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Patient Relations Manager Jobs in Indiana (NOW HIRING)

Professional Management Enterprises

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Patient Care Advocate - La Porte, IN

La Porte, IN · On-site

$30/hr

Supports the implementation of quality improvement interventions and audits in relation to plan ... Refers to case or disease management as appropriate. * Completes special assignments and projects ...

Professional Management Enterprises

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Patient Care Advocate - South Bend, IN

South Bend, IN · On-site

$30/hr

Supports the implementation of quality improvement interventions and audits in relation to plan ... Refers to case or disease management as appropriate. * Completes special assignments and projects ...

Riverview Health

Patient Access Specialist

Noblesville, IN

$16.25 - $21.50/hr

Ability to work well under pressure and remain calm while maintaining positive patient and physician relations. * Recognize accounts that should be referred to management for assistance. Evaluate ...

RIVERVIEW HOSPITAL

Patient Access Specialist

Westfield, IN · On-site

$16.50 - $22/hr

Ability to work well under pressure and remain calm while maintaining positive patient and physician relations. * Recognize accounts that should be referred to management for assistance. Evaluate ...

RIVERVIEW HOSPITAL

Patient Access Specialist

Noblesville, IN · On-site

$16.25 - $21.50/hr

Ability to work well under pressure and remain calm while maintaining positive patient and physician relations. * Recognize accounts that should be referred to management for assistance. Evaluate ...

Riverview Health

Patient Access Specialist

Noblesville, IN · On-site

$16.25 - $21.50/hr

Ability to work well under pressure and remain calm while maintaining positive patient and physician relations. * Recognize accounts that should be referred to management for assistance. Evaluate ...

Riverview Health

Patient Access Specialist

Westfield, IN · On-site

$16.50 - $22/hr

Ability to work well under pressure and remain calm while maintaining positive patient and physician relations. * Recognize accounts that should be referred to management for assistance. Evaluate ...

Riverview Health

Patient Access Specialist

Noblesville, IN · On-site

$16.25 - $21.50/hr

Ability to work well under pressure and remain calm while maintaining positive patient and physician relations. * Recognize accounts that should be referred to management for assistance. Evaluate ...

Deaconess

Director Pharmacy Specialty Pharmacy

Evansville, IN · On-site

$123K - $162K/yr

Is a resource for Patient Relations and responds timely to issues to mitigate complaints quickly ... Engages, manages, and develops staff to utilize their full potential in alignment with mission ...

Valparaiso University

Registered Dietitian

Valparaiso, IN · On-site

$27.50 - $36.75/hr

Registered Dietitian Staff (non-management) Valparaiso, IN • Part-Time Position Description: The ... Ability to maintain good patient relations in all formats of communication and adhere to total ...

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All JobsPatient Relations JobsPatient Relations Manager JobsPatient Relations Manager Jobs in Indiana

Patient Relations Manager information

See Indiana salary details

$10.5K

$59.2K

$89.4K

How much do patient relations manager jobs pay per year?

As of Sep 12, 2026, the average yearly pay for patient relations manager in Indiana is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $65,700.00 per year, depending on experience, location, and employer.

What does a patient relations manager do?

A Patient Relations Manager acts as a liaison between patients, their families, and healthcare providers to ensure a positive experience within a medical facility. They address patient concerns, resolve complaints, and work to improve overall patient satisfaction. Additionally, they may coordinate services, gather feedback to enhance healthcare delivery, and ensure that patients' rights and needs are respected throughout their care.

What are the key skills and qualifications needed to thrive as a patient relations manager?

To thrive as a Patient Relations Manager, you generally need a background in healthcare administration, strong problem-solving abilities, and a bachelor's degree in healthcare management or a related field. Familiarity with hospital information systems, patient feedback platforms, and sometimes certification in patient advocacy or healthcare quality improvement is typical. Exceptional interpersonal skills, conflict resolution, and the ability to communicate empathetically make someone excel in this role. These competencies are crucial for effectively addressing patient concerns, improving satisfaction, and ensuring a positive experience within healthcare facilities.

How does a patient relations manager typically handle conflicts between patients and medical staff?

A Patient Relations Manager acts as a liaison to resolve conflicts between patients and healthcare staff by listening to concerns, facilitating open communication, and ensuring both sides are heard. They often mediate discussions, investigate complaints, and work collaboratively with department leads to find solutions that improve patient satisfaction while maintaining a positive work environment. This role requires strong interpersonal and problem-solving skills, since balancing empathy for patients with the needs of healthcare professionals is a common challenge. Regular training and clear protocols help Patient Relations Managers navigate these situations effectively.

What is the difference between Patient Relations Manager vs Patient Advocate?

AspectPatient Relations ManagerPatient Advocate
CredentialsHealthcare experience, communication skills, sometimes certifications in patient relationsHealthcare knowledge, certification in patient advocacy often preferred
Work EnvironmentHospitals, clinics, healthcare organizationsHospitals, community health centers, patient support settings
Employer & Industry UsageHealthcare providers focusing on patient satisfaction and experiencePatient support, navigating healthcare systems, ensuring patient rights
Search & Comparison IntentUnderstanding roles in patient experience managementAssistance in patient rights and healthcare navigation

The Patient Relations Manager primarily focuses on managing patient satisfaction, addressing concerns, and improving communication within healthcare facilities. In contrast, the Patient Advocate helps patients understand their rights, navigate complex healthcare systems, and ensures their needs are met. Both roles require healthcare knowledge and excellent communication skills but serve different functions in patient support and experience.

What are the most commonly searched types of Patient Relations jobs in Indiana?

The most popular types of Patient Relations jobs in Indiana are:

What are popular job titles related to Patient Relations Manager jobs in Indiana?

For Patient Relations Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Relations Manager jobs in Indiana look for?

The top searched job categories for Patient Relations Manager jobs in Indiana are:

What cities in Indiana are hiring for Patient Relations Manager jobs?

Cities in Indiana with the most Patient Relations Manager job openings:

Patient Relations Manager jobs near you
Infographic showing various Patient Relations Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $59,165 per year, or $28.4 per hour.

Patient Care Advocate - La Porte, IN

La Porte, IN • On-site

Professional Management Enterprises
IT Services • 51 - 200 employees
Learn more about Professional Management Enterprisesexternal

$30/hr

Full-time

Medical, Dental, Vision, Life

Posted 10 days ago

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Job description

Job Profile Summary
Job Title: Patient Care Advocate
Location: La Porte, INDIANA 
Hours: 8am – 5pm Mon-Fri
**Weekly Pay**
Position Purpose:
Works with members and providers to close care gaps, ensure barriers to care are removed, and improve the overall member and provider experience through outreach and face-to-face interaction with members and providers at large IPA and/or group practices. Serves to collaborate with providers in the field, to improve HEDIS measures and provides education for HEDIS measures and coding. Supports the implementation of quality improvement interventions and audits in relation to plan providers. Assist in resolving deficiencies impacting plan compliance to meeting State and Federal standards for HEDIS. Conducts telephonic outreach, while embedded in the providers' offices, to members who are identified as needing preventive services in support of quality initiatives and regulatory/contractual requirements. Provides education to members regarding the care gaps they have when in the providers office for medical appointments. Schedules doctor appointments on behalf of the practitioner and assists member with wraparound services such as arranging transportation, connecting them with community-based resources and other affinity programs as available. Maintains confidentiality of business and protected health information.
Responsibilities

  • Acts as a liaison and member advocate between the member/family, physician and facilities/agencies.
  • Acts as the face of WellCare in the provider community with the provider and office staff where their services are embedded.
  • Advises and educates Provider practices in appropriate HEDIS measures, and HEDIS ICD-10 /CPT coding in accordance with NCQA requirements.
  • Assesses provider performance data to identify and strategizes opportunities for provider improvement.
  • Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment, Operations (claims and encounters).
  • Schedules doctor appointments for members with care gaps to access needed preventive care services and close gaps in care in the provider’s office.
  • Conducts face-to-face education with the member and their family, in the provider’s office, about care gaps identified, and barriers to care.
  • Conducts telephonic outreach and health coaching to members to support quality improvement, regulatory and contractual requirements.
  • Arranges transportation and follow-up appointments for member as needed.
  • Documents all actions taken regarding contact related to member.
  • Interacts with other departments including customer service to resolve member issues.
  • Refers to case or disease management as appropriate.
  • Completes special assignments and projects instrumental to the function of the department.

Education/Experience:
Required: a Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Social Work, Health Administration, or related health field or equivalent work experience required (a total of 4 years of experience required for the position); work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment. 2+ years of experience work experience should be in direct patient care, social work, quality improvement or health coaching preferably in a managed care environment.
License/Certification:
One of the following is preferred. Licensed Practical Nurse (LPN); Licensed Master Social Work (LMSW); Certified Social Worker (C-SW); Licensed Social Worker (LSW); Licensed Registered Nurse (RN) preferred.
 

Company Description

Professional Management Enterprises is a minority and veteran owned business that partners with major healthcare providers to find quality employees and thrives on helping people find positions that exceeds their expectations.