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Pbx Manager Jobs in Indiana (NOW HIRING)

Good Samaritan

VoIP Network Engineer

Vincennes, IN · On-site

This role is responsible for managing our hybrid Avaya communications environment, resolving ... Design, configure, and maintain on-premises hybrid PBX system (Analog and VoIP), including but not ...

INDIGITAL

Field Technician - IL

Fort Wayne, IN · On-site

$25 - $34.61/hr

Basic PBX and telecom knowledge. * Working knowledge of basic networking. * Knowledge of MS Office and google apps. * Ability to utilize remote management tools. Professional * Ability to work in a ...

Good Samaritan

VoIP Network Engineer

Vincennes, IN · On-site

This role is responsible for managing our hybrid Avaya communications environment, resolving ... Design, configure, and maintain on-premises hybrid PBX system (Analog and VoIP), including but not ...

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Pbx Manager information

See Indiana salary details

$19.2K

$55K

$117.2K

How much do pbx manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for pbx manager in Indiana is $54,980.00, according to ZipRecruiter salary data. Most workers in this role earn between $31,404.00 and $69,838.00 per year, depending on experience, location, and employer.

What are some common challenges PBX Managers face when maintaining and upgrading telecommunication systems?

PBX Managers often encounter challenges such as ensuring minimal downtime during system upgrades or maintenance, integrating new communication technologies with legacy systems, and maintaining robust security against cyber threats. Coordinating with IT teams, vendors, and end-users to manage expectations and provide training on new features is also a key part of the role. Staying updated with the latest telephony trends and compliance requirements is essential for long-term system efficiency and reliability.

What is the difference between Pbx Manager vs Network Administrator?

AspectPbx ManagerNetwork Administrator
Primary FocusManaging PBX systems, call routing, and telephony infrastructureManaging computer networks, servers, and data communication
Required CertificationsTelephony or VoIP certifications, such as Cisco CCNA VoiceNetwork certifications like Cisco CCNA, CompTIA Network+
Work EnvironmentTelecom rooms, data centers, office environmentsServer rooms, data centers, office networks
Industry UsageTelecommunications, large enterprises with extensive phone systemsIT departments across various industries

The Pbx Manager primarily oversees telephony systems and call management, while the Network Administrator handles overall network infrastructure. Both roles require technical certifications and work in similar environments, but their focus areas differ significantly within the IT and communications sectors.

What are the key skills and qualifications needed to thrive as a PBX Manager, and why are they important?

To thrive as a PBX Manager, you need a solid understanding of telecommunications systems, network infrastructure, and experience with PBX phone systems, often supported by relevant certifications or a degree in information technology. Familiarity with PBX platforms (like Avaya, Cisco, or Mitel), VoIP protocols, and troubleshooting tools is typically required. Strong problem-solving abilities, attention to detail, and effective communication skills help in managing system issues and coordinating with staff and vendors. These skills are vital to ensure reliable business communications, minimize downtime, and maintain seamless operations.

What are PBX Managers?

PBX Managers are professionals responsible for overseeing the operation, maintenance, and troubleshooting of Private Branch Exchange (PBX) telephone systems within an organization. They ensure that internal and external communications run smoothly by managing call routing, system configuration, and user support. PBX Managers may also work with vendors to upgrade hardware or software and train staff on proper phone system usage. Their role is critical in keeping business communications efficient and reliable.
What are popular job titles related to Pbx Manager jobs in Indiana? For Pbx Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Pbx Manager jobs in Indiana look for? The top searched job categories for Pbx Manager jobs in Indiana are:
What cities in Indiana are hiring for Pbx Manager jobs? Cities in Indiana with the most Pbx Manager job openings:
Pbx Manager jobs near you
Infographic showing various Pbx Manager job openings in Indiana as of July 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $54,980 per year, or $26.4 per hour.

Systems Manager

Family & Developmental Services, Inc.

Indianapolis, IN • On-site

Full-time

Posted 19 days ago

Job description

SUMMARY
Manages information and technology systems with the primary goal of providing the necessary technological services to internal customers (employees) and to meet their customer service needs in fulfillment of the organization's mission. Provides systemlevel support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Identifies alternatives for optimizing computer resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Manages network computer operation scheduling, backup, storage and retrieval functions.
Collects information to analyze and evaluate existing or proposed systems.
Maintains local area network hardware, software, and telecommunications services such as personal computers, system software, printers, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
Trains users on Head Start and non-Head Start Operations software and equipment usage.
Troubleshoots and resolves hardware, software, and connectivity problems, including user access and component configuration.
Communicates with Assistant Directors, including Head Start Operations, to report and resolve software, hardware, and operations problems as it relates to the agency network.
Is knowledgeable of all software programs within the organization and consults/advises, as needed.
Responds to inquiries from users and technical support regarding functions and operations of software programs.
Installs and tests software upgrades.
Consults with Operations staff to gather information about program needs, objectives, functions, features, and input and output requirements.
Administers and monitors user access to software systems.
Administers and manages security systems such as firewalls, VPN and corporate antivirus.
Manages help desk system to ensure QoS on ticketing response times.
Prepares standard statistical reports, such as help desk incident reports.
Provide reports on software systems usage and metric.
Collaborates with HR/Training to write and/or revise user training manuals and procedures and develops training materials such as exercises and visual displays.
Administers and manages telephone pbx's enterprise wide.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree from an accredited college or university in Computer Science or a related major with a minimum of 2 years of experience is required. Bachelor's Degree in Information Technology or a related major is preferred.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
COMPUTER/SYSTEMS KNOWLEDGE
Experience with LAN/WAN, routers, switches, break fixes, Windows 2000 XP Vista, Server 2000-03, Acitive Directory, Office Software, Databases, PC/Server Hardware installs and changes, CAT5 Cabling, network diagnostic tools, Phone PBX.
MATHEMATICAL SKILLS
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES, LICENSES, REGISTRATIONS
A valid driver's license is required. Must be a Microsoft Certified Professional.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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