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Patient Relations Jobs in Indiana (NOW HIRING)

Marion Health

Patient Experience Manager

Marion, IN · On-site

Patient/Consumer Experience, Patient Relations & Measurement Tools * Organizational Change Management * Continuous Quality Improvement * Best Service Practices and Protocols * Surveys, Metrics and ...

Marion Health

Patient Experience Manager

Marion, IN

Patient/Consumer Experience, Patient Relations & Measurement Tools * Organizational Change Management * Continuous Quality Improvement * Best Service Practices and Protocols * Surveys, Metrics and ...

Marion Health

Patient Experience Manager

Marion, IN · On-site

Patient/Consumer Experience, Patient Relations & Measurement Tools * Organizational Change Management * Continuous Quality Improvement * Best Service Practices and Protocols * Surveys, Metrics and ...

Akumincorp

Employee Relations Specialist

Indianapolis, IN · Remote

$60K - $80K/yr

With a national footprint,cutting-edgetechnology, and a strong commitment to innovation and patient ... The Employee Relations Specialist serves as the first point of contact for employees and managers ...

RadNet

Employee Relations Manager

Indianapolis, IN · On-site

$80K - $90K/yr

The very best in patient care. With decades of expertise, RadNet is Leading Radiology Forward ... When you join RadNet as an Employee Relations Manager , you will be joining a dedicated team of ...

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Patient Relations information

See Indiana salary details

$10.5K

$59.2K

$89.4K

How much do patient relations jobs pay per year?

As of Aug 28, 2026, the average yearly pay for patient relations in Indiana is $59,165.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $65,700.00 per year, depending on experience, location, and employer.

What is a patient relations professional?

Patient Relations refers to the department or role within a healthcare facility that focuses on managing communication and resolving concerns between patients, their families, and the healthcare staff. Professionals in Patient Relations help address patient complaints, provide information about hospital policies, and ensure that patients have a positive experience during their care. They serve as a bridge between patients and the medical team, working to improve satisfaction and address issues quickly and compassionately.

What skills and qualifications are needed to thrive as a patient relations professional?

To thrive as a Patient Relations professional, you need a background in healthcare administration or customer service, strong problem-solving skills, and often a bachelor's degree in a related field. Familiarity with hospital information systems, patient management software, and sometimes certification such as Certified Patient Experience Professional (CPXP) is important. Outstanding communication, empathy, conflict resolution, and active listening skills help build trust and resolve patient concerns effectively. These skills ensure positive patient experiences, improved satisfaction, and enhanced reputation for healthcare organizations.

What are common challenges faced by patient relations professionals, and how can they be managed?

Patient Relations professionals often encounter challenges such as managing difficult conversations, addressing patient complaints, and coordinating between patients and medical staff. These challenges can be effectively managed by developing strong communication skills, practicing empathy, and staying well-versed in hospital policies and procedures. Building positive relationships with both patients and staff helps to resolve issues quickly and ensures a supportive healthcare environment for everyone involved.

What is the difference between Patient Relations vs Patient Advocate?

AspectPatient RelationsPatient Advocate
CredentialsTypically requires healthcare or customer service experience, sometimes a relevant certificationOften requires healthcare knowledge, certifications, or advocacy training
Work EnvironmentHospital, clinic, or healthcare facility; customer service settingHealthcare settings, community outreach, or legal environments
Employer & Industry UsageHospitals, clinics, healthcare organizationsPatient rights organizations, hospitals, legal or community groups
Search & Comparison IntentUnderstanding patient support roles, customer service in healthcareAdvocacy, patient rights, healthcare navigation

While both roles focus on patient support, Patient Relations primarily handles communication and service issues within healthcare facilities. Patient Advocates actively assist patients in navigating their rights and healthcare options. The roles often overlap but differ in scope and focus, with Patient Relations more customer service-oriented and Patient Advocates more advocacy-driven.

What degree is needed to be a patient relations?

A patient relations specialist typically needs at least a high school diploma or equivalent; however, many employers prefer candidates with a bachelor's degree in healthcare administration, communications, or a related field. Relevant skills include strong communication, empathy, and customer service experience, and some roles may require certification or training in healthcare regulations or patient advocacy.

What skills are needed for patient relations?

Patient relations professionals need strong communication and interpersonal skills to effectively interact with patients and healthcare staff. Empathy, active listening, problem-solving abilities, and knowledge of healthcare procedures are essential, along with proficiency in computer systems and customer service. Certifications in healthcare or patient advocacy can also enhance effectiveness in this role.

What are the most commonly searched types of Patient Relations jobs in Indiana?

The most popular types of Patient Relations jobs in Indiana are:

What are popular job titles related to Patient Relations jobs in Indiana?

For Patient Relations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Patient Relations jobs in Indiana look for?

The top searched job categories for Patient Relations jobs in Indiana are:

Patient Relations jobs near you
Infographic showing various Patient Relations job openings in Indiana as of August 2026, with employment types broken down into 95% Full Time, and 5% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $59,165 per year, or $28.4 per hour.

Patient Relations Consultant

Indiana University Health

Indianapolis, IN • Hybrid

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Indiana University Health rating

7.2

Company rating: 7.2 out of 10

Based on 466 frontline employees who took The Breakroom Quiz

345th of 894 rated healthcare providers

Job description

Our teams shape strategic initiatives, have passion, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Clinical Risk Management team in the role of Patient Relations Consultant. This position is full-time, hybrid role (3 days on site, 2 days remote) located in the Indianapolis Metro area.  

Role Responsibilities

  • The Patient Relations Consultant provides expertise and coordination in the management of patient complaints and grievances in compliance with federal, state, and regulatory agency requirements. 
  • Provides patients with appropriate channels for communication of satisfaction and dissatisfaction with the entity's services and seeks to facilitate resolution to complaints and grievances. 
  • Ensures actions and documentation reflect compliance with federal and state governmental regulations. 
  • Works collaboratively with the facility's Risk Management Consultant, Leadership, and Patient Family Liaisons and/or local patient experience teams to ensure all patient complaints and grievances are addressed in accordance with the IU Health values.

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

  • Requires a Bachelor's degree or completion within 12 months.
  • 0-3 years of related experience is required.
  • Requires the ability to align process management with policies and federal, state, or regulatory requirements.
  • Requires experience involving extensive patient/public contact and crisis resolution.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals, and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana. 

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

  • Indiana University Health has nearly 40,000 team members, including more than 3,600 physicians and 1,200 advanced practice providers, and we're home to the largest nursing network in Indiana with more than 9,000 nursing team members at over 800 sites of care.
  • IU Health is ranked No. 1 in Indiana by U.S. News & World Report, Riley Children's Health is ranked among the top children's hospitals in the country by U.S. News & World Report.
  • A unique partnership with the Indiana University School of Medicine - one of the nation's largest medical schools - gives patients access to groundbreaking research and innovative treatments, and it offers team members access to the latest science and the very best training - advancing healthcare for all.
  • With 15 hospitals, including seven with Magnet designation and eight with Pathways to Excellence designation, our team members are leading the way through excellence.
  • At Indiana University Health, your personal and professional growth is a top priority. You will have access to many diverse opportunities to learn and develop in meaningful ways that matter most to you, such as advanced clinical training, leadership development, promotion opportunities and cross training development.
  • Indiana University Health is invested in the lives of Hoosiers, leading the transformation of healthcare to make Indiana one of the nation's healthiest states.
Indiana University Health is Indiana's most comprehensive health system, with 15 hospitals and nearly 40,000 team members serving Hoosiers across the state. We're looking for team members who are inspired by challenging and meaningful work for the good of every patient. People who are compassionate and serve with a purpose. People who aspire to excellence every day.

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