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Patient Concierge Jobs (NOW HIRING)

Dental Excellence of Delta

Patient Concierge

Delta, OH

$14.53 - $18/hr

Mission of the Patient Concierge The Patient Concierge reports to the Office Manager and plays a vital role in creating an exceptionally welcoming and comfortable patient experience. This position is ...

West Haven Healthcare

Patient Concierge

West Covina, CA

$19 - $21/hr

Patient Concierge ( Shift 3:00 pm to 11:00 pm ) The Patient Concierge is a dedicated support role designed to enhance resident satisfaction and timely response to call lights. The Patient Concierge ...

Dental Excellence Group

Patient Concierge

Delta, OH · On-site

$14.53 - $18/hr

Mission of the Patient Concierge The Patient Concierge reports to the Office Manager and plays a vital role in creating an exceptionally welcoming and comfortable patient experience. This position is ...

Dental Excellence Group

Patient Concierge

Delta, OH · On-site

$14.53 - $18/hr

Mission of the Patient Concierge The Patient Concierge reports to the Office Manager and plays a vital role in creating an exceptionally welcoming and comfortable patient experience. This position is ...

La Familia Medical Center

Patient Concierge

Santa Fe, NM

$15.25 - $19.75/hr

The patient concierge works collaboratively with providers, Medical Assistants, Pharmacy and Patient Service Representatives (PSR) to facilitate efficient clinic operations, enhance customer service ...

Spa Greystone

Patient Concierge

Birmingham, AL · On-site

$13.25 - $17.25/hr

As a Patient Concierge, you will be the first point of contact for patients, providing exceptional customer service and administrative support. Your responsibilities will include greeting and ...

Navista

Patient Concierge Coordinator

Fresno, CA · On-site

$15.50 - $19.75/hr

Patient Concierge What Patient Concierge contributes to Cardinal Health Practice Operations Management oversees the business and administrative operations of a medical practice. Patient Concierge ...

Sight Partners

Patient Concierge

Spokane Valley, WA · On-site

$19 - $25/hr

We are seeking a Patient Concierge to join our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven ...

Sight Partners

Patient Concierge

Spokane Valley, WA · On-site

$19 - $25/hr

We are seeking a Patient Concierge to join our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and proven ...

Sight Partners

Patient Concierge

Edmonds, WA · On-site

$18 - $22/hr

We are seeking a Patient Concierge who is passionate about patient experience and thrives in a collaborative, fast-paced healthcare environment. Our practice is home to a highly respected team of ...

McCulley Optix Gallery

Patient Concierge

West Fargo, ND · On-site

$15 - $19.50/hr

Do you naturally make people feel welcome the moment they walk through the door? We're hiring a Front Desk Patient Concierge to create a warm, polished, and effortless experience for every patient ...

Sight Partners

Patient Concierge

Seattle, WA · On-site

$22 - $24/hr

Northwest Eyes , is a progressive ophthalmic medical and surgical practice, we are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical ...

Sight Partners

Patient Concierge

Mount Vernon, WA · On-site

$19 - $21/hr

We are searching for a Patient Concierge to add to our team. Our Company is nationally recognized, with vast clinical experience in a wide variety of eye surgical services, advanced technology, and ...

Sight Partners

Patient Concierge

Edmonds, WA · On-site

$20 - $24/hr

We are seeking a Patient Concierge who is passionate about patient experience and thrives in a collaborative, fast-paced healthcare environment. Our practice is home to a highly respected team of ...

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How much do patient concierge jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for patient concierge in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a patient concierge?

Patient Concierges are healthcare professionals who assist patients throughout their medical experience, offering personalized support and guidance. They help with scheduling appointments, explaining procedures, answering questions, and addressing concerns to ensure a smooth and comfortable visit. Patient Concierges often act as liaisons between patients, families, and healthcare providers, aiming to enhance the overall patient experience and satisfaction. Their role is especially valuable in hospitals, clinics, and specialty care centers where navigating the healthcare system can be overwhelming.

How does a patient concierge typically collaborate with medical staff to enhance patient experience?

A Patient Concierge works closely with doctors, nurses, and administrative teams to ensure patients receive timely information, smooth coordination of appointments, and personalized support throughout their care journey. They often act as a bridge between patients and clinical staff, relaying patient concerns, clarifying instructions, and arranging accommodations as needed. This collaboration helps streamline communication, reduce stress for patients, and improve overall satisfaction with the healthcare facility.

What are the key skills and qualifications needed to thrive as a patient concierge, and why are they important?

To thrive as a Patient Concierge, you need excellent customer service skills, thorough knowledge of healthcare processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, appointment scheduling software, and patient management platforms is important. Outstanding communication, empathy, and problem-solving abilities help build trust and ensure a positive patient experience. These skills are crucial for efficiently guiding patients, addressing their concerns, and supporting a welcoming healthcare environment.

What is the difference between Patient Concierge vs Medical Assistant?

AspectPatient ConciergeMedical Assistant
Required CredentialsHigh school diploma; customer service experiencePost-secondary education; certification often preferred
Work EnvironmentHospitals, clinics, outpatient centers focusing on patient experienceClinics, hospitals, medical offices performing clinical and administrative tasks
Employer & Industry UsageHealthcare facilities emphasizing patient satisfactionMedical practices and hospitals supporting clinical workflows
Common Search & Comparison IntentUnderstanding patient support rolesClinical support roles in healthcare

While both roles serve in healthcare settings, a Patient Concierge primarily focuses on enhancing patient experience and administrative support, whereas a Medical Assistant handles clinical tasks and patient care procedures. They work collaboratively but have distinct responsibilities and required credentials.

What qualifications does a patient concierge need?

A patient concierge typically needs excellent communication and customer service skills, along with a high school diploma or equivalent. Some roles may require experience in healthcare, hospitality, or administrative work, and familiarity with electronic health records (EHR) systems can be beneficial.
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Patient Concierge jobs near you
Infographic showing various Patient Concierge job openings in the United States as of August 2026, with employment types broken down into 3% As Needed, 73% Full Time, 16% Part Time, and 8% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Patient Concierge

Delta, OH

Dental Excellence of Delta
See more jobs at Dental Excellence of Deltaexternal

$14.53 - $18/hr

Full-time

Re-posted 9 days ago

Job description

Description

Company Core Purpose, Core Values


Dental Excellence Group is a growing company that offers patient-focused, high-quality dentistry in the Northwest Ohio area. There are more than 100 employees, including doctors, hygienists, clinical assistants, and business and marketing support teams. The practice's purpose is to create a place where dental care is so friendly, comfortable, and convenient, it completely changes the way people think about dentistry. 


The practice has five core values; a teamwork focus, a patients first mentality, with the patients' comfort and care our #1 priority. We value kindness and compassion, both within our team and with our patients. We also have an unwavering standard of excellence, challenging all team members to meet their God given potential in attitude, skill, and service. Our final core value is making every minute count, driving performance and efficiency. 


Mission of the Patient Concierge


The Patient Concierge reports to the Office Manager and plays a vital role in creating an exceptionally welcoming and comfortable patient experience. This position is responsible for helping patients and parents feel at ease, building meaningful relationships, and setting the tone for a positive and productive appointment.


The Patient Concierge helps deliver a distinctively different dental experience by consistently representing the Dental Excellence brand through friendliness, professionalism, and outstanding service. Success in this role contributes to industry-leading patient satisfaction, strong Net Promoter Scores, and continued patient referrals.


Key Responsibilities


Patient Check-In & Reception

  • Create a warm and welcoming first impression by enthusiastically greeting patients and parents upon arrival and assisting with the check-in process.
  • Maintain accurate patient records by updating contact, insurance, and health information.
  • Answer incoming phone calls professionally and courteously.

Patient Experience Coordination

  • Go above and beyond to create a memorable patient experience through attentive, friendly, and accommodating service.
  • Take ownership of the patient experience by proactively assessing patient and parent needs and responding appropriately.
  • Collaborate with doctors, staff, and management to communicate patient needs, minimize wait times, and ensure a smooth visit experience.
  • Maintain clean, organized, and fully stocked reception areas and patient bathrooms.
  • Capture patient photos and enthusiastically support internal marketing initiatives and celebrations.

Administrative Support

  • Assist with general administrative and front-office duties as needed.

Key Competencies

  • Professional appearance, demeanor, and presentation
  • Strong interpersonal skills with the ability to build positive relationships with patients, parents, doctors, team members, and the community
  • Excellent verbal and written communication skills, including a professional phone presence
  • Commitment to delivering an exceptional customer experience
  • Positive attitude and solution-oriented mindset
  • Strong teamwork and collaboration skills
  • Friendly, approachable personality with the ability to connect naturally with children and families

Apply