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Patient Service Representative Jobs in Spring, TX

US Fertility, LLC

Patient Service Representative

Houston, TX

$16.75 - $21.25/hr

Opportunity Overview We have an immediate opening for a Patient Service Representative to join our team at Shady Grove Fertility in Houston, Texas at Texas Medical Center. * Schedule: Monday through ...

US Fertility

Patient Service Representative

Houston, TX · On-site

$16.75 - $21.25/hr

In this role, the Patient Services Representative will: * Greet patients and manage front office * Check patients in for appointments and sanitize rooms * Answer patient phone calls and route ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Spring, TX

Patient Service Representative information

See Spring, TX salary details

$11

$17

$23

How much do patient service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for patient service representative in Spring, TX is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.04 per hour, depending on experience, location, and employer.

What are some common challenges Patient Service Representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What are the key skills and qualifications needed to thrive as a Patient Service Representative, and why are they important?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

What are Patient Service Representatives?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.
What are popular job titles related to Patient Service Representative jobs in Spring, TX? For Patient Service Representative jobs in Spring, TX, the most frequently searched job titles are:
What job categories do people searching Patient Service Representative jobs in Spring, TX look for? The top searched job categories for Patient Service Representative jobs in Spring, TX are:
What cities near Spring, TX are hiring for Patient Service Representative jobs? Cities near Spring, TX with the most Patient Service Representative job openings:
Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Spring, TX as of July 2026, with employment types broken down into 3% As Needed, 73% Full Time, 17% Part Time, and 7% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $36,550 per year, or $17.6 per hour.
Patient Service Representative

Patient Service Representative

Pediatric Home Service

Houston, TX

$16.75 - $21.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Posted 13 days ago

Pediatric Home Service rating

7.3

Company rating: 7.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

At Pediatric Home Service, we help medically complex kids live their best lives, at home, with their families. As a national leader in pediatric home care, we offer a full range of services including infusion, clinical nutrition, respiratory therapy, PPEC, private duty nursing, and DME. Whether you're caring for patients or supporting behind the scenes, every role at PHS makes a difference. Join a mission-driven team thats committed to putting children and families first.

  • Position: Patient Service Representative
  • Location: Houston, TX
  • Hours: Monday-Friday, 8am-5pm

THE POSITION:

We are looking for a full-time Patient Service Representative to join our customer-focused, supportive team. Our Customer Service department is a fast-paced, high-energy environment and youll find yourself challenged and required to use critical thinking every day. You will also be surrounded by a close-knit and supportive group who has the same dedication to serving medically fragile children and their families.

  • Creates and confirms delivery tickets for Durable Medical Equipment (DME
  • Creates IV Delivery Tickets (as applicable)
  • Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters
  • Serves as the Patient Services Coordinator of the Day (COD) (as applicable)
  • Maintains database of physician orders
  • Performs call-outs
  • Processes returned mail
  • Processes to dos
  • Obtains patient supply orders via telephone, fax or helpdesk
  • Obtains physician orders for products and services provided
  • Obtains and assists with new patient referrals via telephone and completes the DME intake
  • Updates patient account information on an ongoing basis, including patient change forms
  • Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
  • Coordinates courier service with appropriate staff for deliveries as needed
  • Maintain compliance with HIPAA and PHS requirements regarding internal and external electronic medical record (EHR) access
  • On-call duties/rotation may be required based on business need
  • Other duties as assigned

REQUIREMENTS:

  • High school diploma or 16 months of related experience and/or training, or an equivalent combination of education and experience.
  • Durable medical equipment (DME) intake/ admissions experience preferred
  • Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills. A high level of initiative combined with a customer service mentality is also required.
  • Experience in Brightree EHR a plus!

BENEFITS

  • Generous Paid Time Off (PTO) for full time employees to ensure a healthy work-life balance
  • 401(k) Matching to help secure your future
  • Tuition Reimbursement to support your educational and professional growth
  • Professional Development & Learning Opportunities to expand your skills and knowledge in pediatric care
  • Health and Dental insurance
  • Short & Long Term Disability and Life Insurance

Interested candidates should apply online at http://www.phscareers.com.

We look forward to learning more about you & the skills you can bring to Pediatric Home Service!

Pediatric Home Service is an equal opportunity employer; we are committed to affirmative action and equal employment opportunities for all regardless of protected veteran status, race, color, creed, religion, national origin, sex, sexual orientation or identity, disability, age, marital status, familial status, membership or activity in a local human rights commission, or status with regard to public assistance. #DME123

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