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Patient Access Service Representative Jobs in Spring, TX

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Patient Access Service Representative information

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How much do patient access service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient access service representative in Spring, TX is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $18.85 per hour, depending on experience, location, and employer.

What is a patient access service representative?

A Patient Access Service Representative is a healthcare professional who assists patients with the administrative aspects of their medical visits. Their duties often include registering patients, verifying insurance, scheduling appointments, and collecting necessary documentation. They serve as the first point of contact for patients entering a healthcare facility and play a crucial role in ensuring smooth communication between patients and medical staff. Excellent customer service skills and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a patient access service representative, and why are they important?

To excel as a Patient Access Service Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent, with some employers preferring healthcare-related coursework or experience. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and a calm demeanor help you manage patient interactions and resolve issues efficiently. These skills ensure accurate patient registration, enhance the patient experience, and support smooth healthcare operations.

What are some common challenges faced by patient access service representatives and how can they be managed?

Patient Access Service Representatives often navigate challenges such as handling high patient volumes, managing sensitive information, and addressing diverse patient needs with empathy. Effective time management and strong communication skills are crucial in ensuring accurate registration, insurance verification, and appointment scheduling. Building familiarity with electronic health record (EHR) systems and staying updated on healthcare policies can also help representatives stay efficient and reduce errors. Many organizations offer training and peer support to help new team members adapt and excel in this fast-paced environment.

What is the difference between Patient Access Service Representative vs Medical Secretary?

AspectPatient Access Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; administrative or medical office training
Work EnvironmentHospitals, clinics, healthcare facilitiesMedical offices, hospitals, clinics
Primary ResponsibilitiesPatient check-in, insurance verification, schedulingScheduling, correspondence, record management

The Patient Access Service Representative primarily handles patient intake and insurance processes, while the Medical Secretary focuses on administrative support and documentation. Both roles are essential in healthcare settings and often overlap in customer service and administrative tasks, but they differ in specific duties and focus areas.

How do I become a patient access service representative?

To become a patient access service representative, candidates typically need a high school diploma or equivalent and strong communication and customer service skills. Some employers may prefer prior experience in healthcare or administrative roles, and training is often provided on the job. Certification is not required but can enhance job prospects.

Is it hard to be a patient access service representative?

Being a patient access service representative involves handling administrative tasks such as scheduling, verifying insurance, and assisting patients, which requires strong communication and organizational skills. The role can be fast-paced and may involve managing multiple priorities, but it generally does not require extensive prior experience or advanced certifications. Success in this position depends on attention to detail, customer service skills, and the ability to work under pressure.

What are the duties of a patient access service representative?

A patient access service representative is responsible for scheduling appointments, verifying patient insurance and personal information, collecting copayments, and ensuring accurate registration in the healthcare facility's system. They serve as the first point of contact for patients, requiring strong communication skills and familiarity with electronic health records and billing processes.

What are popular job titles related to Patient Access Service Representative jobs in Spring, TX?

For Patient Access Service Representative jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Patient Access Service Representative jobs in Spring, TX look for?

The top searched job categories for Patient Access Service Representative jobs in Spring, TX are:

What cities near Spring, TX are hiring for Patient Access Service Representative jobs?

Cities near Spring, TX with the most Patient Access Service Representative job openings:

Patient Access Service Representative jobs near you
Infographic showing various Patient Access Service Representative job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,255 per year, or $16.9 per hour.

Patient Service Representative

Pediatric Home Service

Houston, TX • On-site

$16.75 - $21.25/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 24 days ago

Pediatric Home Service rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team that's committed to putting children and families first.
  • Position: Patient Service Representative
  • Location: Houston, TX
  • Hours: Monday-Friday, 8am-5pm

THE POSITION:
We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and you'll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.
  • Creates and confirms delivery tickets for Durable Medical Equipment (DME
  • Creates IV Delivery Tickets (as applicable)
  • Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
  • Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
  • Maintains database of physician orders
  • Performs call-outs
  • Processes returned mail
  • Processes �to dos�
  • Obtains patient supply orders via telephone, fax or helpdesk
  • Obtains physician orders for products and services provided
  • Obtains and assists with new patient referrals via telephone and completes the DME intake
  • Updates patient account information on an ongoing basis, including patient change forms
  • Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Coordinates courier service with appropriate staff for deliveries as needed
  • Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
  • On-call duties/rotation may be required based on business need
  • Other duties as assigned

REQUIREMENTS:
  • High school diploma or 1�6 months of related experience and/or training, or an equivalent combination of education and experience.
  • Durable medical equipment (DME) intake/ admissions experience preferred
  • Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
  • Experience in Brightree EHR a plus!

BENEFITS
  • Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
  • 401(k) Matching to help secure your future
  • Tuition Reimbursement to support your educational and professional growth
  • Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
  • Health and Dental insurance
  • Short & Long Term Disability and Life Insurance

Interested candidates should apply online at http://www.phscareers.com .
We look forward to learning more about you & the skills you can bring to Pediatric Home Service!
Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123

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