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Patient Relations Jobs in Indiana (NOW HIRING)

CVS Health

Patient Relations Analyst

Indianapolis, IN

$21.10 - $40.90/hr

Patient Relations Analyst Company: Oak Street Health Role Description: The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs ...

Premier Workforce

Dental Office Manager

Avon, IN

$24.50 - $32.25/hr

Patient relations Qualifications * Management experience * Dental office experience preferred Requirements * Leadership skills * Knowledge of dental software

Premier Workforce

Dental Office Manager

Carmel, IN · On-site

$25.50 - $33.50/hr

Patient relations Qualifications * Management experience * Dental office experience preferred Requirements * Leadership skills * Knowledge of dental software

Marion Health

Patient Experience Manager

Marion, IN

Patient/Consumer Experience, Patient Relations & Measurement Tools * Organizational Change Management * Continuous Quality Improvement * Best Service Practices and Protocols * Surveys, Metrics and ...

Marion Health

Patient Experience Manager

Marion, IN · On-site

Patient/Consumer Experience, Patient Relations & Measurement Tools * Organizational Change Management * Continuous Quality Improvement * Best Service Practices and Protocols * Surveys, Metrics and ...

RadNet

Employee Relations Manager

Indianapolis, IN · On-site

$80K - $90K/yr

The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward ... When you join RadNet as an Employee Relations Manager , you will be joining a dedicated team of ...

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All JobsPatient Relations JobsPatient Relations Jobs in Indiana

Patient Relations information

See Indiana salary details

$10.5K

$59.2K

$89.4K

How much do patient relations jobs pay per year?

As of Jul 27, 2026, the average yearly pay for patient relations in Indiana is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $65,700.00 per year, depending on experience, location, and employer.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What is the most chill healthcare job?

A patient relations specialist typically has a calm work environment focused on communication and customer service. The role often involves regular hours, minimal physical demands, and requires strong interpersonal skills, making it a relatively relaxed healthcare position compared to more clinical roles.

What is the role of patient relations?

Patient relations professionals serve as a bridge between patients and healthcare providers, addressing patient concerns, providing information, and ensuring a positive experience. They often handle communication, resolve conflicts, and may use customer service skills to improve patient satisfaction within healthcare settings.

What are the key skills and qualifications needed to thrive as a Patient Relations professional, and why are they important?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What degree is needed to be a patient advocate?

A patient advocate typically needs at least a high school diploma or equivalent, but many employers prefer candidates with a bachelor's degree in healthcare, social work, or a related field. Relevant skills include communication, empathy, and knowledge of healthcare systems; certifications such as Certified Patient Advocate (CPA) can also enhance job prospects.

What are Patient Relations?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What are some common challenges faced by Patient Relations professionals, and how can they be effectively managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

Can you get paid to be a patient advocate?

Patient advocates can be paid for their services, especially if they work for healthcare organizations, insurance companies, or as independent consultants. Compensation varies based on experience, location, and whether they are employed or freelance, with some roles offering full-time salaries and others paying per case or project. Certification and strong communication skills can enhance earning potential in this field.
What are the most commonly searched types of Patient Relations jobs in Indiana? The most popular types of Patient Relations jobs in Indiana are:
What are popular job titles related to Patient Relations jobs in Indiana? For Patient Relations jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Patient Relations jobs in Indiana look for? The top searched job categories for Patient Relations jobs in Indiana are:
Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Indiana as of July 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $59,165 per year, or $28.4 per hour.
Patient Relations Analyst

Patient Relations Analyst

CVS Health

Indianapolis, IN

$21.10 - $40.90/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

CVS Health rating

5.8

Company rating: 5.8 out of 10

Based on 4,317 frontline employees who took The Breakroom Quiz

88th of 109 rated pharmacies

Job description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Title: Patient Relations Analyst

Company: Oak Street Health

Role Description:

The purpose of the Patient Relations Analyst (PRA) at Oak Street Health is to educate patients about Medicare programs, resources, and affordable insurance coverage options available to them in order to increase patient access to care and retention.

Patient Relations Analysts (PRAs) are an integral part of the Oak Street Health care team. Patient Relations Analysts are the insurance experts at each clinic and advocate for patients by helping them navigate through insurance options and bills. They are also a resource to the care team and outreach team for questions regarding medicare and eligibility.

Patient Relations Analysts are daily key players, particularly during Medicare's Open Enrollment, ensuring that our patients are informed of all their options surrounding Medicare. The Patient Relations Analysts will report to the Associate Patient Relations Manager or Practice Manager.

Responsibilities:

  • Assist patients with navigating medicare and insurance issues which includes coverage, benefits, summaries, eligibility and getting the most out of their plan
  • Serve as internal resource in the clinic on insurance questions for providers and staff
  • Assist patients in navigating the healthcare system, help patients resolve medical bills inside and outside of Oak Street Health (advocate for the patient)
  • Gain the trust of Oak Street Health patients in an effort to properly advise them in their healthcare coverage
  • Manage the welcome visit and orientation process for new Oak Street Health patients
  • Educate patients on how to apply for public benefits, such as Public Aid, and Extra Help for prescription drugs
  • Support the clinic management team on operational activities as needed, including scheduling and billing
  • Provide exceptional customer service
  • Foster patient engagement through the design and execution of events, including center tours
  • Other duties as assigned

What we're looking for

Required Qualifications:

  • Computer Skills: Ability to quickly navigate and use multiple computer programs to include, but not limited to: Gmail, MS Word or Google Docs, Excel, etc.
  • US work authorization

Strongly Preferred Qualifications:

  • Proficiency in non-English languages like Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary) as required by center's demographics

Preferred Qualifications:

  • Experience with helping patients or customers understand their insurance coverage
  • A passion for working with others to create an unmatched patient experiences
  • A problem-solving orientation and a flexible and positive attitude
  • Sales background preferred
  • Experience with and a supportive attitude toward our patient population of older adults
  • CRM experience a plus
  • Bachelor degree preferred, or equivalent experience
  • Experience helping patients navigate the health care system, especially related to Medicare and Managed Care

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

$21.10 - $40.90

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This fulltime position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial wellbeing of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.


Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 12/25/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

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