What is a PBX manager?

PBX Managers are professionals responsible for overseeing the operation, maintenance, and troubleshooting of Private Branch Exchange (PBX) telephone systems within an organization. They ensure that internal and external communications run smoothly by managing call routing, system configuration, and user support. PBX Managers may also work with vendors to upgrade hardware or software and train staff on proper phone system usage. Their role is critical in keeping business communications efficient and reliable.