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Patient First Representative Jobs (NOW HIRING)

Patient First

Patient Service Representative

Bowie, MD · On-site

$20 - $23/hr

Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. * Accurately registering patients in an expedient manner while providing ...

Patient First

Patient Service Representative

Central Park, WA · On-site

$18.75 - $23.75/hr

Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. * Accurately registering patients in an expedient manner while providing ...

Patient First

Patient Service Representative

Bowie, MD

$20 - $23/hr

Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. * Accurately registering patients in an expedient manner while providing ...

Patient First

Patient Service Representative

Chester, VA

$16.50 - $20.75/hr

Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. * Accurately registering patients in an expedient manner while providing ...

Patient First

Patient Service Representative

Richmond, VA

$17.25 - $22/hr

Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. * Accurately registering patients in an expedient manner while providing ...

Patient First

Patient Service Representative

Manassas, VA · On-site

$17.50 - $22.25/hr

Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed. * Accurately registering patients in an expedient manner while providing ...

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How much do patient first representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for patient first representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What is a Patient First Representative?

A Patient First Representative is a customer service professional who works in healthcare settings to assist patients with their appointments, billing questions, and general inquiries. They act as a liaison between patients and medical staff, ensuring that patients have a positive experience from the moment they arrive until they leave. Their duties often include scheduling appointments, verifying insurance information, answering phone calls, and addressing patient concerns. Strong communication and organizational skills are essential for this role, as it often involves multitasking in a fast-paced environment.

What does a typical day look like for a Patient First Representative, and how do they interact with patients and healthcare staff?

A typical day for a Patient First Representative involves greeting and checking in patients, verifying their insurance information, collecting co-pays, and answering questions about appointments or billing. They serve as the first point of contact, ensuring patients feel welcomed and informed. Representatives collaborate closely with medical staff to coordinate patient flow and handle any scheduling or administrative issues that arise. The role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare environment.

What is the difference between Patient First Representative vs Patient Service Representative?

AspectPatient First RepresentativePatient Service Representative
CredentialsHigh school diploma; some roles may require certification in healthcare customer serviceHigh school diploma; often similar certifications in customer service
Work EnvironmentHealthcare facilities, clinics, hospitalsHospitals, clinics, insurance companies
Employer & Industry UsageHealthcare providers, hospitalsHealthcare organizations, insurance companies
Common Search & ComparisonYesYes

The main difference between a Patient First Representative and a Patient Service Representative lies in their specific roles within healthcare settings. Patient First Representatives often focus on patient intake, scheduling, and direct communication with patients, while Patient Service Representatives may handle billing, insurance inquiries, and administrative support. Both roles require similar credentials and are found in healthcare environments, but their primary responsibilities differ slightly based on the employer's needs.

What are the key skills and qualifications needed to thrive as a Patient First Representative, and why are they important?

To thrive as a Patient First Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with medical office software, scheduling systems, and electronic health records is typically required. Exceptional communication, empathy, and problem-solving abilities help you effectively assist patients and handle sensitive situations. These skills ensure patients receive accurate information and support, creating a positive experience and efficient workflow in a healthcare setting.
More about Patient First Representative jobs
What states have the most Patient First Representative jobs? States with the most job openings for Patient First Representative jobs include:
What job categories do people searching Patient First Representative jobs look for? The top searched job categories for Patient First Representative jobs are:
Patient First Representative jobs near you
Infographic showing various Patient First Representative job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 66% Full Time, 17% Part Time, and 15% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Service Representative

Patient Service Representative

Patient First

Germantown, MD

$20 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Patient First rating

7.0

Company rating: 7.0 out of 10

Based on 52 frontline employees who took The Breakroom Quiz

404th of 869 rated healthcare providers

Job description

Job Title

The responsibilities of this job include, but are not limited to, the following:

  • Assisting patients using the kiosk prior to registration.
  • Escorting patients in need of emergency assistance directly to the treatment area to be registered and evaluated.
  • Respectfully handling physician and nurse requests in a timely manner.
  • Communicating information about Patient First's billing policies, including insurable and non-insurable charges, as needed.
  • Accurately registering patients in an expedient manner while providing excellent customer service, compassion, and kindness.
  • Verifying all patient demographic, health, pharmacy, and insurance information.
  • Thoroughly answering billing and insurance questions and providing itemized billing statements as requested.
  • Referring billing questions to the appropriate parties as needed.
  • Collecting money and issuing receipts for a patient's visit, diagnostic studies, and supplies as prompted by the electronic medical record system.
  • Discharging the patient and processing incurred charges.
  • Completing all cash management duties to include counting and accounting for money collected at the end of the shift.
  • Receiving, sending, and distributing correspondence as directed.
  • Filing and scanning medical documents and office forms as directed.
  • Completing assigned checklists and policy manager tasks within the assigned shift.
  • Answering all incoming calls and distributing messages in a timely manner.
  • Assisting with other assignments as directed.
  • Demonstrating an efficient understanding of the electronic medical record system.
  • Receiving, moving, and stocking ordered supplies.
  • Cleaning the front office work area and other maintenance assignments as directed.
  • Verifying daily reports are run at the end of the day.
  • Attending staff meetings as directed.
  • Being available to assist as needed (breaks and mealtimes may be interrupted at any time to provide necessary patient care or to maintain center operations).
  • Operating, using, and maintaining medical and office equipment as trained.
  • Participating in maintenance assignments when necessary and as directed.
  • Providing positive, warm, and friendly service in all interactions.
  • Completing other duties as directed

Minimum education and professional requirements include, but are not limited to, the following:

  • Must be 18 years of age or older.
  • Basic typing skills.
  • Minimum one year of clerical experience preferred.
  • High school graduate or equivalent.
  • Ability to sit, stand, and walk for up to 7 hours at a time.
  • Ability to lift up to 25 pounds.
  • Excellent visual, verbal, written, and typed communication skills.
  • Ability to prioritize and multitask.
  • Willing to work at any center due to a staffing issue, center emergency, or a reduction of work.

Salary Range: $20.00 - $23.00, depending on experience.

Benefits and Other Compensation:

• Health, dental and vision insurance for employees and dependents

• Disability, life and long term care insurance

• Employee assistance program, flexible spending accounts, 401(k) retirement plan (with employer match)

• Paid annual leave, volunteer time off pay, bereavement leave, emergency leave bank

• Overtime pay, holiday pay, double time compensation for all holidays worked

• Discounted medical treatment at any Patient First location for employees and immediate family

• Bonuses include:

- Recruitment bonus

- Patient care performance bonus (center employees only)

- Weekend bonus (center employees only)

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