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Operations Trainer Jobs in Maryland (NOW HIRING)

ASR Group

Operations Training Manager

Baltimore, MD

$94K - $174K/yr

Deliver "Train the Trainer" courses and provide on-going coaching support to operators and job ... Support operational goals by identifying and addressing training gaps. * Assist with the ...

Orbis Operations LLC

Technical Trainer

Annapolis, MD · On-site

$32.25 - $42.75/hr

Orbis Operations is seeking a Technical Trainer with technical writing experience to support its government customer in Annapolis Junction, MD. Required Clearance: Active Security Clearance required ...

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Operations Trainer information

See Maryland salary details

$18K

$74.1K

$127.1K

How much do operations trainer jobs pay per year?

As of Sep 1, 2026, the average yearly pay for operations trainer in Maryland is $74,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,400.00 and $94,600.00 per year, depending on experience, location, and employer.

What is an operations trainer?

Operations Trainers are professionals responsible for educating and coaching employees on company procedures, workflows, and best practices to ensure efficient and consistent operations. They design and deliver training programs, assess employee performance, and help implement new processes or technologies. Their goal is to enhance team productivity, reduce errors, and support ongoing operational excellence within an organization.

What are the key skills and qualifications needed to thrive as an operations trainer?

To thrive as an Operations Trainer, you need a solid understanding of operational procedures, adult learning principles, and relevant industry experience, often supported by a bachelor's degree or specialized certifications in training or operations management. Familiarity with learning management systems (LMS), presentation software like PowerPoint, and assessment tools is typically required. Excellent communication, adaptability, and facilitation skills help trainers engage learners and address diverse needs. These skills ensure effective knowledge transfer, improved employee performance, and consistent operational standards.

How does an operations trainer typically collaborate with other departments to ensure consistent training outcomes?

Operations Trainers often work closely with department managers, HR teams, and subject matter experts to develop and update training materials that reflect current procedures and policies. They facilitate feedback loops by gathering insights from trainees and supervisors, which helps identify areas for improvement. Regular cross-department meetings and ongoing communication are essential to ensure that training content remains aligned with operational goals and business needs. This collaborative approach fosters consistency and supports continual improvement throughout the organization.

What is the difference between Operations Trainer vs Customer Service Trainer?

AspectOperations TrainerCustomer Service Trainer
Required CredentialsTypically requires a bachelor's degree in business, training certification, and industry-specific knowledgeOften requires a bachelor's degree, training certification, and customer service experience
Work EnvironmentCorporate offices, training centers, or online platforms within various industriesCall centers, retail stores, or service-oriented environments
Employer & Industry UsageUsed across industries like manufacturing, logistics, and corporate sectorsCommon in retail, hospitality, and customer support sectors
Common Search & Comparison IntentPeople compare roles to understand training responsibilities in operationsPeople compare roles to focus on customer interaction training

While both roles involve training, Operations Trainers focus on improving overall operational processes and efficiency across departments, whereas Customer Service Trainers specialize in enhancing customer interaction skills. The choice depends on whether the training emphasis is on operational workflows or customer engagement.

What are the most commonly searched types of Operations Trainer jobs in Maryland?

The most popular types of Operations Trainer jobs in Maryland are:

What are popular job titles related to Operations Trainer jobs in MD?

For Operations Trainer jobs in MD, the most frequently searched job titles are:

Operations Trainer jobs near you
Infographic showing various Operations Trainer job openings in Maryland as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $74,115 per year, or $35.6 per hour.

Operations Training Manager

ASR Group

Baltimore, MD

$94K - $174K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

ASR Group is the world's largest refiner and marketer of cane sugar, with an annual production capacity of more than 6 million tons of sugar. The company produces a full line of grocery, industrial, food service and specialty sweetener products. Across North America, ASR Group owns and operates six sugar refineries, located in Louisiana, New York, California, Maryland, Canada and Mexico. In Europe, the company owns and operates sugar refineries in England and Portugal. ASR Group also owns and operates mills in Mexico and Belize. The company's brand portfolio includes the leading brands Domino, C&H, Redpath, Tate & Lyle, Lyle's and Sidul.

OVERVIEW

The Operations Training Manager is responsible for leading/supervising a team of three Operations Trainers in the creation, coordination, deployment, and assessment of technical and operational training across the site to build employee competency and capability. Possessing a broad background in manufacturing operations, the role coaches the Operations Trainers and the production line/area-based trainers to deliver on-the-job training (OJT) to new employees, as well as develops and continually refines training content for production employees. This role spends significant time engaged with our production floor operators/supervisors and departmental trainers to ensure standardization of training and identification of improvement opportunities. This role sits within the Operations Training team and is also responsible for using Lean Manufacturing tools to drive sustained improvements. 

POSITION RESPONSIBILITIES

  • Manage a team of three Operations Trainers. 

  • Coordinate efforts with other Operations Training Managers to ensure standard practices are followed across all sites. 

  • Partner with Operational Managers to design, develop and support the delivery and evaluation of technical training programs for the Refinery. 

  • Partner with cross-functional teams to develop and maintain standardized work instructions. 

  • Collaborate with cross-functional team to create interactive, accessible training in multiple formats including written SOPs, PowerPoint with photos and annotations, and video with annotations that achieve a consistent delivery of information. 

  • Deliver "Train the Trainer" courses and provide on-going coaching support to operators and job coaches providing OJT to new employees. 

  • Maintain skill matrix and recertification timeline. 

  • Coordinate with Department leadership to create training schedule by area. 

  • Track agreed Training KPIs for the site. 

  • Support Continuous Improvement projects by providing guidance on process standardization to help sustain improvements. 

  • Audit and spot-check work instructions and training materials, correcting compliance gaps as identified. 

  • In partnership with HR, Continuous Improvement and Learning & Development, ensure consistency of application of training across the business and maintain alignment with corporate learning strategy. 

  • Support operational goals by identifying and addressing training gaps. 

  • Assist with the implementation of CAPEX projects in relation to timetables of training, familiarization and learning curves. This could require travel to the equipment manufacturer for training and the capture of training materials. 

  • Promote common Lean Manufacturing tools such as 5S and Short Interval Control. 

  • Drive Continuous Improvement in all Technical Learning & Development processes. 

  • Use and support end users as a Subject Matter Expert of the company's Learning Management System (SuccessFactors). 

WORK EXPERIENCE

  • 5+ years of relevant industry experience required, particularly in a food processing, packaging or maintenance role. 

  • At least 4 years in a Learning and Development role strongly preferred. 

  • 2+ years of Manufacturing Supervisory/Leadership experience required. 

  • Working knowledge of common training methods and adult learning theory. 

EDUCATION REQUIREMENTS

  • BA/BS degree preferred. 

  • Experience developing operational training in a refining/food manufacturing environment required. 

  • Six Sigma background preferred. 

  • Instructional Design experience preferred. 

KNOWLEDGE & SKILLS

  • Relevant industry experience. 

  • Understanding of Lean Manufacturing principles. 

  • Good understanding of relevant Health & Safety legislation and regulations. 

  • Detailed experience or relevant work processes and safe use of equipment. 

  • Strong relationship building and excellent written/verbal communication skills. 

  • Strong organizational skills with the ability to work independently, meet tight deadlines, and succeed in a demanding environment. 

  • Proficient in Microsoft Office, Microsoft Word, Excel, PowerPoint and Outlook. 

  • Knowledge of Training Within Industry (TWI) methodologies, including Job Instruction (JI), Job Breakdown Sheets, and standardized work practices. 

LOCATION OF ROLE

  • Baltimore, MD 

SALARY PAY RANGE: 

$94,000 - $174,000 plus bonus.

The pay rate for the successful candidate will depend on the candidate's qualifications and prior experience. 

Benefits include healthcare (medical, dental, vision, prescription drugs) available the first of the month following 30 days of employment, 401(k) with match, life insurance, AD&D, short-term disability, vacation, holiday and sick time.  

We are an equal opportunity employer. We do not discriminate on the basis of race, color, creed, religion, gender, sexual orientation, gender identity, age, national origin, disability, veteran status or any other category protected under federal, state, or local law. All employment is decided on the basis of qualifications, merit, and business need. 

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