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Overnight Call Center Jobs in Riverside, CA (NOW HIRING)

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

Adriana's Insurance

Call Center Agent

Irvine, CA · On-site

$18 - $80/hr

Pay: $18.00 - $80.00 per hour We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

Synovation Medical Group

Be Seen First

Call Center Representative

Rancho Cucamonga, CA · On-site

$18/hr

A Call Center Representative is responsible for providing customer support by efficiently managing incoming calls, addressing inquiries, and resolving issues to ensure a positive experience. This ...

TaxRise

Call Center Representative

Irvine, CA · On-site

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls - you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

TaxRise

Call Center Representative

Irvine, CA

$26 - $35/hr

As a Call Center Representative , you won't just answer calls -- you'll be a steady, knowledgeable guide helping clients move forward with clarity and confidence. If you thrive in a fast-paced ...

EFP Staffing

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Call Center / Warehouse Manager

Ontario, CA · On-site

$23 - $25/hr

Monday - Friday Start Time: 09:00am - 05:30pm Payrate: $23.00 - $25.00 Requirement Experience: -Call Center and Order Processing *MUST - Proficiency in Microsoft Office products. - Leadership Skills ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Riverside, CA

Overnight Call Center information

See Riverside, CA salary details

$11

$18

$26

How much do overnight call center jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for overnight call center in Riverside, CA is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.05 per hour, depending on experience, location, and employer.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

Is overnight one day?

In the context of an overnight call center job, the term 'overnight' typically refers to a shift that lasts through the night, often spanning approximately 8 to 12 hours, and does not mean a single calendar day. These shifts usually start in the evening and end in the morning, requiring employees to work during late hours and sometimes overnight hours. The specific schedule can vary depending on the employer and the company's operational needs.

What time is considered overnight?

For an overnight call center job, the overnight shift typically runs from late evening to early morning, commonly between 10:00 PM and 6:00 AM. Exact hours can vary by employer, but the shift generally covers hours outside of regular daytime schedules. Employees working overnight shifts often need to adapt to working during nighttime hours and may require specific scheduling flexibility.

What Are Overnight Call Center Jobs?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

Is overnight one word or two?

In the context of an overnight call center job, the term is typically written as one word: 'overnight.' This describes a work shift that occurs during the night hours and is commonly hyphenated or combined into a single word in job descriptions and schedules.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Representative, and why are they important?

To thrive as an Overnight Call Center Representative, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often required. Strong stress management, patience, and the ability to work independently are key soft skills for excelling during non-traditional hours. These skills ensure effective customer support, accurate information handling, and reliable service when supervision may be limited.

What are overnight call center jobs?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.
More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Riverside, CA? The most popular types of Call Center jobs in Riverside, CA are:
What are popular job titles related to Overnight Call Center jobs in Riverside, CA? For Overnight Call Center jobs in Riverside, CA, the most frequently searched job titles are:
What job categories do people searching Overnight Call Center jobs in Riverside, CA look for? The top searched job categories for Overnight Call Center jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Overnight Call Center jobs? Cities near Riverside, CA with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Riverside, CA as of June 2026, with employment types broken down into 13% Locum Tenens, 6% As Needed, 62% Full Time, and 19% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $38,869 per year, or $18.7 per hour.
Call Center Agent

Call Center Agent

Adriana's Insurance

Irvine, CA • On-site

$18 - $80/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Pay: $18.00 - $80.00 per hour

We are looking for a motivated, results-driven Call Center Sales Agent to join our insurance brokerage team. In this role, you will engage prospective and existing customers over the phone, identify their insurance needs, and drive policy sales or qualified transfers to licensed agents. The ideal candidate thrives in a high-volume sales environment, is persuasive without being pushy, and is excited by performance-based incentives.

Key Responsibilities

  • Make high-volume outbound and inbound sales calls to prospective insurance customers
  • Identify customer needs and recommend appropriate insurance solutions
  • Pre-qualify leads and transfer warm prospects to licensed insurance agents or close sales if licensed
  • Consistently meet or exceed daily, weekly, and monthly sales targets
  • Follow approved sales scripts while adapting to customer conversations naturally
  • Overcome objections and clearly explain value propositions
  • Accurately collect and document customer information in CRM systems
  • Maintain strict compliance with insurance regulations and call quality standards
  • Participate in sales coaching, training sessions, and performance reviews

Pay: Hourly + Uncapped Commissions

Sign on Bonus up to $4,000 for licensed agents

Requirements

Required Qualifications

  • High school diploma or equivalent
  • 1+ year of call center sales, inside sales, or telemarketing experience preferred
  • Strong persuasion, negotiation, and closing skills
  • Confident phone presence with excellent verbal communication
  • Ability to work in a fast-paced, metric-driven environment
  • Basic computer skills and experience using CRM or dialer systems
  • Reliable attendance and strong work ethic

Preferred Qualifications

  • Insurance sales experience (life, health, auto, or P&C)
  • Active insurance license or willingness to obtain one
  • Experience working with quotas, commissions, or performance bonuses
  • Bilingual (Spanish/English a plus)

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
  • On-the-job paid training to set you up for success

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