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Overnight Inbound Call Center Jobs (NOW HIRING)

ReqRoute Inc

Team Lead Inbound Call Center

Houston, TX · On-site

$21/hr

Team Lead Inbound Call Center Location: Winston, NC-Onsite Contract: C2H Rate: $21/hr on w2 This position requires individuals to perform the following duties and work as part of a team: * Meet all ...

Equiliem

Inbound Call Center Rep

Indianapolis, IN · On-site

Required Prior experience in a fast-paced call center environment. Desired Knowledge of tax regulations. Desired Associates or Bachelors Degree in accounting, finance, or related field. Desired

Express Employment Professionals

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Inbound Call Center Representative

Marietta, GA · On-site

$16 - $17.50/hr

Our Client is hiring several Call Center Representatives in Marietta- Immediately! - 2nd shift hours (THIS IS NOT A REMOTE POSITION) COMPANY HAS BOTH F/T and P/T HOURS AVAILABLE ( 25 - 40 hours/week ...

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Overnight Inbound Call Center information

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$12

$17

$23

How much do overnight inbound call center jobs pay per hour?

As of Jul 10, 2026, the average hourly pay for overnight inbound call center in the United States is $17.33, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.27 per hour, depending on experience, location, and employer.

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What cities are hiring for Overnight Inbound Call Center jobs? Cities with the most Overnight Inbound Call Center job openings:
What are the most commonly searched types of Inbound Call Center jobs? The most popular types of Inbound Call Center jobs are:
What states have the most Overnight Inbound Call Center jobs? States with the most job openings for Overnight Inbound Call Center jobs include:
Overnight Inbound Call Center jobs near you
Overnight Emergency Response Center Coordinator

Overnight Emergency Response Center Coordinator

HighGround

Lenexa, KS • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Job description

Job Title: Overnight Emergency Response Center Coordinator – Overnight Shift (Water Mitigation / Emergency Services)

Job Type: Full-Time
Schedule: Overnight Shift (12:00 AM – 9:00 AM EST or 11:00 PM – 8:00 AM CST)
Work Arrangement: Hybrid (In-Office & Remote)
Weekend Requirement: Candidates must be available to work at least one day each weekend - either a Saturday or Sunday.

About Us

We are a leading multi-brand company in the water mitigation industry, providing fast, reliable support to customers during emergency situations. Our team plays a critical role in helping homeowners and businesses navigate stressful events with professionalism, urgency, and care.

Position Overview

We are seeking a dependable and detail-oriented Emergency Response Center Coordinator to support overnight inbound call operations and ensure customers receive timely, accurate assistance during emergency situations. This role is responsible for handling incoming service requests, gathering critical information, coordinating communication with service teams, and maintaining accurate records across multiple brands and workflows.

This position requires the ability to work overnight hours in a fast-paced environment while maintaining professionalism, urgency, and accuracy. The ideal candidate is calm under pressure, highly organized, and committed to delivering excellent customer service while following structured processes and procedures.

This is a hybrid role that combines both in-office and remote work based on business needs and scheduling requirements.

Key Responsibilities

  • Handle inbound calls from customers needing water mitigation and emergency services
  • Gather and document critical job information accurately and efficiently
  • Route calls and job details to theappropriate serviceteams
  • Follow established scripts, workflows, and brand-specific procedures
  • Maintainaccuraterecords in CRM and communication systems
  • Coordinate communication between customers, technicians, and internal teams
  • Monitor active jobs andassistwith updates as needed
  • Escalate urgent or unresolved issues to leadership when appropriate
  • Support departmental goals related to response times, service quality, and customer experience
  • Maintain professionalism and empathy during high-stress customer interactions
  • Assistwith administrative and operational tasks as assigned

Qualifications

  • 1+ years of call center, dispatch, customer service, or coordination experience
  • Strong verbal and written English communication skills
  • Ability to remain calm and professional in high-pressure situations
  • Strong attention to detail and ability to follow structured processes
  • Excellent multitasking and organizational skills
  • Reliable, punctual, and dependable work ethic
  • Comfortable using CRM systems and tools such as Microsoft Outlook, Teams, and RingCentral
  • Ability to work overnight shifts consistently
  • Ability to work a hybrid schedule consisting of both remote and in-office work
  • Availability to work at least oneday each weekendin accordance withthe needs of the business

Preferred Qualifications

  • Experience in water mitigation, restoration, or emergency services
  • Experience supporting multiple brands, clients, or workflows
  • Prior dispatching or scheduling experience
  • Bilingual communication skills are a plus

Benefits

  • Choice of 4 medical plans, including one $0-cost plan for employees
  • FSA medical and dependent spending account
  • HSA available with high-deductible plan
  • Vision and dental insurance (multiple plan options available)
  • Company-paid short-term and long-term disability
  • Company-paid life insurance
  • 401(k) with company matching
  • Additionalbenefits including hospital, critical illness, and accident coverage
  • Paid time off and company holidays