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Patient Concierge Jobs (NOW HIRING)

Sight Partners

Patient Concierge

Seattle, WA · On-site

$22 - $24/hr

Northwest Eyes , is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical ...

Sight Partners

Patient Concierge

Seattle, WA · On-site

$22 - $24/hr

Northwest Eyes , is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical ...

CPP

Patient Concierge - Call Center

Costa Mesa, CA · On-site

$20 - $25/hr

The Patient Concierge is an important first-line of contact with our customers, setting the tone for how our Clinic services are experienced. They are the ones who will subsequently convert inquiries ...

RadNet

Provider Patient Concierge Rep

Phoenix, AZ · On-site

$20 - $25/hr

Provider Patient Concierge Representative Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross ...

RadNet

Provider Patient Concierge Rep

Newbury Park, CA · On-site

$23 - $27/hr

Provider Patient Concierge Representative Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross ...

Insight

Patient Concierge Coordinator

Chicago, IL · On-site

$17 - $22/hr

The Patient Concierge Coordinator serves as a welcoming and supportive resource for patients, families, and visitors throughout their healthcare experience here at Insight Hospital.This role is ...

Jefferson Dental Clinic

Patient Concierge

Carrollton, TX · On-site

$13 - $16/hr

Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and ...

Jefferson Dental Clinic

Patient Concierge

Carrollton, TX · On-site

$13 - $16/hr

Patient concierges greet patients; engage in open, educational communication to provide overview of visit and address questions or concerns; process patient paperwork and insurance verifications; and ...

Bensonhurst Dental

Patient Concierge

Brooklyn, NY · On-site

$60K - $95K/yr

We treat every patient like a VIP and are known for our skilled dentists, dental specialists, and accommodating and friendly staff. Are you ready for an exciting job? We are looking for an extremely ...

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Patient Concierge information

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How much do patient concierge jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for patient concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What qualifications do you need to be a patient concierge?

To be a patient concierge, candidates typically need a high school diploma or equivalent, excellent communication and customer service skills, and experience in healthcare or hospitality. Some roles may require knowledge of medical terminology or familiarity with electronic health records (EHR) systems.

What is a patient concierge?

Patient Concierges are healthcare professionals who assist patients throughout their medical experience, offering personalized support and guidance. They help with scheduling appointments, explaining procedures, answering questions, and addressing concerns to ensure a smooth and comfortable visit. Patient Concierges often act as liaisons between patients, families, and healthcare providers, aiming to enhance the overall patient experience and satisfaction. Their role is especially valuable in hospitals, clinics, and specialty care centers where navigating the healthcare system can be overwhelming.

How does a patient concierge typically collaborate with medical staff to enhance patient experience?

A Patient Concierge works closely with doctors, nurses, and administrative teams to ensure patients receive timely information, smooth coordination of appointments, and personalized support throughout their care journey. They often act as a bridge between patients and clinical staff, relaying patient concerns, clarifying instructions, and arranging accommodations as needed. This collaboration helps streamline communication, reduce stress for patients, and improve overall satisfaction with the healthcare facility.

Do patient concierges make good money?

Patient concierges typically earn a median annual salary ranging from $30,000 to $50,000, depending on experience, location, and employer. They often work in healthcare settings that value strong communication and organizational skills, with some positions offering additional benefits or bonuses.

What are the key skills and qualifications needed to thrive as a patient concierge, and why are they important?

To thrive as a Patient Concierge, you need excellent customer service skills, thorough knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, appointment scheduling software, and patient management platforms is important. Outstanding communication, empathy, and problem-solving abilities help build trust and ensure a positive patient experience. These skills are crucial for efficiently guiding patients, addressing their concerns, and supporting a welcoming healthcare environment.

What is the difference between Patient Concierge vs Medical Assistant?

AspectPatient ConciergeMedical Assistant
Required CredentialsHigh school diploma; customer service experiencePost-secondary education; certification often preferred
Work EnvironmentHospitals, clinics, outpatient centers focusing on patient experienceClinics, hospitals, medical offices performing clinical and administrative tasks
Employer & Industry UsageHealthcare facilities emphasizing patient satisfactionMedical practices and hospitals supporting clinical workflows
Common Search & Comparison IntentUnderstanding patient support rolesClinical support roles in healthcare

While both roles serve in healthcare settings, a Patient Concierge primarily focuses on enhancing patient experience and administrative support, whereas a Medical Assistant handles clinical tasks and patient care procedures. They work collaboratively but have distinct responsibilities and required credentials.

More about Patient Concierge jobs
What cities are hiring for Patient Concierge jobs? Cities with the most Patient Concierge job openings:
What are the most commonly searched types of Patient Concierge jobs? The most popular types of Patient Concierge jobs are:
What states have the most Patient Concierge jobs? States with the most job openings for Patient Concierge jobs include:
What job categories do people searching Patient Concierge jobs look for? The top searched job categories for Patient Concierge jobs are:
Patient Concierge jobs near you
Infographic showing various Patient Concierge job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 71% Full Time, 19% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Patient Concierge, Full-Time, Days

The University of Chicago Medicine

Orland Park, IL • On-site

$15.25 - $19.75/hr

Full-time

Posted 19 days ago

University Of Chicago Medicine rating

7.4

Company rating: 7.4 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

265th of 887 rated healthcare providers

Job description


Be a part of a world-class academic healthcare system at UChicago Medicine as a Patient Concierge with our Orland Park clinic. In this role, the Patient Concierge serves as an essential member of the new care team at UCMC's standalone facility at Orland Park.
The Patient Concierge will be responsible as a resource for ensuring patients access their care in a seamless and uncomplicated manner. The job role is dynamic and requires extensive walking and standing throughout the entire shift. The Patient Concierge will support various clinical activities and clinics to anticipate patients' needs by ensuring that exam rooms are cleaned, perform exam room check-out, patient check-in, and electronic record documentation, including scanning. The Patient Concierge will provide navigation support to patients, ensuring they are personally escorted throughout their experience. The position also evaluates data and service improvement opportunities acting as an information resource and a patient advocate.
Responsibilities:
  • Exhibits strong customer service, sophisticated communication and critical thinking skills in response to patient and care team inquires and requests.
  • Ability to work in a fast-paced environment and continually monitors appointment schedules throughout the day ensuring patients are accessing care at their scheduled appointment time.
  • Adheres to established standard work and utilizes identified communication tools to ensure a consistent and exceptional patient experience
  • Exceptional computer skills and ability to utilize multiple applications to support accurate and timely check-in at Kiosk or in-person, exam room check-out, scheduling, and revenue cycle activities related to insurance verification, pre-certification, authorization and collections as required.
  • Independently collects critical forms and information in preparation for each patient visit and performs EMR scanning prior to and after visit.
  • Participates in UCMC projects as assigned, including employee engagement, patient experience and process improvement projects from inception through planning and implementation.
  • Conducts performance improvement initiatives, such as participating in interdisciplinary improvement teams.
  • Ensures exam room is fully equipped and setup prior to patient rooming and rooms the patients in coordination with the care team.
  • Provides concierge-type support by assisting with patient transportation/escorts throughout the facility, coordinates interpreter services and serves as runner to support ancillary services.
  • Perform other duties as assigned.

Required Qualifications:
  • A completed High School diploma or equivalent from an accredited body is required.
  • Two to five years' experience in providing high level customer service in a community based outpatient setting, addressing and resolving complex issues is required.
  • Ability to communicate effectively in both oral and written form at or above High School level is required.

Preferred Qualifications:
  • Experience working in a community health setting is highly preferred.
  • A completed Associate's or Bachelor's degree is preferred.
  • General working knowledge of computer programs including the Microsoft Office Suite & a knowledge of EPIC is preferred.
  • Prior experience in a practice setting preferred including in-depth knowledge of appropriate insurance protocols
  • Ability to handle stress in a fast-paced environment is preferred.

Position Details:
  • Job Type/FTE: Full-Time (1.00 FTE)
  • Shift: Days, 8:30am-5:00pm with rotating Saturday and/or Sunday every 2-3 months
  • Work Location: Onsite
  • Unit/Department: Endocrinology Clinic
  • CBA Code: Non-Union

About Us
We've been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment... with patients and with each other. We're in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you'd like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we're doing work that really matters. Join us. Bring your passion.
UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities
UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.
As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.
Compensation & Benefits Overview
UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.
The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.
Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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