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Patient Account Representative Ii Jobs (NOW HIRING)

Phenom People

$16.75 - $22/hr

Patient Account Representative 2 Become part of our team, and join our mission to make life healthier for everyone in our community. Our Patient Financial Services department has an outstanding ...

Phenom People

$16.75 - $22/hr

Patient Account Representative 2 Become part of our team, and join our mission to make life healthier for everyone in our community. Our Patient Financial Services department has an outstanding ...

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues. A Level II has the ability to ...

Covenant Health

PATIENT ACCOUNT REP II CORPORATE

Knoxville, TN · On-site

$17.25 - $22.75/hr

The Patient Account Representative (PAR) Level II position serves as a resource to PAR Level I staff by providing training and assistance in solving complex issues. A Level II has the ability to ...

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Patient Account Representative Ii information

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How much do patient account representative ii jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for patient account representative ii in the United States is $21.42, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $22.84 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Patient Account Representative II?

To thrive as a Patient Account Representative II, you need a solid understanding of medical billing, insurance processes, and account reconciliation, often supported by an associate degree or relevant experience. Familiarity with healthcare billing software, electronic health records (EHR), and patient accounting systems is typically required. Strong attention to detail, effective communication, and problem-solving abilities set top performers apart in this role. These skills ensure accurate billing, timely collections, and positive patient experiences, which are crucial for maintaining the financial health of healthcare organizations.

What are some common challenges faced by a Patient Account Representative II, and how can they be managed effectively?

Patient Account Representative II professionals often encounter challenges such as navigating complex billing systems, resolving discrepancies between insurance claims and payments, and addressing patient concerns regarding account balances. Success in this role relies on strong attention to detail, effective communication, and a proactive approach to problem-solving. Building strong relationships with both patients and insurance providers, as well as staying current with healthcare regulations, can help manage these challenges and ensure accurate, timely account resolution.

What is the difference between Patient Account Representative Ii vs Patient Billing Specialist?

AspectPatient Account Representative IiPatient Billing Specialist
CredentialsHigh school diploma; some roles may require certification in medical billingHigh school diploma; certification in medical billing often preferred
Work EnvironmentHealthcare facilities, hospitals, clinicsMedical offices, billing companies, healthcare providers
Employer & Industry UsageCommonly employed in hospitals and clinics for patient account managementUsed in billing departments for processing and managing patient invoices

Both roles involve handling patient financial information, but the Patient Account Representative Ii focuses more on managing patient accounts and resolving billing issues, while the Patient Billing Specialist primarily processes invoices and payments. They often work together within healthcare billing departments to ensure accurate and timely billing processes.

What is a Patient Account Representative II?

A Patient Account Representative II is a healthcare administrative professional responsible for managing patient billing, insurance claims, and account follow-ups. They serve as a liaison between patients, insurance companies, and healthcare providers to ensure accurate billing and timely payment of accounts. This role typically requires experience with medical billing, knowledge of healthcare regulations, and strong communication skills. Patient Account Representative II positions often involve more complex accounts or additional responsibilities compared to entry-level roles.
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Patient Account Representative Ii jobs near you
Infographic showing various Patient Account Representative Ii job openings in the United States as of August 2026, with employment types broken down into 4% As Needed, 71% Full Time, 18% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,549 per year, or $21.4 per hour.

Patient Account Representative 2

Phenom People

On-site, Remote

$16.75 - $22/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Patient Account Representative 2

Become part of our team, and join our mission to make life healthier for everyone in our community.

Our Patient Financial Services department has an outstanding opportunity for a full-time remote Patient Account Representative 2.

This full-time, work from home position will: Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms via paper or electronic means; Analyze financial information to determine patient ability to pay or qualification for financial assistance; Analyze credit balances in order to determine appropriate action. Positions are also responsible to: Prepare accounts receivable adjustments; Utilize available resources to obtain eligibility information; Update patient demographic and financial information; Communicate with Medical Centers' staff, patients and payers, as required to obtain or verify billing information or payment; Answer questions, resolve concerns and document specific actions taken on individual accounts in the Epic Hospital Billing and/or Professional Billing systems.

This position is responsible for considering the status of the entire patient account and for exercising judgment to determine appropriate course of action to bring account to resolution.

Responsibilities:

  • Edit and/or prepare UB, CMS 1500, ADA and other utilized billing forms according to regulatory or payer requirements, to ensure accurate and compliant billing of facility and professional fees.
  • Analyze and take action on unresolved accounts, including payer denials.
  • Analyze financial information provided by patients to determine their ability to make payments or qualify for financial assistance in accordance with the Medical Centers' Financial Assistance Policy. This may include setting up appropriate payment plans.
  • Analyze credit balance accounts to determine and take appropriate action.
  • Ability to meet deadlines and departmental quality and performance standards.
  • Prepare Accounts Receivable adjustments.
  • Utilize available resources to obtain eligibility information.
  • Update patient demographic, financial and payer information in applicable systems.
  • Communicate with Medical Centers' staff, patients and/or third party payers as required to obtain or verify billing information, payment, and answer questions or resolve concerns.
  • Review the status of the entire patient account and exercise judgment to determine appropriate course of action for resolution.
  • May skip trace return mail accounts.
  • May analyze bankrupt or deceased patient accounts.
  • May maintain spreadsheets and write original correspondence using Microsoft Excel and Word.
  • May evaluate patient accounts for accurate reimbursement based on payer contracts.

Desired:

  • Knowledge of UB, CMS 1500, ADA and other utilized billing forms and payer requirements.
  • Knowledge of Epic Hospital Billing and/or Professional Billing, and registration systems.

Requirement:

High School graduation or equivalent AND two years of experience in patient accounting, customer service, or a related office environment

OR

Equivalent education/experience.

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