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Patient Access Manager Jobs in Raleigh, NC (NOW HIRING)

VPNE

Patient Transport Supervisor

Durham, NC · On-site

Position Summary A Supervisors role is to facilitate an impressive operation with enthusiastic team members by providing exceptional service. This includes making a lasting impression on every guest ...

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Patient Access Manager information

See Raleigh, NC salary details

$15

$36

$93

How much do patient access manager jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for patient access manager in Raleigh, NC is $36.56, according to ZipRecruiter salary data. Most workers in this role earn between $23.61 and $36.20 per hour, depending on experience, location, and employer.

What Does a Patient Access Manager Do?

As a patient access manager, you work in a hospital, overseeing the admissions and registration department. In this role, your job duties include training new staff members, enforcing health care policies, managing patient scheduling, and addressing patient concerns. You are accountable for the accuracy of all data collected in the admissions process. In the health care industry, there are many government regulations. You must make sure that all admissions processes comply before allowing access to health care services. To become a patient access manager, you may need a bachelor’s degree in healthcare administration. However, you can find work without a degree. You also need 5 years of health care experience.

What are the key skills and qualifications needed to thrive as a Patient Access Manager, and why are they important?

To thrive as a Patient Access Manager, you need expertise in healthcare administration, revenue cycle management, and a bachelor's degree in health administration or a related field. Familiarity with hospital information systems (HIS), electronic health records (EHRs), and insurance verification platforms is essential, with certifications like CHAM (Certified Healthcare Access Manager) being advantageous. Exceptional leadership, problem-solving, and customer service skills help manage teams and ensure a positive patient experience. These skills are crucial for optimizing patient intake processes, ensuring regulatory compliance, and enhancing overall operational efficiency in healthcare settings.

What is the difference between Patient Access Manager vs Patient Registration Coordinator?

AspectPatient Access ManagerPatient Registration Coordinator
CredentialsHigh school diploma or equivalent; some roles may prefer healthcare certificationsHigh school diploma or equivalent; healthcare experience beneficial
Work EnvironmentSupervisory role overseeing registration staff in hospitals or clinicsFrontline role interacting directly with patients during registration
ResponsibilitiesManaging patient access processes, staff supervision, ensuring complianceRegistering patients, collecting data, verifying insurance

The Patient Access Manager oversees the patient registration process, supervising staff and ensuring compliance, while the Patient Registration Coordinator handles the direct registration of patients. Both roles require similar credentials but differ in scope and responsibilities within healthcare facilities.

What are some common challenges faced by Patient Access Managers, and how can they effectively address them?

Patient Access Managers often encounter challenges such as managing high patient volumes, ensuring accurate insurance verification, and maintaining compliance with healthcare regulations. Effective communication, strong organizational skills, and leveraging technology solutions can help address these issues. Building a well-trained team and fostering collaboration with clinical and administrative departments are also key to successfully navigating these challenges and ensuring a positive patient experience.

What does a Patient Access Manager do?

A Patient Access Manager oversees the administrative processes that allow patients to enter a healthcare facility, such as scheduling, registration, insurance verification, and admissions. They ensure that these processes run smoothly and efficiently, so patients have a positive experience from the moment they arrive. Patient Access Managers also supervise staff, manage patient flow, and ensure compliance with healthcare regulations and privacy laws. Their role is critical to both the operational success of the healthcare facility and the satisfaction of its patients.
More about Patient Access Manager jobs
What are the most commonly searched types of Patient Access jobs in Raleigh, NC? The most popular types of Patient Access jobs in Raleigh, NC are:
What are popular job titles related to Patient Access Manager jobs in Raleigh, NC? For Patient Access Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Patient Access Manager jobs in Raleigh, NC look for? The top searched job categories for Patient Access Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Patient Access Manager jobs? Cities near Raleigh, NC with the most Patient Access Manager job openings:
Patient Access Manager jobs near you
Service Access Manager - PT OT (Douglas St and Central)

Service Access Manager - PT OT (Douglas St and Central)

Duke University

Durham, NC • On-site

Part-time

Posted 20 days ago

Duke University rating

6.7

Company rating: 6.7 out of 10

Based on 55 frontline employees who took The Breakroom Quiz

436th of 555 rated colleges and universities

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
Patient Revenue Management Organization
Pursue your passion for caring with the Patient Revenue Management Organization, which is the fully integrated, centralized revenue cycle organization that supports the entire health system in streamlining the revenue cycle. This includes scheduling, registration, coding, billing, and other essential revenue functions for Duke Health.
Duke University Health System - Patient Revenue Management Office (PRMO) seeks to hire a Service Access Manager who will embrace our mission of Advancing Health Together.
General Description of the Job Class
Manage service access activities and staff to achieve continuous and optimal patient care.
Duties and Responsibilities of this Level
  • Supervise and coordinate activities of a clinic/department to include establishing and maintaining systems for patient flow through the clinic/department and the utilization of clinic and ancillary facilities and manpower.
  • Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department.
  • Actively participate on committees to achieve desired outcomes and ensure follow-up on action plans (operating processes, policies and procedures, utilization of space, increase revenue, supply utilization, personnel, etc).
  • Serve as a representative for the clinic/department to both internal and external groups.
  • Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel.
  • Communicate and model the values of DUHS through orientation, development, mentoring, performance counseling and evaluation of staff. Plan and implement strategies to promote effective recruitment, retention and development of diverse work teams.
  • Directly responsible for all personnel actions including, but not limited to, hiring, performance appraisals, promotions, vacation schedules, and maintaining payroll records and time reports.
  • Coordinate diagnostic and treatment activities of the clinic/department with services of other departments to ensure effective patient care and efficient service.
  • Greet and provide assistance to visitors and patients. Explains policies and procedures, and resolves problems.
  • Maintain liaison with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment.
  • Develop policies and procedures to improve patient care and utilization of clinic/department resources.
  • Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services.
  • Collect and analyze data for the preparation of composite reports and special projects.
  • Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance.
  • Independently execute appropriate action plans based on findings.
  • Enforces regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
  • Directly involved in the preparation of department budget. Make budgetary recommendations and projections. Monitor, verify and reconcile expenditures of budgeted funds, compiling information reflecting expenditures, and develop cost-comparisons. Identify cost savings within the operation.
  • Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees. Generally reports to a Health Center Administrator/department head with responsibility for multiple sites.
  • Perform other related duties incidental to the work described herein.

Required Qualifications at this Level
Education:
High school diploma required.
A Bachelor's degree in a related field is strongly preferred.
Experience:
Requires six years of experience of a progressive nature in a healthcare setting to become knowledgeable of the complex activities associated with healthcare services.
An Associate's degree may substitute for two years of experience.
A Bachelor's degree may substitute for four years of experience.
Degrees, Licensure, and/or Certification:
N/A
Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills
  • Data entry experience
  • Skilled in working with spreadsheets, databases and power point presentations
  • Medical terminology knowledge
  • Ability to organize and prioritize
  • Strong customer service background and experience
  • Ability create and apply specific departmental policies, rules and regulations relating to verifying patient information, collecting payments and maintaining records and forms
  • Knowledge and ability to apply situational leadership skills
  • Ability to effectively lead teams and establish and maintain effective relationships with other personnel
  • Knowledge of general accounting principles

Distinguishing Characteristics of this Level
N/A
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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About Duke University

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Duke is regarded as one of America's leading research universities. Located in Durham, North Carolina, Duke is positioned in the heart of the Research Triangle, which is ranked annually as one of the best places in the country to work and live. Duke has more than 15,000 students who study and conduct research in its 10 undergraduate, graduate, and professional schools. With about 40,000 employees, Duke is the third largest private employer in North Carolina, and it now has international programs in more than 150 countries.

Industry

Colleges, universities, and professional schools and hospitals

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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