver wake-up calls.
  • Provide callers with accurate information on hotel facilities and services.
  • Accept and process all guest requests for: Screening calls; Do not disturb; Call forwarding; Conference calls; Non-registered guest
  • Access system for long distance carrier's foreign language operator.
  • Assist callers with credit card, calling card, collect, overseas and person to person calls.
  • Allocate designated surcharges, long distance and operator assisted charges to correct guest room billing.
  • Monitor telephone system problems and maintain log of such.
  • Document all guest complaints or problems; notify designated department/ personnel for resolving the situation;
  • follow up to ensure completion and guest satisfaction.
  • Assist in emergency situations as central communication center for hotel.
  • Handle all reservation calls after business hours. Process, record and follow-up any details relative to such.
  • Review status of assignments and any follow-up action with on-coming Operator.
  • All other duties as required.

QUALIFICATIONS:
• Experience: Previous experience in PBX.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
• Technical Skills: Knowledge of telephone systems; ability to suggestively sell; ability to input and access information in the property management system/computers. Must be familiar with Microsoft Office Suite.
• Language: Required to speak, read and write English, with fluency in other languages preferred.
• Licenses & Certifications: None required.
SALARY:
  • $26.48 per hour

About Us
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Located on the Kona Coast of the Big Island of Hawai'i, the iconic Kona Village Resort welcome back 'ohana (family) to the historic and culturally rich destination in 2023. Spanning 81 acres of stunning geologic landscape and richness, Kona Village, A Rosewood Resort will draw inspiration from the history of the site, local culture and natural elements.
Less than 10 miles north of the Kona International Airport, Kona Village, A Rosewood Resort debuts 150 unique, standalone guest hales with locally-inspired décor and a privileged sense of seclusion. An array of distinct dining venues, including the original resort's beloved Shipwreck Bar and Talk Story Bar, offers elevated yet relaxed experiences. The resort also offers an array of event spaces and outdoor activities, making it an exceptional destination for meetings, events and celebrations.

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