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Patient Services Assistant Jobs in Indiana (NOW HIRING)

Compass Group

PATIENT SERVICES LEAD

Anderson, IN · On-site

$19/hr

* We are hiring immediately for full time PATIENT SERVICES LEAD positions. * Address : Saint Vincent ... * Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are ...

Compass Group

PATIENT SERVICES LEAD

Anderson, IN · On-site

$19/hr

* We are hiring immediately for full time PATIENT SERVICES LEAD positions. * Address : Saint Vincent ... * Assist dietitians, such as helping monitor patients who cannot eat food through their mouth, are ...

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Patient Services Assistant information

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$18

$25

How much do patient services assistant jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for patient services assistant in Indiana is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.25 per hour, depending on experience, location, and employer.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

More about Patient Services Assistant jobs
What are the most commonly searched types of Patient Services jobs in Indiana? The most popular types of Patient Services jobs in Indiana are:
What are popular job titles related to Patient Services Assistant jobs in Indiana? For Patient Services Assistant jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Services Assistant jobs in Indiana look for? The top searched job categories for Patient Services Assistant jobs in Indiana are:
What cities in Indiana are hiring for Patient Services Assistant jobs? Cities in Indiana with the most Patient Services Assistant job openings:
Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, 1% Temporary, and 3% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $37,563 per year, or $18.1 per hour.

Patient Services Specialist

American Oncology Network

Wayne, IN • On-site

$15.83 - $26.38/hr

Full-time

Re-posted 15 days ago

American Oncology Network rating

6.7

Company rating: 6.7 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

532nd of 887 rated healthcare providers

Job description

Location:
Fort Wayne Medical Oncology and Hematology
Pay Range:
$15.83 - $26.38
Position Summary:
The Patient Services Specialist (PSS) provides high-quality front-end patient support by managing patient intake, scheduling, medical records, and financial transactions while ensuring accurate documentation and exceptional customer service. Responsibilities may vary by office size, layout, and staffing model, with cross-coverage across functional stations as needed.
Key Performance Areas:
KPA 1 - Patient Intake, Registration & Customer Experience
  • Greet patients and caregivers professionally to create a welcoming, supportive environment.
  • Accurately check in patients according to clinic policy, verify identity per AON Patient I.D. standards, and document arrival status and location in the EMR.
  • Verify, update, and maintain patient demographic information at required intervals.
  • Collect, document, and post patient payments and co-pays; issue receipts and notify Financial Counselor when payment cannot be made.
  • Ensure completion of required patient forms and medical history documentation.
  • Respond promptly and courteously to inbound calls; route calls or document messages accurately within the EMR.

KPA 2 - Scheduling, Physician Support & Communication
  • Schedule and manage patient appointments, including new patients, follow-ups, treatments, referrals, outside testing, and hospital admissions per physician orders.
  • Maintain physician schedules in alignment with preferences, capacity limits, and clinic policies; proactively resolve scheduling conflicts.
  • Coordinate physician requests related to schedule changes, meetings, vacations, conferences, and drug representative visits.
  • Assign new patients to appropriate clinicians per office guidelines and maintain accurate assignment records.
  • Contact patients regarding missed appointments, document outreach efforts, and reschedule as appropriate.
  • Accurately document and relay hospital consults, messages, and urgent information to physicians and designated care team members.
  • Manage answering service activation/deactivation and retrieve messages in accordance with clinic hours and emergency call policies.

KPA 3 - Medical Records & Documentation Management
  • Create, maintain, and update patient charts in the EMR and billing systems for new, follow-up, and hospital consult patients.
  • Assemble and verify new patient and hospital follow-up records; obtain missing documentation from referring providers, facilities, or labs.
  • Process, file, and distribute faxes, mail, courier deliveries, and electronic documents accurately and timely.
  • Respond to medical record requests from patients, providers, and authorized third parties in accordance with policy and HIPAA requirements.
  • Support legal and subpoena-related chart requests by coordinating with corporate and external vendors as required.
  • Maintain EMR, fax servers, and document management systems with attention to accuracy, completeness, and proper categorization.
  • Verify patient identifiers prior to filing records and resolve misfiled documentation promptly.

KPA 4 - Financial Transactions & Daily Reconciliation
  • Collect and post all forms of patient payments accurately; log transactions in required systems and reports.
  • Prepare daily close documentation, deposits, and trial closes in accordance with AON and clinic protocols.
  • Balance cash drawers and handle funds according to established procedures.
  • Notify Financial Counselors of insurance changes, STAT scheduling needs, or hospital admissions impacting billing or collections.
  • Distribute reports, schedules, and documentation to appropriate departments, including EDI and Business Office, per protocol.

KPA 5 - Compliance, Team Support & Operational Flexibility
  • Comply with all federal, state, and local regulations related to patient care, privacy, billing, safety, and records retention.
  • Adhere to all AON policies, procedures, IT standards, and disaster recovery requirements.
  • Perform duties across Patient Services stations (Check-In, Check-Out, Medical Records, Fax Server) as trained and assigned.
  • Provide coverage for absences, lunches, vacations, and staffing needs across locations.
  • Assist with training and onboarding of new Patient Services staff.
  • Maintain organized workspaces, safeguard equipment, and ensure confidentiality of patient and employee information.
  • Support multi-site operations and work at alternate AON locations as business needs require.

Required Qualifications:
Education: High School Diploma; Associates degree preferred
Experience:
  • Minimum of one (1) year experience in a healthcare setting; physician office experience preferred
  • Demonstrated customer service focus with strong attention to detail and multitasking ability

Skills and Competencies:
  • Strong interpersonal and communication skills with diverse populations
  • Critical thinking, problem-solving, and organizational skills
  • Ability to manage competing priorities in a fast-paced, multi-site environment
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Travel: 0%

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