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How much do patient access center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for patient access center in the United States is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.15 per hour, depending on experience, location, and employer.

What is a patient access center?

A Patient Access Center is a centralized hub within a healthcare organization that manages patient inquiries, appointment scheduling, registration, insurance verification, and other administrative tasks. Staff in the Patient Access Center serve as the first point of contact for patients, helping to ensure a smooth and efficient entry into the healthcare system. Their goal is to improve patient experience by streamlining communication and coordinating care processes, often utilizing technology and customer service best practices.

What are the key skills and qualifications needed to thrive as a patient access center representative?

To thrive as a Patient Access Center representative, you need strong customer service skills, knowledge of healthcare processes, and often at least a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification tools is typically required. Outstanding communication, attention to detail, and problem-solving abilities help you excel in assisting patients and coordinating care. These competencies are crucial for ensuring accurate patient information, efficient appointment scheduling, and a positive patient experience.

What are some common challenges faced by patient access center representatives, and how can they be addressed?

Patient Access Center representatives often encounter challenges such as managing high call volumes, coordinating complex appointment schedules, and addressing diverse patient needs. Staying organized, utilizing scheduling software efficiently, and maintaining clear communication with both patients and clinical staff can help address these issues. Continuous training and teamwork are also essential, as they foster a supportive environment that enables representatives to deliver excellent patient service even during busy periods.

What is the difference between Patient Access Center vs Patient Registration Specialist?

AspectPatient Access CenterPatient Registration Specialist
CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; customer service skills
Work EnvironmentHealthcare facilities, hospitals, clinicsHealthcare facilities, hospitals, clinics
Job FocusOverseeing patient access, scheduling, insurance verificationCollecting patient information, registering patients at check-in

The Patient Access Center role involves managing patient access processes, including scheduling and insurance verification, often overseeing a team. The Patient Registration Specialist primarily focuses on collecting patient information during check-in. While both roles require similar credentials and work environments, the Patient Access Center has a broader scope related to access management, whereas the Registration Specialist concentrates on data collection at the point of service.

What does a patient access center employee do?

A patient access center employee is responsible for scheduling patient appointments, verifying insurance information, collecting patient data, and assisting with registration processes. They serve as the first point of contact for patients and often use electronic health record (EHR) systems to manage patient information efficiently.
More about Patient Access Center jobs

What cities are hiring for Patient Access Center jobs?

Cities with the most Patient Access Center job openings:

What states have the most Patient Access Center jobs?

States with the most job openings for Patient Access Center jobs include:

What job categories do people searching Patient Access Center jobs look for?

The top searched job categories for Patient Access Center jobs are:

Patient Access Center jobs near you
Infographic showing various Patient Access Center job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 65% Full Time, 27% Part Time, and 7% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $39,617 per year, or $19 per hour.

Patient Access Representative_Patient Access Center

SPINX Company

Tacoma, WA • On-site

$20.76 - $26.47/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Spinx rating

5.3

Company rating: 5.3 out of 10

Based on 32 frontline employees who took The Breakroom Quiz

25th of 47 rated convenience stores

Job description

Working at Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky is more than a job. It provides the opportunity to contribute to our powerful mission and perform meaningful work.
In healthcare services, this means a commitment to providing the absolute best in patient care and education. Our exceptional health center staff drives our mission forward by upholding our acclaimed customer service & confidentiality standards, and working to create a safe, judgement-free space for anyone seeking Planned Parenthood services.
About our Patient Access Center Representative position
Patient Access Center Representative (PACR) is a key role that serves as the first point of contact for PPGNHAIK patients and provides exceptional customer service by providing information, scheduling appointments, and directing calls as appropriate. PPGNHAIK Patient Access Center is a complex, fast-paced and high call volume environment that requires strong multi-tasking, communication and customer service skills. Our Patient Access Representatives will hand calls from different states and time zones.
What will you be doing!
Utilizing outstanding customer services skills, answering incoming calls and evaluating patient requests; scheduling appointments; directing calls and providing information with a high degree of accuracy and professionalism.
Key Responsibilities:

  • Following the affiliate customer service standards to provide exceptional customer service to Patient Access Center customers and to support and exemplify the Planned Parenthood brand.
  • Meeting metric standards for appointment conversion, call and data quality standards and supports new processes introduced to the Patient Access Center.
  • Answering incoming calls and appropriate screens and directs patient calls accordingly.
  • Correctly assesses the type of appointment needed and schedules at an appropriate health center. Schedules, reschedules and cancels patient appointments. Converts calls to appointments whenever possible.
  • Evaluating and initiating triage for patients requiring immediate or same day medical assistance. Following the affiliate urgent care guidelines and appropriately utilizes the nurse triage system, including providing a description.
  • Making appropriate referrals to follow-up clinicians for prescription refills and other clinical issues according to Patient Access Center procedures.
  • Obtains and/or verifies patient information including location and accurately enters patient data into the practice management system. Updates demographics according to protocol and maintains data integrity for organization.
  • Collects and confirms patient insurance information and forwards appropriate information to Patient Financial Services for pre-verification purposes.
  • Provides patients with the appropriate fee estimate. Explain the appropriate state funding source as appropriate.
  • Providing patients with appropriate pre-appointment instructions based on appointment type.
  • Appropriately escalates calls to Patient Access Center Supervisor and Manager.
  • Providing referrals as appropriate and maintains knowledge of referral sources.
  • Actively and positively participates in Patient Access Center staff meetings and training sessions.
  • Proactively and independently assists teammates when needed with process/procedural information, call handling techniques, customer service standards, NextGen data entry and all other quality and compliance matters.
Minimum Qualifications:
High school diploma or equivalent.
Two years of customer services experience.
Preferred Qualifications:
1-2 years in a high-volume call center.
Proficiency in Microsoft Office Suite and other software applications. Experience with electronics health records.
Salary Range:
$20.76 - $26.47hourly
Position Type:
Full-time
Benefits Eligibility:
This position is eligible for PPGNHAIK benefits. As part of our total compensation, we provide a comprehensive benefits plan including medical, dental and vision plans, retirement, paid time off, short and long-term disability and life insurance. For additional information about our benefits program, please send an email to hre.contacts@ppgnhaik.org.
Other Information:
All new hires are strongly recommended to have the COVID-19 vaccination, including boosters. All new hires hired between September and April must present proof of receiving a current flu shot.
What we expect from you.
  • That you adhere to our code of conduct, policies, procedures, and protocols.
  • That you always demonstrate a high degree of professionalism.
  • That you always support and model our customer service standards.
  • That you value continuous learning and seek ongoing training and development.

Our commitment to diversity:
At PPGNHAIK, we've outlined our priorities and goals as we continue to cultivate and promote a diverse, equitable, & inclusive culture that champions dignity, care, and respect, and where employees feel welcomed and motivated to do their best. These priorities reflect our promise to support programs and initiatives that promote continuous learning and organizational development and discussions on DEI topics; provide internal developmental opportunities; and assess what more we can do to nurture a supportive and equitable work environment.
Equal Employment Opportunity
PPGNHAIK is an Equal Opportunity Employer. Equal Opportunity will be provided to all employees and applicants for employment on the basis of their ability and competence without unlawful discrimination on the basis of their race, color, ethnicity, national origin, gender, gender identity, gender expression, sexual orientation, religion, protected veteran status, marital status, age, disability, or any other status protected by applicable state or federal law.

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