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Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.  

Letty Owings Center (LOC) has helped young mothers to become sober, healthy and hopeful about the future. Recovery is more complex during pregnancy and while raising young children, we offer a safe, inclusive environment for women to live with their children while in treatment for substance use disorders. Our residents often are able to stay with their children, who might otherwise be placed in foster care.

Treatment Assistants are responsible for providing care and close intensive supervision to all clients and their children in a 24-hour treatment facility. General responsibilities include: providing client-centered care, using de-escalation skills, observing and reporting behaviors and supporting a healthy and safe milieu environment. This position works closely with the Milieu Supervisor, counselors, and other staff to develop and implement a supportive environment for LOC clients. On-Call Treatment Assistants may also be offered shifts that are primarily janitorial tasks.

Shift Times:  6:30am - 3:00pm, 2:30pm - 11:00pm and 10:30pm - 7:00am

Shift Requirements: For the first 2 months, each on-call Treatment Assistant must work at least 4 shifts a month. Once fully trained, it can go down to 1 shift a month. 

Compensation:  $22.71/hr, shift differential with swing and graveyard 

MINIMUM QUALIFICATIONS

• Experience (must meet one of the following)
  • HSD/GED AND one (1) year of work experience in a related field (e.g. shelter, residential or day treatment, counseling, substance abuse treatment); OR

  • HSD/GED AND two (2) years of in-person, high-volume customer service experience or two (2) years of volunteer experience in a related field which would be considered half-credit (e.g. 4 years of customer service in a non-medical office setting would be considered 2 years credit; 2 years volunteer in related field is considered 1 year); OR

  • Associate’s degree in Social Services, Behavioral Health, Human Services, Psychology, or a related field; OR

  • Bachelor’s degree in any field.

• Prior experience working with at-risk women encouraged.

• Knowledge of Twelve-Step Recovery process.

• Have, or able to obtain, Adult and Child/Infant CPR Certification AND Adult and Pediatric First Aid Certification prior to start date.

• Ability to adhere to Central City Concern’s drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.

• Physical ability to bend, stoop, kneel, squat, reach, twist, pull and lift heavy objects up to 50 lbs., 3 feet off the ground several times per shift.

• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit. Must be approved by the Childcare Background Check Unit.

• Must possess a current drivers license, pass a DMV background check and be designated an “acceptable” driver as outlined in Central City Concern’s Fleet Safety Policy. Must pass an initial drivers training within 60 days of being an approved driver and continued recertification training.

• Must adhere to agency’s non-discrimination policies.

• Ability to effectively interact with coworkers and clients and children with diverse ethnic and cultural backgrounds, religious views, political affiliations, sexual orientation and treat each individual with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides quality client and childcare while promoting dignity, independence, and choice, and regularly observes physical and mental conditions and reports changes to counselor and/or appropriate center staff.
• Communicates and interacts effectively and tactfully with clients, their children, visitors, families, peers, and supervisors.
• Initiates emergency response procedures as required.
• Coordinate residents’ activities as detailed on the weekly schedule.
• Facility maintenance, including monitoring and supervision of clients’ performance of household chores and assigning weekly household tasks.
• Teach and role model care of infants to clients.
• Attend staff meetings and trainings.
• Answer house phone and perform various clerical duties as needed.
• Observe self-administered client and child’s medications and maintain accurate records.
• Administer and document observed UAs (urinalysis).
• Assist clients in completing paperwork from other agencies.
• Transport residents to appointments as needed.
• Assist clients with activities specifically related to women, i.e. breast-feeding, feminine hygiene needs, etc.
• Must remain awake and alert for entire shift.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners’ and outside providers’ patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediate reporting of any PHI breach of CCC or outside provider health records to the CCC Legal and Quality departments, as well as to the program administrator.

DESCRIPTION OF OTHER DUTIES:

• Perform janitorial tasks including but not limited to: clean and straighten lobby, hallways, unoccupied offices, bathrooms, elevators, residential rooms, interior and exterior common areas. Clean windows, floors, countertops, appliances, and fixtures. Other cleaning, sweeping, mopping, dusting, vacuuming, washing, disinfecting and polishing.
• Provide care for children and infants while women are in treatment.
• Review records for accuracy and maintain filing systems.
• Participate in non-clinical client and staff group meetings.
• Ability to understand and implement self-sufficiency, treatment or discharge plans.
• Perform other duties as assigned.

SKILLS AND ABILITIES:

• Understanding of Substance Use Disorders as a disease, including treatment and intervention methods.
• Ability to work both as a team member and independently.
• Ability to learn requirements of HIPAA, confidentiality and boundaries, and incorporate into daily job performance.
• Ability to clearly communicate expectations and consequences to clients.
• Ability to manage complex and multiple tasks and prioritize appropriately.
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate effectively, clearly and concisely both verbally and in writing, with clients, their children, co-workers, corrections personnel, police, child welfare workers and other community members.
• Ability to work with people from a diverse range of ethnic and socio-economic backgrounds, including those with dual diagnoses or other disabilities who may display hostility.
• Ability to maintain accurate records and necessary paperwork.
• Knowledge of and ability to utilize de-escalation techniques, when encountering volatile situations.
• High degree of comfort and sufficient advancement in personal recovery to appropriately facilitate clients’ in theirs.
• Demonstrated understanding of professional and personal boundaries in the workplace

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.