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Patient Services Assistant Jobs in Indiana (NOW HIRING)

divvyDOSE

Patient Services Representative

New Albany, IN · On-site

$16 - $29/hr

Patient Services Representative Optum is a global organization that delivers care, aided by ... Greet patients as they arrive and manage wait time * Assist patients with checkout processes ...

New

UMR

Patient Services Representative

New Albany, IN · On-site

$16 - $29/hr

Patient Services Representative Optum is a global organization that delivers care, aided by ... Greet patients as they arrive and manage wait time * Assist patients with checkout processes ...

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Patient Services Assistant information

See Indiana salary details

$10

$18

$25

How much do patient services assistant jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for patient services assistant in Indiana is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.25 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Indiana? The most popular types of Patient Services jobs in Indiana are:
What are popular job titles related to Patient Services Assistant jobs in Indiana? For Patient Services Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Indiana look for? The top searched job categories for Patient Services Assistant jobs in Indiana are:
What cities in Indiana are hiring for Patient Services Assistant jobs? Cities in Indiana with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $37,563 per year, or $18.1 per hour.

Patient Services Representative

Riverview Health

Noblesville, IN • On-site

$16.50 - $21/hr

Full-time

Posted 13 days ago

Riverview Health rating

6.1

Company rating: 6.1 out of 10

Based on 26 frontline employees who took The Breakroom Quiz

847th of 1,055 rated hospitals

Job description

Job Summary
Meet and greet patients, respond to phone calls, and check patients in and out of the physician office. Maintain accurate financial records, patient records and schedule referral appointments. Flexible to work both front and back office.
Job Responsibilities
  • Responsible to complete requirements in checking patients in and out of the medical office. Assist with patient scheduling, make appointments and referrals for testing and or other specialists, ensuring medical orders are met. Greet patients in a friendly and courteous manner. Present as trustworthy and cooperative.
  • Document patient phone messages accurately. Obtain necessary registration documents. Register and update demographic and insurance info. Update the patient's electronic medical record and maintain records as required to meet compliances. Communicate necessary information.
  • Maintain patient files or records timely. Secure patient medical records and scan them into charts. Assume info management responsibilities for patients' electronic medical record.
  • Collect co-payments and post outstanding balances. Receive payments and prepare bank deposits. Balance and batch electronic credit card transactions. Verify deposit totals with supervisor. Prepare financial documents. Maintain and reconcile cash drawer.
  • Process interoffice mail and faxed documentation. Distribute and organize appropriately. Enter drug samples when asked. Maintain educational supplies. Assist other departments when needed. Attend staff meetings.
  • Use computer for scheduling, registration, and other record keeping. Requires continual use of phone, fax, copier, and scanner daily. Maintain office supplies and/or communicate needs.
  • Ensure to meet compliance with all applicable hospital and department policies, procedures, and protocols.
  • Notifies management of changes in workload to maximize productivity. Resolves and follow ups on challenging occurrences or situations.
  • Maintain a positive attitude toward patients, physicians, co-workers, management and other hospital staff Contribute to team building and maintain a team-oriented
  • Other duties as assigned.

Education Requirements
  • Minimum: High School Diploma or Equivalent
  • Preferred: Specialized Training in office administrative skills such as computers, software, and data entry.

Experience Requirements
  • Minimum: Previous Customer Service experience
  • Preferred: 1 or more years of office administrative experience and customer service

License/Certification Requirements
  • Minimum: None

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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