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Overnight Inbound Call Center Jobs in Hawaii (NOW HIRING)

SPECTRUM

Call Center Sales Representative

Mililani, HI

$70K/yr

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and ...

Spectrum

Call Center Sales Representative

Mililani, HI

$70K/yr

As a Call Center Sales Representative, you'll leverage your skills to handle inbound sales calls effectively. You'll be instrumental in acquiring new customers and upselling additional products and ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$19.42 - $24.36/hr

This part-time Customer Care Representative will work in our centralized call center and assist ... Answer inbound phone calls in a timely manner during workforce gaps * Schedule appointments by ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist ... Answer inbound phone calls in a timely manner during workforce gaps * Schedule appointments by ...

Servco

Customer Care Representative

Honolulu, HI

$18.85 - $23.65/hr

This part-time Customer Care Representative will work in our centralized call center and assist ... Answer inbound phone calls in a timely manner during workforce gaps * Schedule appointments by ...

Servco

Customer Care Representative

Honolulu, HI

$19.42 - $24.36/hr

This part-time Customer Care Representative will work in our centralized call center and assist ... Answer inbound phone calls in a timely manner during workforce gaps * Schedule appointments by ...

Servco

Customer Care Representative

Honolulu, HI · On-site

$19.42 - $24.36/hr

This part-time Customer Care Representative will work in our centralized call center and assist ... Answer inbound phone calls in a timely manner during workforce gaps * Schedule appointments by ...

Servco

Customer Care Coordinator

Honolulu, HI · On-site

$19.42 - $24.36/hr

Customer Care Coordinators work in our centralized call center and assist customers with scheduling ... Answer inbound phone calls and make outbound follow-up phone calls in a timely manner * Assist ...

prometric

Test Center Administrator (FT)

Honolulu, HI

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

prometric

Test Center Administrator (FT)

Honolulu, HI

$13 - $15.75/hr

No inventory, stocking, floor moves or overnight shifts! * Paid training * Sick time prorated based ... Minimum of one year of customer service experience required, in person (call center, retail ...

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All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Hawaii

Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Hawaii?

The most popular types of Inbound Call Center jobs in Hawaii are:

Overnight Inbound Call Center jobs near you

Call Center Operator

West Hawaii Community Health Center

Hilo, HI • On-site

Other

Posted 15 days ago

Job description

Join Our Team as a Call Center Operator!

Are you passionate about providing excellent customer service and making a difference in your community? Hawaii Island Community Health Center is looking for a dedicated Call Center Operator to join our team!

Position Summary:

As a Call Center Operator, you will play a crucial role in ensuring smooth communication within our clinic. Under the general direction of the Director of Patient Services and direct supervision of the Call Center Manager, you will manage a multi-line switchboard, greet callers, answer questions, route calls, and provide professional and courteous customer service.

Key Responsibilities:

  • Answer a high volume of inbound calls promptly and courteously.
  • Screen calls and connect callers to the appropriate departments or individuals.
  • Provide general information about our programs, functions, and services.
  • Assist with scheduling, rescheduling, canceling, and confirming clinic appointments.
  • Forward calls requesting referrals, medication refills, lab test orders, and results to the appropriate departments.
  • Maintain daily records of patient calls and encounters.
  • Ensure customer satisfaction by maintaining a positive, empathetic, and professional attitude.
  • Communicate effectively with callers/patients, actively listening and facilitating access to services or resolution of complaints.
  • Register new patients and update registration information for existing patients.
  • Collect and update personal, demographic, health, and insurance information accurately in the patient's chart.
  • Follow department protocols in handling difficult, angry, or disruptive callers.
  • Participate in ongoing customer service, telephone, and software skills training.

Requirements:

  • High School graduate or GED certificate with six months to one year of related experience and/or training; OR any equivalent combination of experience, training, and/or education.
  • Basic knowledge of general office procedures including filing, copying, and faxing.
  • Ability to use a computer to enter patient data and retrieve information.
  • Ability to work on multiple tasks within established deadlines.
  • Ability to work under the direction of a Manager and follow instructions.
  • Initiative to resolve patient concerns and problems.
  • Strong communication skills to interact effectively with diverse groups of people, including staff, providers, and patients.
  • Sensitivity to the multicultural nature of the service area population; may be required to communicate in another language.

Why Join Us?

At Hawaii Island Community Health Center, we are committed to providing high-quality healthcare services to our community. Join our team and be part of a supportive and dynamic environment where you can grow professionally and make a meaningful impact.

Apply Today!

If you are ready to take on this rewarding role, please submit your application and resume. We look forward to welcoming you to our team!

Apply