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Patient Service Representative Jobs in Spring, TX

Tenet Health

Patient Service Representative

Katy, TX · On-site

$16 - $20.50/hr

Charge entry and patient balance processing. * Distributes information to patients regarding office policies, procedures, information about the practice, etc. * Explain and enroll patients in the ...

Tenet Health

Patient Service Representative

Katy, TX · On-site

$16 - $20.50/hr

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a ...

Tenet Health

Patient Service Representative

Katy, TX

$16 - $20.50/hr

Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a ...

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All JobsPatient Service Representative JobsPatient Service Representative Jobs in Spring, TX

Patient Service Representative information

See Spring, TX salary details

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How much do patient service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for patient service representative in Spring, TX is $17.57, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.04 per hour, depending on experience, location, and employer.

What is a patient service representative?

Patient Service Representatives are healthcare professionals who serve as the first point of contact for patients in medical facilities. They handle administrative tasks such as scheduling appointments, verifying insurance, collecting patient information, and addressing inquiries. Their role is essential for ensuring efficient communication between patients and healthcare providers, as well as maintaining accurate records. They must possess strong customer service and organizational skills to provide a positive experience for patients.

What are the key skills and qualifications needed to thrive as a patient service representative?

To thrive as a Patient Service Representative, you need strong customer service skills, attention to detail, and familiarity with healthcare processes, often supported by a high school diploma or equivalent. Experience with electronic health record (EHR) systems, medical scheduling software, and insurance verification tools is typically required. Excellent communication, problem-solving abilities, and professionalism are standout soft skills in this position. These competencies ensure efficient patient flow, accurate information management, and a positive experience for both patients and healthcare staff.

What are some common challenges patient service representatives face when managing high patient volumes, and how can they effectively handle them?

Patient Service Representatives often encounter periods of high patient volume, especially during peak hours or flu season. Managing multiple phone calls, appointments, and walk-in patients simultaneously can be challenging. Effective organizational skills, prioritizing urgent requests, and maintaining clear, empathetic communication are key to handling these situations. Utilizing electronic health record systems and collaborating closely with clinical staff can also help streamline workflow and ensure patients are assisted efficiently.

What is the difference between Patient Service Representative vs Medical Secretary?

AspectPatient Service RepresentativeMedical Secretary
CredentialsHigh school diploma; some roles may require certificationHigh school diploma; medical office certification optional
Work EnvironmentFront desk in clinics, hospitals, healthcare officesMedical offices, hospitals, administrative departments
Employer & IndustryHealthcare providers, clinics, hospitalsMedical practices, hospitals, healthcare organizations
Primary ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, correspondence, record management

Both roles involve administrative tasks in healthcare settings, but Patient Service Representatives focus more on patient interaction and front desk duties, while Medical Secretaries handle administrative and clerical tasks behind the scenes. Understanding these differences helps job seekers find the right fit in healthcare administration.

How do you become a patient service representative?

To become a patient service representative, candidates typically need a high school diploma or equivalent and strong communication and organizational skills. Some employers prefer candidates with previous experience in customer service or healthcare, and on-the-job training is often provided. Certification is not usually required but can enhance job prospects.

Is it hard to be a patient service representative?

Being a patient service representative involves handling administrative tasks, communicating with patients, and managing scheduling, which can be demanding but manageable with good organizational and communication skills. The role often requires attention to detail, multitasking, and familiarity with medical office software, but it generally does not require advanced technical training.

What are popular job titles related to Patient Service Representative jobs in Spring, TX?

For Patient Service Representative jobs in Spring, TX, the most frequently searched job titles are:

What job categories do people searching Patient Service Representative jobs in Spring, TX look for?

The top searched job categories for Patient Service Representative jobs in Spring, TX are:

What cities near Spring, TX are hiring for Patient Service Representative jobs?

Cities near Spring, TX with the most Patient Service Representative job openings:

Patient Service Representative jobs near you
Infographic showing various Patient Service Representative job openings in Spring, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $36,550 per year, or $17.6 per hour.

Patient Service Representative

Tenet Health

Katy, TX • On-site

$16 - $20.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Greet patients, answer office phones, schedule, confirm, and reschedule appointments.

  • Check in patients, collect and verify patient demographics and insurance information, and assist with check-out, referral processing, and scheduling.

  • Collect co-pays, post charges, and process patient balances.

Tenet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 357 frontline employees who took The Breakroom Quiz

670th of 898 rated healthcare providers

Job description


A non-exempt medical office position responsible for front office processes in the physician practice.
Responsibilities
  • Adheres to and supports the mission, purpose, philosophy, objectives, policies, and procedures of Tenet Physician Resources.

  • Adheres to the Tenet HIPAA Compliance Plan and the Privacy Standards Confidentiality Agreement.

  • Demonstrates support for the Tenet Corporate Compliance Program by being knowledgeable of compliance responsibilities as expressed in the Code of Conduct; adhering to federal and state laws, rules, regulations, and corporate policies and procedures policies that affect his/her specific job functions/responsibilities; and reporting compliance issues/concerns in a timely and appropriate manner.

  • Greeting patients entering the physician practice. Answering office phones, making appointments, confirming appointments and rescheduling when necessary.

  • Checks in patients and collects accurate patient demographics, enters data into electronic system and verifies insurance.

  • Assists in checking out patients and assists them with referral processing and scheduling process

  • Collects co-pays and posts charges.

  • Charge entry and patient balance processing.

  • Distributes information to patients regarding office policies, procedures, information about the practice, etc.

  • Explain and enroll patients in the patient portal.

Qualifications
Education
Required: High school diploma or equivalent
Preferred: Associate degree
Experience
Preferred: 6 months in healthcare setting
Certifications
Required: AHA BLS
#LI-RF1
About Us
Fuel your passion for patient-centered care and elevate your medical career in our thriving physician office. Join our collaborative team, where every day brings new opportunities to make a meaningful impact on the well-being of our community.
At Tenet Physician Resources, we understand that our greatest asset is our dedicated team of professionals. That's why we offer more than a job - we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:
  • Medical, dental, vision, and life insurance
  • 401(k) retirement savings plan with employer match
  • Generous paid time off
  • Career development and continuing education opportunities
  • Health savings accounts, healthcare & dependent flexible spending accounts
  • Employee Assistance program, Employee discount program
  • Voluntary benefits include pet insurance, legal insurance, accident and critical illness insurance, long term care, elder & childcare, auto & home insurance

Note: Eligibility for benefits may vary by location and is determined by employment status
About the Team
Orthopedic Group and Sports Medicine practices within BHS Physician Network in Houston are led by board-certified orthopedic surgeons who have been serving the Houston area community collectively since 1975. Our multidisciplinary team ensures a comprehensive approach, beginning at diagnosis through recovery and rehabilitation. With offices located conveniently across the greater Houston area, we provide complete, multidisciplinary care that is always individualized, and patient-centered.

What Tenet Healthcare employees say

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