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Patient Services Assistant Jobs in Indiana (NOW HIRING)

Riverview Health

Patient Services Rep

Westfield, IN · On-site

$16.75 - $21.25/hr

Responsible to complete requirements in checking patients in and out of the medical office. Assist ... Document patient phone messages accurately. Obtain necessary registration documents. Register and ...

RIVERVIEW HOSPITAL

Patient Services Rep

Westfield, IN

$16.75 - $21.25/hr

Responsible to complete requirements in checking patients in and out of the medical office. Assist ... Document patient phone messages accurately. Obtain necessary registration documents. Register and ...

Riverview Health

Patient Services Rep

Westfield, IN · On-site

$16.75 - $21.25/hr

Responsible to complete requirements in checking patients in and out of the medical office. Assist ... Document patient phone messages accurately. Obtain necessary registration documents. Register and ...

JWM Neurology LLC

Patient Services Rep II

Indianapolis, IN · On-site

$16 - $20.25/hr

Patient Service Representative II Type: This is a full-time position, normal days and hours of work ... CMA, RMA, ABR-OE, CNA or QMA REQUIRED. Experience: Minimum of 6 months experience in a clinical ...

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Patient Services Assistant information

See Indiana salary details

$10

$18

$25

How much do patient services assistant jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for patient services assistant in Indiana is $18.06, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.25 per hour, depending on experience, location, and employer.

What is a patient services assistant?

A patient services assistant works in a customer-facing role in a medical facility. In this role, you do not provide medical care to patients, but rather help with administrative tasks such as setting appointments, sending referrals to specialists, answering questions, contacting insurance companies, and dealing with billing. In some healthcare organizations, you may also connect patients with the services that they need. In larger hospitals, patient services assistants work as personal administrative aides for one doctor or one department. You can find opportunities for advancement if you obtain a degree in medical administration or a related field.

What are the key skills and qualifications needed to thrive as a patient services assistant, and why are they important?

To thrive as a Patient Services Assistant, you need strong organizational skills, attention to detail, and a basic understanding of healthcare procedures, typically supported by a high school diploma or equivalent. Familiarity with medical scheduling software, electronic health records (EHRs), and office equipment is often required. Excellent communication, empathy, and a service-oriented attitude are soft skills that make someone stand out in this role. These competencies ensure efficient patient support, accurate information management, and a positive patient experience within healthcare settings.

What are the main challenges patient services assistants face when balancing administrative duties with direct patient interactions?

Patient Services Assistants often juggle multiple responsibilities, including managing patient check-ins, scheduling appointments, handling phone inquiries, and providing support to clinical staff. One of the main challenges is maintaining accuracy and efficiency in administrative tasks while delivering compassionate, attentive service to patients who may be anxious or unwell. Effective time management and strong communication skills are essential for successfully navigating these demands and ensuring a positive experience for both patients and coworkers.

What is the difference between Patient Services Assistant vs Medical Receptionist?

AspectPatient Services AssistantMedical Receptionist
CredentialsHigh school diploma or equivalent; certification optionalHigh school diploma or equivalent; certification optional
Work EnvironmentHospitals, clinics, healthcare officesDoctors' offices, clinics, healthcare facilities
Job DutiesPatient check-in, scheduling, assisting with patient needsScheduling appointments, answering phones, managing patient records

Both roles involve front-office tasks in healthcare settings, often requiring similar credentials. The Patient Services Assistant focuses more on direct patient interaction and support, while the Medical Receptionist primarily handles administrative tasks like scheduling and communication. Both positions are essential for smooth healthcare operations and are commonly found in hospitals and clinics.

Is being a patient services assistant a stressful job?

Patient Services Assistants often experience a moderate level of stress due to managing patient interactions, scheduling, and administrative tasks in a healthcare environment. The job requires strong communication skills and the ability to handle busy periods, but stress levels can vary based on workload and workplace support.

What are the duties of a patient services assistant?

A patient services assistant is responsible for greeting patients, scheduling appointments, updating patient records, and assisting with administrative tasks in healthcare settings. They often communicate with patients and healthcare staff, use electronic health record systems, and ensure a smooth patient experience.
More about Patient Services Assistant jobs

What are the most commonly searched types of Patient Services jobs in Indiana?

The most popular types of Patient Services jobs in Indiana are:

What are popular job titles related to Patient Services Assistant jobs in Indiana?

For Patient Services Assistant jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Services Assistant jobs in Indiana look for?

The top searched job categories for Patient Services Assistant jobs in Indiana are:

What cities in Indiana are hiring for Patient Services Assistant jobs?

Cities in Indiana with the most Patient Services Assistant job openings:

Patient Services Assistant jobs near you
Infographic showing various Patient Services Assistant job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $37,563 per year, or $18.1 per hour.

Patient Services Representative

Midwest Eye Consultants

Fort Wayne, IN • On-site

$15 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Midwest Eye Consultants rating

6.2

Company rating: 6.2 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

16th of 40 rated optical retailers

Job description

POSITION SUMMARY: The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and acts as the liaison between patients, insurance companies, and the Central Billing department. Responsibilities include verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triage, responding to patient inquiries, and maintaining charts.
POSITION LOCATION: 431 West Coliseum Blvd, Fort Wayne, IN 46805
WHAT WE OFFER:
  • Starting wage of $15-$17, based on previous experience
  • 6.5 paid holidays per year + 2 Floating Holidays
  • Approximately 8 days of PTO within first year
  • Full slate of benefits to include health, dental, vision, and 401k
  • Growth and wage increase through company paid certification program

ESSENTIAL RESPONSIBILITIES:
  • Greet patients in a friendly, professional manner
  • Answer phone calls, schedule appointments, assist in patient communications and recalls
  • Respond to patient inquiries about billing, procedures, policies and available services
  • Prepare patient chart prior to appointment and complete upon patient arrival
  • Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
  • Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
  • Monitor patient flow throughout the office, properly communicating delays
  • Provide a safe and clean office environment
  • Perform other duties and assume various responsibilities as determined by the office manager and doctor(s)

PHYSICAL DEMANDS AND WORK ENVIRONMENT (per ADA guidelines):
  • Physical Activity: Standing, Walking, Stooping, Grasping, Typing, and Manual dexterity. The worker is required to have visual and verbal acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
  • Physical Requirements: Must be able to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.
  • Work Environment: Professional medical office environment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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