Order Processing Manager Jobs in Delaware (NOW HIRING)

Syensqo is all about chemistry. We're not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet's beauty for the generations to come.

We are looking for:

We are seeking a Regional Fumigation Sales Manager for our Phosphine Gases Fumigation Business to support all commercial aspects of partner/customer management.The position will also work with the Business Development Manager to support shorter term growth opportunities at new and existing accounts across Americas maximizing income and sales revenue.   The role includes ownership of the entire sales management process including order processing, forecasting, cash management, complaint management, opportunity management, competitive/market pricing, cost/margin analysis, implementation of sales plans, proposal preparation, negotiation,cylinder management, and obtaining proper approvals etc. 

Market focus - post harvest fumigation of agricultural commodities including grain, nuts, non food and international trade of goods. This individual will be responsible for managing relationships within our distribution channel model as well as end user customer base. This position reports to the Americas Fumigation Business Development Manager.

We can count on you for:

• This role's biggest responsibility and challenge will be to support the region's growth plans by  working closely with our partners to ensure monthly, quarterly and annual business targets including revenue, contribution margin, cash and forecast accuracy are achieved.  The fumigation business is a unique niche market with significant commercial and regulatory hurdles. The ideal candidate will possess a no quit attitude and strong desire to overcome complex challenges
  

• The Fumigation America's group works and operates as a team; however, the role needs to be performed independently on a day to day basis.  Independence and the ability to create and execute tasks with no daily oversight is a must. 
  

• The roles expectations beyond supporting and executing on growth plans  include:
  

• Provide updated monthly, quarterly and year end forecasts for the product range in the assigned territory.
  

• Be an active member of the regional and global fumigation team, communicating, sharing knowledge, writing call reports, and attending cross functional meetings.
  

• Uncover, create, progress, track, and close opportunities beyond existing business.
  

• Support budgeting for assigned regions for short, mid and long term planning
  

• Build and submit monthly sales reports to BD manager.
  

• Provide sales call reports, account plans, opportunity plans  and market/account/competitor information using the Salesforce
  

• Responsible for DSO and complaint resolution for the assigned region.
  

• Periodically visit  partners/customers when/where applicable to support development and cooperation with the technical and business development team
  

• Establish and develop strong relationships with partners and key end use customers at field and operational levels.
  

• Investigate potential markets and co-develop a strategic growth plan for the region together with the Business Development manager.
  

• Support innovation projects in the assigned region as directed by the BD manager.
  

• Coordinate customer visits with TS&D and Business Development
  

• Support marketing, advertising and social media projects for the business as directed by the Business Development Manager
  

• Take care of all commercial activities:
  

• Forecasting - review the monthly, quarterly and annual demand at the beginning of every month and update demand plan
  

• Contracts - work with companies' legal departments to prepare customer contracts where required and as directed by the BD manager.
  

• Price increases, incentives, adjustments etc to customer
  

• Orders - work with the PS Order Fulfillment staff to manage orders and address  questions and gaps
  

• Complaints - where required work with the necessary support groups to manage customer complaints in a timely manner.
  

• Report timely on projects and activities via CRM 
  

• Cylinder asset management support- responsibility for the assigned region to ensure cylinders are turned at max rate and available to operations in Canada in time to meet all customer requirements. This includes using and ensuring partners are using the company's cylinder tracking systems. Act as commercial point of contact for the business cylinder fleet manager for Americas and where applicable in support cylinder management needs in ROW.
  

• Regulatory- support all global fumigation registration and regulatory compliance requirements that mandate the work to be done in Canada by a Canadian employee. This includes all request for document notarization and certification by Canadian authorities or consultants
  

Key Accountabilities

• Achieve or Exceed Budget figures (revenue, contribution margin, ebitda, T&E, cash, forecast accuracy etc)
  

• Develop a thorough understanding of growth opportunities and competitive position in the market and support the development of a medium and long term strategic plans developed by the regional BD manager
  

• Operate in adherence at all times within all Syensqo policies and procedures
  

 Americas Territory

• Geography responsibility will extend to support accounts in all of the Americas.  Focus area will be Canada and USA given the complex nature of our LATAM partner model which is managed by the Regional BD 
  

• Maintain and develop the business with key partners/end users in the Americas
  

• Maintain/develop strong relationships with partner contacts at various levels
  

• Potential visit key customers to support operations and develop opportunities
  

• Engage the greater Syensqo support teams to quickly solve customer complaints
  

• Propose commercial actions to win more share at existing accounts
  

• Support Supply Chain team to continuously improve cylinder management.
  

• Manage the business with distributors and fumigation service providers.

Note the role will also involve interaction with and support of a large list of end users, often including users who perform in house fumigation. Relevant distributors will co-support in these efforts. 

Note the distributors used in fumigation are not standard/typical chemical distributors. There are specialized companies with focused expertise in the niche market of fumigation. As such they also represent alternative fumigants (ie competitive products). Syensqo's commercial model's success hinged on our small but experienced regional teams ability to work with all players in the value chain. This role will be an integral part of that model and will require the ability to contribute to a number of different non standard roles and responsibilities to support this business.

Safety Responsbilities:

• Demonstrate proficiency in Syensqo Fumigant Product Stewardship Program- technical and legal aspects of the safe and effective use of Phosphine gas formulations for post harvest fumigation
  

• Understand and follow key Syensqo safety policies and procedures, including but not limited to the following:
  

• Emergency Response / Evacuation Guidelines
  

• Visitor Safety Policy
  

• Housekeeping
  

• Demonstrate a commitment to safety for self, fellow employees and customers
  

• Attend monthly safety training as required
  

• Obtain equipment or process specific safety training as necessary according to the specific hazards
  

You will bring: 

• College or University Degree   
  

• Experience working with in agricultural chemical industry preferred
  

• Experience in post harvest agricultural field desirable
  

• Proven experience in managing customer expectations and developing strong relationships with partners
  

• Strong communication and  interpersonal skills required
  

• Demonstrated experience in solving commercial problems 
  

• Technical experience/skills an asset

Physcial Requirements:

• Office or home based in the USA or Canada. 
  

• Likely 3-6  trips per year in North America
  

• Current passport and prepared to travel within North America
  

• Normal business hours with some flexibility to join conference calls with our regional and global teams at no standard office hours. Note must be able to cover North America business hours as many customers are West coast based

You will get:

• Competitive salary and benefits package

• The U.S. base salary range reasonably expected to be paid for this position is $100,000 - 140,000 per year. Since actual compensation packages are based on a variety of factors unique to each candidate we may ultimately pay more or less than the posted base salary range. Total compensation for this role also includes bonus and/or other incentives.

• 16, or more, weeks of maternity/paternity and co-parenting leave, according to local regulations

• Training platform for all employees

• Free language courses (24 languages available)

• Free well-being sessions (physical and psychological)

About us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.