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Payroll Support Representative Jobs (NOW HIRING)

INA Solution Inc

Customer Support Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Support Representative Location: Rochester, NY Required Skills: * 1-3 years of customer ... Banking, finance, accounting, or payroll experience is a plus * Strong communication and problem ...

Workstream

Payroll Managed Services Representative

Lehi, UT · On-site

$56K - $57K/yr

Grow With Us We are building an AI-native Service organization that delivers accurate, timely, and customer-centric Payroll support. As a Payroll Managed Services Representative, you will help ...

ICONMA

Sales Support Representative

San Diego, CA · On-site

$20.25 - $27.50/hr

Payroll Services; Consulting (Project Delivery, SOW), etc. Our Staff Members Our in-house team ... The Sales Support Representative provides critical administrative support to client global sales ...

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Payroll Support Representative information

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$27.5K

$57.1K

$63.5K

How much do payroll support representative jobs pay per year?

As of Aug 12, 2026, the average yearly pay for payroll support representative in the United States is $57,086.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,000.00 and $61,500.00 per year, depending on experience, location, and employer.

What are some common challenges faced by payroll support representatives, and how can applicants best prepare for them?

Payroll Support Representatives often encounter challenges such as navigating complex payroll systems, resolving discrepancies under tight deadlines, and communicating with employees who have urgent concerns about their pay. To excel in this role, it's helpful to be detail-oriented, possess strong problem-solving skills, and remain patient and empathetic when assisting others. Familiarity with payroll software and a proactive approach to continuous learning can also help you adapt quickly and provide accurate support.

What does a payroll support representative do?

A Payroll Support Representative assists clients or employees with payroll-related inquiries, issues, and processing. They ensure accurate and timely payroll processing by answering questions about paychecks, deductions, taxes, and benefits. Their responsibilities often include troubleshooting payroll discrepancies, providing guidance on payroll systems, and maintaining compliance with payroll regulations. Good communication and problem-solving skills are essential in this role, as they often serve as the first point of contact for payroll concerns.

What are the key skills and qualifications needed to thrive as a payroll support representative?

To thrive as a Payroll Support Representative, you need a solid understanding of payroll processes, tax regulations, and strong numerical skills, often supported by relevant experience or coursework in accounting or finance. Familiarity with payroll software (such as ADP, Paychex, or SAP), HRIS systems, and sometimes certification like FPC (Fundamental Payroll Certification) is highly beneficial. Exceptional attention to detail, effective communication, and problem-solving abilities set top performers apart in this role. These skills ensure accurate payroll processing, compliance, and high-quality support for both employees and employers.
More about Payroll Support Representative jobs
What cities are hiring for Payroll Support Representative jobs? Cities with the most Payroll Support Representative job openings:
What job categories do people searching Payroll Support Representative jobs look for? The top searched job categories for Payroll Support Representative jobs are:
Payroll Support Representative jobs near you
Infographic showing various Payroll Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $57,086 per year, or $27.4 per hour.

Client Support Representative - Shreveport, LA

Automatic Payroll Systems, Inc

Shreveport, LA • On-site

$13.75 - $17.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Based in Shreveport, Louisiana, we began in 1996 by offering payroll processing and tax compliance services. In 2000, we made the strategic decision to develop our own technology. APS has a mission: to make payroll and HR easier. We design our unified solution to simplify workforce management tasks for mid-market organizations. We provide our clients and partners with personalized service and support to accomplish their goals. Streamline payroll processing, automate HR workflows, and elevate the employee lifecycle with a single-system platform. We are APS, and we are a workforce partner for our clients.
We are on the grow again and searching for a Client Support Representative . The Client Support Representative is a client facing position responsible for servicing and managing client accounts by interacting with clients to provide product, system and services support.
This position is onsite at our corporate offices located in Shreveport, LA.
Essential Duties and Responsibilities:
  • Deliver high-quality support for our products and systems to ensure client success
  • Become knowledgeable in payroll, HR, and tax subject areas as they relate to APS services
  • Answer questions and offer guidance on processes and best practices to achieve intended outcomes
  • Evaluate, troubleshoot, and resolve platform configuration or setup issues
  • Replicate and escalate technical issues, collaborating with Development when necessary
  • Empower clients by providing education on platform tools and sharing Help Center resources
  • Document all information for client-related issues the APS ticketing system (Zendesk)
  • Respond to tickets according to departmental response/resolution policy and procedure
  • Maintain a consistent presence in the call queue, answer incoming calls, and provide written recaps
  • Stay current with payroll, HR, tax regulations, and compliance changes
  • Commit to continuous professional development and strive for outlined level progression
  • Utilize software programs and tools, including AI, to promote client self-service and create efficiencies
  • Other responsibilities as needed or assigned.

Supervisory Responsibilities: NA
Requirements
Education, Qualifications, Skills and Abilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below is representative of the qualifications, skills, and abilities required and preferred:
  • Bachelor's degree in a related field preferred
  • Three plus years of experience in customer support, account management, payroll, HR systems, or technical support.
  • Strong technical proficiency with software and problem-solving abilities
  • Excellent communication skills and a deep, client-centric focus
  • Ability to thrive in a collaborative team environment and work the hours required for success
  • Must understand all company guidelines, procedures, and workflow.

BENEFITS: APS offers a competitive compensation and benefits package which includes:
  • Medical, Dental & Vision Insurance (employee only tier of coverage for medical and vision paid at 100% by APS)
  • Short Term Disability (short term disability paid at 100% by APS for employee)
  • Long Term Disability
  • Life Insurance
  • 401(k) for Retirement (eligible after 3 months of employment; employer match/no vesting schedule)
  • Paid time off (PTO)
  • Holiday paid time off

At APS, we strive everyday to...
  • Do the Right Thing
  • Serve Others
  • Be Our Best
  • Find the Fun

Check APS out and see what we are about!

Apply