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Part Time Chat Support Jobs (NOW HIRING)

Odessa College

Student Support Specialist

Odessa, TX · On-site

... Part Time Department Enrollment Services General Summary The Wrangler Express/Call Center will ... Provide first-class customer service to all customers by phone, email, chat and in person, etc.

SmarterDx

Client Support Analyst I (Part Time)

$34.62/hr

Role SmarterDx is seeking a part-time Client Support Analyst ( no more than 25 hours a week, 8AM ... chat * Build and maintain strong relationships with end users, demonstrating empathy and ...

SmarterDx

Client Support Analyst I (Part Time)

Role SmarterDx is seeking a part-time Client Support Analyst ( no more than 25 hours a week, 8AM ... chat * Build and maintain strong relationships with end users, demonstrating empathy and ...

Easterseals NH

Youth Support Specialist

Chester, NH · On-site

$20 - $23/hr

Hours: Part time 25 hours a week; Monday-Friday 8a-1p or 10a-3p What's in it for you? We offer a ... Schedule time to chat with our Talent Acquisition Specialist, Katelyn: Difficulty submitting your ...

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How much do part time chat support jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for part time chat support in the United States is $19.57, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.15 per hour, depending on experience, location, and employer.

What is part time chat support?

Part time chat support jobs involve assisting customers via online chat platforms, typically for businesses that provide products or services. Employees handle customer inquiries, resolve issues, and provide information, all through text-based conversations. These roles are often remote or office-based and usually require good communication skills, basic computer literacy, and the ability to multitask. Part time positions offer flexible hours, making them suitable for students, parents, or those seeking supplemental income.

What are the key skills and qualifications needed to thrive as a part time chat support representative?

To thrive as a Part Time Chat Support representative, you need strong written communication skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with live chat platforms, ticketing systems, and CRM software is often required. Patience, problem-solving abilities, and a customer-focused attitude help you excel in addressing customer concerns efficiently. These skills ensure accurate, timely, and positive interactions that are essential for maintaining customer satisfaction and loyalty.

What are some common challenges faced by part time chat support agents, and how can they be managed?

Part-time chat support agents often face challenges like managing multiple conversations simultaneously and adapting to varying customer inquiries. Time management and multitasking skills are essential, as agents may need to resolve issues quickly while maintaining quality service. Regular training and clear communication with supervisors can help address knowledge gaps, and most teams provide detailed resources and escalation paths for complex queries. Collaboration with full-time colleagues and team leads is also encouraged to ensure a seamless customer experience.

What is the difference between Part Time Chat Support vs Part Time Customer Service Representative?

AspectPart Time Chat SupportPart Time Customer Service Representative
CredentialsBasic communication skills, sometimes technical knowledgeBasic communication skills, sometimes technical knowledge
Work EnvironmentOnline, remote chat platformsOnline or in-office, phone and email support
Industry UsageCustomer support, tech companies, e-commerceRetail, telecom, banking, and various service sectors
Search & Comparison IntentFocus on online chat roles, flexible hoursBroader customer service roles, multi-channel support

Part Time Chat Support and Part Time Customer Service Representative roles share similar skills and work environments but differ mainly in communication channels. Chat support is primarily online via live chat, while customer service reps may handle calls and emails. Both roles are common in customer-focused industries, with chat support often appealing for its flexibility and remote nature.

How do you become a part time chat support agent?

To become a part-time chat support agent, candidates typically need good communication skills, basic computer literacy, and the ability to handle customer inquiries via live chat platforms. Many employers require a high school diploma or equivalent and may prefer prior customer service experience or familiarity with specific chat tools. Applying through online job boards or company websites and demonstrating strong written communication skills are common steps in the process.

Is online chat support a real job?

Online chat support is a legitimate job where agents assist customers through live chat platforms. It often requires good communication skills, familiarity with chat tools, and the ability to handle multiple conversations simultaneously.
More about Part Time Chat Support jobs

What cities are hiring for Part Time Chat Support jobs?

Cities with the most Part Time Chat Support job openings:

What are the most commonly searched types of Chat Support jobs?

The most popular types of Chat Support jobs are:

What states have the most Part Time Chat Support jobs?

States with the most job openings for Part Time Chat Support jobs include:

What job categories do people searching Part Time Chat Support jobs look for?

The top searched job categories for Part Time Chat Support jobs are:

Part Time Chat Support jobs near you
Infographic showing various Part Time Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 2% Hybrid, and 10% Remote job distribution, with an average salary of $40,699 per year, or $19.6 per hour.

Customer Service Technician (Part Time)

City of Durham, NC

Durham, NC • On-site

$17.24 - $20.96/hr

Part-time

Posted 26 days ago

Job description

Salary: $17.24 - $20.96 Hourly
Location : 101 City Hall Plaza, Durham, NC
Job Type: PT w/o benefits (Less than 20 hours per wk)
Job Number: 26-06050
Department: City Manager
Opening Date: 08/04/2026
Closing Date: 9/1/2026 12:00 AM Eastern
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $18.10 hr. This is a Non-Benefited position
Hours: Mon- Thu 9am - 2 pm not to exceed 20 hours per week
All candidates are asked to please include a resume that you can attach in the application.
Our highly motivated, service-oriented Durham One-Call staff provides excellent customer service to our residents. Our group works in a dynamic, fast-paced environment in which staff regularly engage with the public to ensure our community is well-served. We foster a culture of service and encourage professional development and growth for staff. If challenging, meaningful work excites you, join our team in Durham!
This position is devoted to providing seamless enterprise-wide customer service, and complaint resolution including coordination, tracking and follow up. Perform standardized work following prescribed procedures and instructions. There is an established and specified routine to be followed and decision-making is limited with minimal consequence on overall operations.
Responsible for providing customer assistance by responding to routine questions or referring more complex questions to senior staff; preparing daily reports; entering data; creating customer service requests; responding to phone calls, on-line and face-to-face requests; processing service/work order requests and monitoring for completion; maintaining files; and escalating more complex issues to senior level staff, as assigned.
Duties/Responsibilities
  • Primary non-verbal communications duties: Respond promptly to customer questions and concerns across platforms like email, live chat, text, and social media. Address multiple conversations simultaneously, which is common in chat support. Troubleshoot and resolve issues related to products, services, or accounts using strong written communication skills.
  • Customer service: Provides customer service to the public and other internal and external parties; responds to routine questions in person, via phone or online; creates customer service requests and accounts; researches and provides standard information; routes callers and directs visitors to appropriate personnel, departments, or agencies; and escalates more complex issues to senior-level staff.
  • Maintain accurate customer records: Document all customer interactions and solutions provided within a Customer Relationship Management (CRM) system or company database. Utilize records to research issues, provide informed assistance, and ensure proper follow-up. Prepares, maintains, and/or processes routine reports, records, files, applications, work orders, and other documents and correspondence; enters and updates data; reviews, proofs and corrects information for accuracy and completeness.
  • Provide proactive support and feedback: Analyze inquiries to identify and escalate complex issues to a higher level of support when necessary. Contribute to internal knowledge bases, such as company FAQ pages, based on common customer questions. Gather customer feedback to provide insights for improving products, services, or internal processes.
  • Secondary phone communications duties: Answer incoming calls with the same goal of providing accurate information and resolving problems. Shift communication styles to include verbal skills, focusing on a professional and empathetic tone. Keep accurate records of phone conversations within the same system used for digital communications.
  • Processes service/work order requests, and monitors work orders for completion.
  • May provide bilingual support services to assist the public and/or other internal and external parties.

Minimum Qualifications & Experience
  • High School Diploma or GED,
  • Two years of related customer service experience

Additional Preferred Skills
  • One or more years of non-verbal customer service transactions experience
  • Previous experience handling a high volume of calls/interactions
  • Proficiency in MS Office applications (such as Word, Outlook, Excel, Teams etc.)

01
Where did you first hear about this opportunity?
  • City of Durham Website
  • Walk in
  • Job fair
  • Employee referral
  • Professional organization ***Please list the organization in "other" box below***
  • Internet posting ***Please list the specific web site in the "other" box below***
  • Craig's List
  • Facebook
  • LinkedIn
  • GlassDoor
  • governmentjobs.com
  • Monster.com
  • Indeed.com
  • Employment Security Commission
  • Magazine/Newspaper
  • Other

02
If you listed "other" above please give specific web site, organization, or publication.
03
Are you able to work fulltime in the office?
  • Yes
  • No

04
Please select your highest level of COMPLETED education.
  • Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
  • High School Diploma or Equivalent (GED, HiSET, TASC)
  • Associates Degree
  • Bachelor's Degree
  • Master's Degree
  • PhD or Juris Doctorate

05
How many years of telephone and face-to-face customer service experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 2 years related experience
  • 2 years but less than 6 years related experience
  • 6 or more years related experience

06
How many years of experience do you have in a high volume call/contact center environment?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 3 years related experience
  • 3 years but less than 5 years related experience
  • 5 or more years related experience

07
What volume of daily customer interactions/calls have you previously had experience handling?
  • No experience handling customer calls/interactions
  • Less than 10 calls/interactions per day
  • Between 10 and 40 calls/interactions per day
  • Between 40 and 70 calls/interactions per day
  • Between 70 and 100 calls/interactions per day
  • More than 100 calls/interactions per day

08
How many years of non-verbal customer service transactions experience do you have?
  • No related experience
  • Less than 1 year of related experience
  • 1 year but less than 3 years related experience
  • 3 years but less than 5 years related experience
  • 5 or more years related experience

09
Do you have any experience logging customer service requests into an automated system?
  • Yes
  • No

10
How would you rate your experience level with MS Office applications such as Outlook, Teams, Word, and PowerPoint?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

11
How would you rate your experience level with MS Excel?
  • No experience
  • Beginner level
  • Intermediate level
  • Advanced level
  • Expert level

12
Please describe your experience with non-verbal communications and follow up? (Such as customer responses to text, chat, on line app, web, and voice mails and e-mails)
13
What is your preferred work environment?
14
Describe your use of complex telephone systems? (such as Cisco Finesse)If no experience please respond N/A.
15
Do you have any training or experience with Conflict Resolution or Conflict Management?
  • Yes
  • No

16
Please briefly describe an experience with a difficult/challenging customer, how you worked with the customer, and what the outcome was:If no experience, please put N/A
17
Please list any Customer Service training you have had:If no customer service training, please put N/A
Required Question

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