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Overnight Inbound Call Center Jobs in Texas (NOW HIRING)

SmithRx

Inbound Call Center Representative

Plano, TX

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

New

SmithRx

Inbound Call Center Representative

Plano, TX · On-site

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

New

SmithRx

Inbound Call Center Representative

Plano, TX

$21/hr

We're seeking dedicated individuals to join our call center team, providing top-tier service to our ... What will you do: * Answer inbound calls and make outbound phone calls to and from members ...

New

MAP

Call Center Agent

North Richland Hills, TX · On-site

$17/hr

Map Communications is accepting applications in our call center for Full-Time inbound Call Center Agents. We are looking for motivated and performance-driven people. More importantly, we are looking ...

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All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Texas

Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Texas? The most popular types of Inbound Call Center jobs in Texas are:
What cities in Texas are hiring for Overnight Inbound Call Center jobs? Cities in Texas with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you

Inbound Call Center Representative

SmithRx

Plano, TX

$21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

New

Job description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company.  Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting-edge technology, innovative cost-saving tools, and best-in-class customer service.  With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves on our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

  • Integrity: Do the right thing. Especially when it's hard.
  • Courage: Embrace the challenge.
  • Together: Build bridges and lift up your colleagues.

Job Summary:

At SmithRx, we recognize that exceptional customer support is essential for both member satisfaction and product success. In healthcare, this is especially crucial, as it directly impacts patient access to care. We're seeking dedicated individuals to join our call center team, providing top-tier service to our members.

Ideal candidates possess strong communication, follow-through, and data entry skills, thriving in a fast-paced environment. A genuine, compassionate approach to member interactions is key.

This position requires a 9-week onsite training and nesting period at our Plano office, which is crucial for success in the role. The initial 3-week training class runs from 7:00 am to 3:30 pm Mountain Time and requires 100% attendance. Following training, you'll transition to your assigned shift hours. The work schedule is held Monday - Friday with rotating weekend and holiday shifts.

If you're passionate about delivering exceptional service and making a difference in healthcare, we encourage you to apply!

What will you do:

  • Answer inbound calls and make outbound phone calls to and from members, physicians, and pharmacies while delivering a world-class member experience.
  • Follow-up, resolve, and document issues related to the member interaction. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed.
  • Educate members about their pharmacy benefits.
  • Deliver a one-call resolution to our members by becoming an expert in the Pharmacy Benefits Management industry.
  • Demonstrate a patient-centric mindset and a high sense of urgency to solve member requests.
  • Work with highly sensitive information while maintaining Personal Protected Information (PPI) and Health Insurance Portability & Accountability Act (HIPAA).

What will you bring to SmithRx:

  • 2+ years of experience working in a call center environment required
  • Must be located local to our Plano, TX office as this role requires working onsite. Hybrid/work-from-home rotation is available based on performance.
  • Proficiency in Windows, MS Office, G-Suite required
  • HS Diploma, GED, or equivalent
  • Active listening, and conversational speaking skills, with a high degree of empathy
  • Ability to multitask
  • Excellent verbal and written communication skills
  • Passion for helping people
  • Prior experience with Salesforce Service Cloud, Talkdesk, or other CRM tools is preferred
  • Prior experience with benefits, employer benefits, insurance, prescriptions, medical billing, or experience at a pharmacy is preferred
  • Prior experience resolving complex issues within a call center environment is preferred

What SmithRx Offers You: 

  • Competitive pay: $21.00 per hour
  • Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
  • 3 Weeks Paid Time Off
  • 12 Paid Holidays
  • Paid Parental Leave Benefits
  • Flexible Spending Benefits 
  • 401(k) Retirement Savings Program 
  • Short-term and long-term disability
  • Wellness Benefits
  • Commuter Benefits 
  • Employee Assistance Program (EAP)
  • Well-stocked kitchen in office locations
  • Professional development and training opportunities

Apply