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Patient Concierge Coordinator Jobs (NOW HIRING)

Insight

Patient Concierge Coordinator

Chicago, IL · On-site

$17 - $22/hr

The Patient Concierge Coordinator serves as a welcoming and supportive resource for patients, families, and visitors throughout their healthcare experience here at Insight Hospital. This role is ...

Insight

Patient Concierge Coordinator

Chicago, IL · On-site

$17 - $22/hr

The Patient Concierge Coordinator serves as a welcoming and supportive resource for patients, families, and visitors throughout their healthcare experience here at Insight Hospital.This role is ...

Concierge Dental

Patient Concierge

Orchard Park, NY · On-site

$15 - $19.50/hr

Lead Patient Concierge, Treatment Coordinator, and Office Manager paths are real and open. What we need from you: Genuinely friendly, professional, and unflappable on the phone and in person. Strong ...

Concierge Dental Group

Patient Concierge

Orchard Park, NY · On-site

$15 - $19.50/hr

Lead Patient Concierge, Treatment Coordinator, and Office Manager paths are real and open. What we need from you: Genuinely friendly, professional, and unflappable on the phone and in person. Strong ...

Concierge Dental Group

Patient Concierge

Orchard Park, NY

$15 - $19.50/hr

Lead Patient Concierge, Treatment Coordinator, and Office Manager paths are real and open. What we need from you: Genuinely friendly, professional, and unflappable on the phone and in person. Strong ...

Concierge Dental Group

Patient Concierge

Orchard Park, NY · On-site

$18 - $23/hr

Lead Patient Concierge, Treatment Coordinator, and Office Manager paths are real and open. What we need from you: Genuinely friendly, professional, and unflappable on the phone and in person. Strong ...

Concierge Dental

Patient Concierge (Greeter)

Buffalo, NY

$14.50 - $17.50/hr

Lead Patient Concierge, Treatment Coordinator, and Office Manager paths are real and open. What we need from you: Genuinely friendly and professional - patients should feel welcomed within ten ...

Dental Excellence Group

Patient Concierge

Delta, OH · On-site

$15 - $18/hr

Mission of the Patient Concierge The Patient Concierge reports to the Office Manager and plays a ... Patient Experience Coordination * Go above and beyond to create a memorable patient experience ...

Medix

Patient Concierge

Overland Park, KS · On-site

$18 - $20/hr

Clinical Coordination: Triage patient inquiries, manage internal provider communication channels ... Patient Concierge (Medical Administrative Representative) We are currently seeking a high-energy ...

Dental Excellence Group

Patient Concierge

Delta, OH · On-site

$15 - $18/hr

Mission of the Patient Concierge The Patient Concierge reports to the Office Manager and plays a ... Patient Experience Coordination * Go above and beyond to create a memorable patient experience ...

Dental Excellence of Delta

Patient Concierge

Delta, OH

$15 - $18/hr

Mission of the Patient Concierge The Patient Concierge reports to the Office Manager and plays a ... Patient Experience Coordination * Go above and beyond to create a memorable patient experience ...

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How much do patient concierge coordinator jobs pay per hour?

As of May 28, 2026, the average hourly pay for patient concierge coordinator in the United States is $20.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $22.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Concierge Coordinator, and why are they important?

To thrive as a Patient Concierge Coordinator, you need strong organizational abilities, customer service skills, and a background in healthcare administration, often supported by a relevant associate’s or bachelor’s degree. Familiarity with scheduling software, electronic health records (EHR) systems, and office productivity tools is typically required. Exceptional interpersonal communication, problem-solving skills, and discretion help you create a welcoming environment and handle patient concerns effectively. These skills ensure seamless patient experiences, efficient clinic operations, and high satisfaction in healthcare settings.

What are the typical daily responsibilities of a Patient Concierge Coordinator and how do they contribute to the overall patient experience?

A Patient Concierge Coordinator is responsible for greeting patients, assisting with check-in and check-out procedures, scheduling appointments, and addressing any immediate patient needs or concerns. They often coordinate between patients, clinical staff, and administrative teams to ensure seamless communication and efficient service delivery. By managing logistics and providing personalized attention, they help create a welcoming environment that reduces patient anxiety and enhances satisfaction. Their proactive approach to problem-solving and service greatly impacts the quality of care and overall patient experience.

What is a Patient Concierge Coordinator?

A Patient Concierge Coordinator is a healthcare professional who serves as a primary point of contact for patients, helping to guide them through the healthcare system. They assist with scheduling appointments, answering questions, providing information about services, and addressing concerns to enhance the patient's experience. Their role is to ensure patients feel supported and informed throughout their healthcare journey, often working closely with medical staff and administrative teams. Patient Concierge Coordinators are typically found in hospitals, clinics, and large medical practices.

What is the difference between Patient Concierge Coordinator vs Patient Services Representative?

AspectPatient Concierge CoordinatorPatient Services Representative
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentHospitals, clinics, healthcare facilitiesHospitals, clinics, healthcare facilities
Employer & Industry UsageHealthcare providers focusing on patient experienceHealthcare providers handling patient inquiries and scheduling
Common Search & ComparisonPatient engagement, patient experience rolesPatient communication, appointment scheduling

Both roles involve direct patient interaction in healthcare settings and require strong customer service skills. The Patient Concierge Coordinator typically focuses on enhancing patient experience and coordinating services, while the Patient Services Representative handles inquiries, scheduling, and administrative support. Understanding these differences helps job seekers find the role that best matches their skills and career goals.

More about Patient Concierge Coordinator jobs
What cities are hiring for Patient Concierge Coordinator jobs? Cities with the most Patient Concierge Coordinator job openings:
What states have the most Patient Concierge Coordinator jobs? States with the most job openings for Patient Concierge Coordinator jobs include:
What job categories do people searching Patient Concierge Coordinator jobs look for? The top searched job categories for Patient Concierge Coordinator jobs are:
Patient Concierge Coordinator jobs near you
Infographic showing various Patient Concierge Coordinator job openings in the United States as of May 2026, with employment types broken down into 10% Full Time, 67% Part Time, 22% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,641 per year, or $20.5 per hour.
Patient Concierge Coordinator

Patient Concierge Coordinator

Insight

Chicago, IL • On-site

$17 - $22/hr

Full-time

Posted 13 days ago

Insight Enterprises rating

8.6

Company rating: 8.6 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

25th of 204 rated it services

Job description

WE ARE INSIGHT
At Insight Hospital and Medical Center- Chicago, we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now!
General Summary:
The Patient Concierge Coordinator serves as a welcoming and supportive resource for patients, families, and visitors throughout their healthcare experience here at Insight Hospital.
This role is responsible for addressing non-clinical concerns, facilitating communication between patients and hospital departments, and ensuring that patient needs are resolved promptly and professionally.
The Patient Concierge Coordinator plays a key role in enhancing our patient's satisfaction by delivering exceptional customer service and promoting a positive, compassionate environment.
The concierge coordinator is responsible for providing outstanding customer service to patients and visitors of the hospital. This includes connecting patients to resources, scheduling appointments, providing patients comfort, whether that's an extra blanket or listening ear.
These duties are to be performed in a highly confidential manner, following the mission, values, and behaviors of Insight Hospital and Medical Center. Employees are further expected to provide a high quality of care, service, and kindness toward all patients, staff, physicians, volunteers, and guests.
Job Duties & Responsibilities:
  • Scheduling patient appointments with primary care and specialist physicians.
  • Greeting and welcoming patients with a smile and ensuring patient care satisfaction is at 99%.
  • Comforting patients by anticipating patients' anxieties, answering patients' questions.
  • Protecting patients' rights by maintaining confidentiality of personal and financial information, HIPAA compliancy.
  • Extending excellent patient care to ensure patient comfort and satisfaction.
  • Respond to patient and family concerns and coordinate with appropriate departments to facilitate timely resolution.
  • Round on patients and families to proactively identify needs and service opportunities.
  • Assist with wayfinding, appointment coordination, and navigation of hospital Services.
  • Support the management of patient compliments, complaints, and grievances in accordance with organizational policies.
  • Document interactions and maintain accurate records in designated tracking systems.
  • Collaborate with nursing, ancillary departments, security, environmental services, and other teams to address concerns.
  • Participate in departmental meetings, training, and patient experience initiatives.

JOB SPECIFICATIONS:
REQUIRED KNOWLEDGE, PERFORMANCE AND ABILITIES:
  • High School Diploma required

Performance Expectations
  • Maintains a patient-centered approach in all interactions.
  • Responds to concerns promptly and effectively.
  • Demonstrates a commitment to the organization's mission, vision, and values
  • Adheres to all regulatory, privacy, and safety requirements.

Abilities:
  • Excellent verbal and written communication skills.
  • Excellent customer service.
  • Strong interpersonal skills with the ability to interact effectively with
  • diverse populations.
  • Ability to handle sensitive situations with professionalism and discretion.
  • Must be able to SMILE.

Disclaimer:
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of functions, tasks, duties, responsibilities and requirements of employees so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Insight Hospital and Medical Center.
Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.
Insight is an equal opportunity employer and values workplace diversity!

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