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Patient Concierge Jobs (NOW HIRING)

Insight

Patient Concierge Coordinator

Chicago, IL · On-site

$17 - $22/hr

The Patient Concierge Coordinator serves as a welcoming and supportive resource for patients, families, and visitors throughout their healthcare experience here at Insight Hospital. This role is ...

Jefferson Dental Clinic

Patient Concierge

Dallas, TX · On-site

$13 - $16/hr

Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and ...

Sluhn

Patient Concierge, Dermatology

Easton, PA

$14.75 - $19/hr

The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and exceptional patient experience and drives a patient-centric culture while facilitating ...

Jefferson Dental Clinic

Patient Concierge

San Antonio, TX · On-site

$13 - $16/hr

Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and ...

Jefferson Dental Clinic

Patient Concierge

Dallas, TX · On-site

$13 - $16/hr

Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and ...

Sluhn

Patient Concierge, Gastroenterology

Easton, PA

$14.75 - $19/hr

Anderson Specialty Pavilion (Primary - 70%) * 41 Corporate Drive (Secondary - 30%) The Patient Concierge is responsible for serving as a passionate patient advocate who creates a unique and ...

RadNet

Provider Patient Concierge Rep

Boise, ID

$24 - $31/hr

When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all ...

RadNet

Provider Patient Concierge Rep

Meridian, ID · On-site

$24/hr

When you join us as a Provider Patient Concierge Representative you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all ...

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Patient Concierge information

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How much do patient concierge jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for patient concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What qualifications do you need to be a patient concierge?

To be a patient concierge, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and experience in healthcare or hospitality. Some roles may require knowledge of medical terminology or familiarity with electronic health records (EHR) systems.

What is a patient concierge?

Patient Concierges are healthcare professionals who assist patients throughout their medical experience, offering personalized support and guidance. They help with scheduling appointments, explaining procedures, answering questions, and addressing concerns to ensure a smooth and comfortable visit. Patient Concierges often act as liaisons between patients, families, and healthcare providers, aiming to enhance the overall patient experience and satisfaction. Their role is especially valuable in hospitals, clinics, and specialty care centers where navigating the healthcare system can be overwhelming.

How does a patient concierge typically collaborate with medical staff to enhance patient experience?

A Patient Concierge works closely with doctors, nurses, and administrative teams to ensure patients receive timely information, smooth coordination of appointments, and personalized support throughout their care journey. They often act as a bridge between patients and clinical staff, relaying patient concerns, clarifying instructions, and arranging accommodations as needed. This collaboration helps streamline communication, reduce stress for patients, and improve overall satisfaction with the healthcare facility.

Do patient concierges make good money?

Patient concierges typically earn a median annual salary ranging from $30,000 to $50,000, depending on experience, location, and employer. They often work in healthcare settings that value strong communication and organizational skills, with some positions offering additional benefits or bonuses.

What are the key skills and qualifications needed to thrive as a patient concierge, and why are they important?

To thrive as a Patient Concierge, you need excellent customer service skills, thorough knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, appointment scheduling software, and patient management platforms is important. Outstanding communication, empathy, and problem-solving abilities help build trust and ensure a positive patient experience. These skills are crucial for efficiently guiding patients, addressing their concerns, and supporting a welcoming healthcare environment.

What is the difference between Patient Concierge vs Medical Assistant?

AspectPatient ConciergeMedical Assistant
Required CredentialsHigh school diploma; customer service experiencePost-secondary education; certification often preferred
Work EnvironmentHospitals, clinics, outpatient centers focusing on patient experienceClinics, hospitals, medical offices performing clinical and administrative tasks
Employer & Industry UsageHealthcare facilities emphasizing patient satisfactionMedical practices and hospitals supporting clinical workflows
Common Search & Comparison IntentUnderstanding patient support rolesClinical support roles in healthcare

While both roles serve in healthcare settings, a Patient Concierge primarily focuses on enhancing patient experience and administrative support, whereas a Medical Assistant handles clinical tasks and patient care procedures. They work collaboratively but have distinct responsibilities and required credentials.

More about Patient Concierge jobs
What cities are hiring for Patient Concierge jobs? Cities with the most Patient Concierge job openings:
What are the most commonly searched types of Patient Concierge jobs? The most popular types of Patient Concierge jobs are:
What states have the most Patient Concierge jobs? States with the most job openings for Patient Concierge jobs include:
What job categories do people searching Patient Concierge jobs look for? The top searched job categories for Patient Concierge jobs are:
Patient Concierge jobs near you
Infographic showing various Patient Concierge job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Patient Concierge Coordinator

Insight

Chicago, IL • On-site

$17 - $22/hr

Full-time

Re-posted 24 days ago

Job description

WE ARE INSIGHT
At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
General Summary:
The Patient Concierge Coordinator serves as a welcoming and supportive resource for patients, families, and visitors throughout their healthcare experience here at Insight Hospital.
This role is responsible for addressing non-clinical concerns, facilitating communication between patients and hospital departments, and ensuring that patient needs are resolved promptly and professionally.
The Patient Concierge Coordinator plays a key role in enhancing our patient's satisfaction by delivering exceptional customer service and promoting a positive, compassionate environment.
The concierge coordinator is responsible for providing outstanding customer service to patients and visitors of the hospital. This includes connecting patients to resources, scheduling appointments, providing patients comfort, whether that's an extra blanket or listening ear.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Job Duties & Responsibilities:
  • Scheduling patient appointments with primary care and specialist physicians.
  • Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%.
  • Comforting patients by anticipating patients' anxieties, answering patients' questions.
  • Protecting patients' rights by maintaining confidentiality of personal and financial information, HIPAA compliancy.
  • Extending excellent patient care to ensure patient comfort and satisfaction.
  • Respond to patient and family concerns and coordinate with appropriate departments to facilitate timely resolution.
  • Round on patients and families to proactively identify needs and service opportunities.
  • Assist with wayfinding, appointment coordination, and navigation of hospital Services.
  • Support the management of patient compliments, complaints, and grievances in accordance with organizational policies.
  • Document interactions and maintain accurate records in designated tracking systems.
  • Collaborate with nursing, ancillary departments, security, environmental services, and other teams to address concerns.
  • Participate in departmental meetings, training, and patient experience initiatives.

JOB SPECIFICATIONS:
REQUIRED KNOWLEDGE, PERFORMANCE AND ABILITIES:
  • High School Diploma required

Performance Expectations
  • Maintains a patient-centered approach in all interactions.
  • Responds to concerns promptly and effectively.
  • Demonstrates a commitment to the organization's mission, vision, and values
  • Adheres to all regulatory, privacy, and safety requirements.

Abilities:
  • Excellent verbal and written communication skills.
  • Excellent customer service.
  • Strong interpersonal skills with the ability to interact effectively with
  • diverse populations.
  • Ability to handle sensitive situations with professionalism and discretion.
  • Must be able to SMILE.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!

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