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Overnight Customer Service Representative Jobs in Rochester, NY

Adecco US, Inc.

Customer Service Representative

Geneseo, NY · On-site

$17 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

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Overnight Customer Service Representative information

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How much do overnight customer service representative jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for overnight customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an overnight customer service representative?

An Overnight Customer Service Representative provides support to customers during nighttime hours, assisting with inquiries, troubleshooting issues, and ensuring customer satisfaction. They typically work in industries like retail, healthcare, or telecommunications where 24/7 support is needed. This role requires strong communication skills, patience, and the ability to work independently. Responsibilities may include handling phone calls, emails, or chat messages while maintaining company policies and service standards.

What are the key skills and qualifications needed to thrive as an overnight customer service representative?

To thrive as an Overnight Customer Service Representative, you need strong communication, problem-solving abilities, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with CRM software, phone systems, and basic email or chat platforms is commonly required to effectively manage customer inquiries. Dependability, patience, and the ability to work independently during off-peak hours are standout soft skills for this role. These qualities ensure customers receive timely, effective support and that the company's reputation for helpfulness is maintained around the clock.

What are some common challenges overnight customer service representatives face, and how are they addressed?

Overnight Customer Service Representatives often work with fewer onsite resources and support staff available, which can make it challenging to resolve complex issues quickly. They may encounter greater volumes of urgent or escalated calls, as well as customers from different time zones or facing pressing after-hours concerns. Effective representatives address these challenges by mastering company protocols, maintaining excellent documentation, and fostering strong communication with day-shift colleagues to ensure continuity. Organizations typically provide detailed training and reliable remote support systems to help overnight staff manage these unique circumstances successfully.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY?

The most popular types of Customer Service Representative jobs in Rochester, NY are:

What are popular job titles related to Overnight Customer Service Representative jobs in Rochester, NY?

For Overnight Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Overnight Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Overnight Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Overnight Customer Service Representative jobs?

Cities near Rochester, NY with the most Overnight Customer Service Representative job openings:

Overnight Customer Service Representative jobs near you
Infographic showing various Overnight Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 71% Full Time, 25% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% In-person, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Adecco US, Inc.

Geneseo, NY • On-site

$17 - $22/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

Onsite Customer Service Representative

Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent income!

Shift:

M-F Days with a flexible schedule

Position Type: Direct Hire (Benefits start Day 1)

Pay: $21.43 ($22.68/hr. after training)

Location: Geneseo, NY

Responsibilities

Process inbound and outbound calls and assist customers with questions, and issues

Discuss payment options and negotiate arrangements

Handle emails with a helpful, can-do attitude

Troubleshoot problems and find fast, friendly solutions

Document all customer interactions clearly and accurately in the system

Follow call scripts and document interactions

Represent the company with professionalism and positivity-every time

Experience

Diploma or GED required

Excellent communicator who thrives on persuasion and problem-solving.

Comfortable juggling multiple systems while keeping customers engaged.

Hungry to learn, hit targets, and grow your career.

Strong communication, typing, and organizational skills

Familiarity with standard office systems and procedures

Ability to report to work, in-office, in Geneseo, NY

Benefits:

11 Paid Holidays

401(k)

401(k) matching

AD&D insurance

Dental insurance

Disability insurance

Employee assistance program

Flexible schedule

Health insurance

Life insurance

Paid sick time

Paid time off

Paid training

Referral program

Vision insurance

Click APPLY NOW to receive a phone call!

Pay Details: $17.00 to $22.00 per hour

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act

  • Los Angeles City Fair Chance Ordinance

  • Los Angeles County Fair Chance Ordinance for Employers

  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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