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Patient Relations Assistant Jobs in Indiana (NOW HIRING)

Akumincorp

Employee Relations Specialist

Indianapolis, IN · Remote

$60K - $80K/yr

With a national footprint,cutting-edgetechnology, and a strong commitment to innovation and patient ... * Assist with the development, communication, and delivery of HR policies, employee relations ...

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Patient Relations Assistant information

What does a patient relations assistant do?

A Patient Relations Assistant serves as a liaison between patients, their families, and healthcare staff to ensure effective communication and address any concerns or issues during a patient's stay. They help resolve complaints, provide information about hospital services, and assist with navigating hospital procedures. Their role is essential in ensuring a positive patient experience and improving overall satisfaction within a healthcare facility.

What are the key skills and qualifications needed to thrive as a patient relations assistant?

To thrive as a Patient Relations Assistant, you need strong interpersonal skills, knowledge of healthcare protocols, and at least a high school diploma or equivalent, with some employers preferring additional training in healthcare administration. Familiarity with hospital information systems, patient management software, and basic office applications is typically required. Exceptional communication, conflict resolution, and empathy are crucial soft skills for building trust and effectively addressing patient concerns. These skills ensure positive patient experiences, efficient issue resolution, and smooth coordination between patients and healthcare staff.

How does a patient relations assistant typically handle conflicts or complaints from patients and their families?

Patient Relations Assistants play a crucial role in addressing and resolving patient concerns or complaints. They listen empathetically to patients and families, gather relevant information, and work closely with clinical staff to resolve issues promptly and professionally. This often involves mediating conversations, providing clear explanations about hospital policies, and following up to ensure satisfaction. Handling these situations with patience and diplomacy is key, as it helps maintain a positive environment and improves overall patient experience.

What is the difference between Patient Relations Assistant vs Medical Office Coordinator?

AspectPatient Relations AssistantMedical Office Coordinator
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative experience
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, clinics, healthcare settings
Primary ResponsibilitiesPatient communication, appointment scheduling, patient satisfactionOffice management, scheduling, billing, administrative tasks

The Patient Relations Assistant focuses on patient communication and satisfaction, while the Medical Office Coordinator handles broader administrative duties. Both roles are essential in healthcare settings, often working together to ensure smooth patient experiences and efficient office operations.

What are the most commonly searched types of Patient Relations jobs in Indiana?

The most popular types of Patient Relations jobs in Indiana are:

What cities in Indiana are hiring for Patient Relations Assistant jobs?

Cities in Indiana with the most Patient Relations Assistant job openings:

Patient Relations Assistant jobs near you
Infographic showing various Patient Relations Assistant job openings in Indiana as of August 2026, with employment types broken down into 3% As Needed, 70% Full Time, 19% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Employee Relations Partner

Indianapolis, IN • On-site

Indiana University Health
Hospitals • 10K+ employees

7.2

Company rating: 7.2 out of 10

Based on 466 frontline employees who took The Breakroom Quiz

345th of 895 rated healthcare providers

People enjoy working here

Good employer

Recommended by students

Learn more about Indiana University Healthexternal

Full-time

Re-posted 2 days ago

Job description


Employee Relations Partner
Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Employee Relations team in the role of Employee Relations Partner.
The Employee Relations (ER) Partner is an HR professional who specializes in maintaining positive relationships between team members and the organization by conducting full-life cycle investigations. This person provides comprehensive Employee Relations support to designated leaders and team members to resolve issues, provide strategic guidance on employee policies and procedures, and ensure compliance with employment laws. Minimizes organizational liability by appropriately interpreting and applying current employment laws and engaging Legal when necessary. Employee Relations Investigator also investigate and resolve employee complaints, grievances, and conflicts. They work collaboratively with other HR professionals and management to develop and implement strategies to improve employee morale, engagement, and productivity. This position also compiles and analyzes relevant employee relations-based data and reporting to identify trends as warranted. The ER Partner is responsible for providing counseling services to team members/leaders and participating in dismissal processes. Their role is crucial in maintaining a productive work environment and ensuring compliance with regulatory standards. Additional responsibilities may include, providing feedback to management, develop and conduct employee relations training programs related to employment law and HR policies, and partner with HR and business leaders to manage employee discipline and performance improvement processes.
Key Relationships
Reports to: Manager-Employee Relations
Candidate Qualifications
Candidates for the position will be evaluated according to the following criteria and competencies.
  • Bachelors Degree preferred.

  • 5-7 years of HR related experience.

  • Preferably a minimum of 3-5 years of Employee Relations experience.

  • Human Resources certification strongly preferred (e.g. PHR, SHRM-CP).

  • Able to guide the application of HR related regulations and laws (e.g. FLSA; COBRA; ADA; FMLA; etc.).

  • Strong problem solving and critical thinking skills.

  • Exceptional written and verbal communication.

  • Ability to analyze data and provide insights for improvement.

  • Excellent organizational skills and attention to detail.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.
IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care. IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.
Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.

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