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Operations Manager Jobs in Toronto, ON (NOW HIRING)

Teleperformance

Operations Manager

Toronto, ON · On-site

CA$52K/yr

  • Medical

  • Dental

  • PTO

About the Job The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and ...

The Brick

Operations Manager

Toronto, ON · On-site

  • Medical

  • Dental

Reporting to the Store Manager, the Operations Manager will have the following responsibilities: * Implement, communicate and ensure compliance with all operating procedures, processes and policies

Daikinapplied

Operations Manager

Woodbridge, ON

CA$90K - CA$154K/yr

Daikin Applied is seeking a District Operations Manager for our Toronto Service Office. You will have the ability to make an impact and shape your career by providing leadership and service ...

New

Crownholdings

Operations Manager

Toronto, ON · On-site

Directly supports the plant manager in all aspects of daily plant operations. Assume all duties and responsibilities of the acting plant manager when needed. * Interacts with plant management to ...

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

Acosta

Operations Manager

Toronto, ON · On-site

The Manager of Operations is responsible for the operational effectiveness of a program for our clients which may include sales and training, agency / promotional events and/or product demonstrations.

Bloom Care Solutions

Operations Manager

Woodbridge, ON · On-site

Operations Manager As an Operations Manager you will lead and guide a team of Care Experience Coordinators that support Bloom's Digital Health and Home Care Services. In this leadership role you will ...

JYSK Canada

Operations Manager

Whitby, ON · On-site

CA$50K - CA$55K/yr

  • Medical

  • Dental

  • Vision

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will also ...

Jysk Canada

Operations Manager

Whitby, ON · On-site

CA$50K - CA$55K/yr

  • Medical

  • Dental

  • Vision

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will also ...

JYSK Canada

Operations Manager

Whitby, ON

  • Medical

  • Dental

  • Vision

As the Operations Manager you will be responsible for protecting JYSK's assets and minimizing losses though effective execution of loss prevention policies and procedures in store. You will also ...

Mondo

Workplace Operations Manager

Toronto, ON · Remote

  • Medical

  • Dental

  • Vision

  • Retirement

Workplace Operations Manager, Onsite/Hybrid - Toronto, ON. Start date is ASAP (July 2025) for this 12-month contract position. Job Title: Workplace Operations Manager Location-Type: Hybrid Onsite, 2 ...

Ppl Agency

Retail Operations Manager

Toronto, ON · On-site

Overview Retail Operations Manager Six-Month Contract, with strong potential to become permanentCompensation: $75,000 annualized, plus performance bonus, executive-level benefits & signing bonus!

Ppl Agency

Retail Operations Manager

Toronto, ON · On-site

Retail Operations Manager Six-Month Contract, with strong potential to become permanent Compensation: $75,000 annualized, plus performance bonus, executive-level benefits & signing bonus! Location:

JLL

Brokerage Operations Manager

Toronto, ON

Brokerage Operations Manager - JLL What this job involves: JLL Retail Canada is seeking an exceptional Brokerage Operations Manager to lead the day-to-day operations of one of Canada's premier retail ...

GEODIS

Warehouse Operations Manager

Oshawa, ON

$100K - $110K/hr

OPERATIONS MANAGER - CA Schedule: 1. M - F 6 - 2:30pm 2. afternoon Sun - Thurs 3pm - 11:30pm The Operations Manager is a key member of the leadership team responsible for overseeing all aspects of ...

Sephora

Operations Manager, Stores

Toronto, ON · On-site

CA$54K - CA$74K/yr

  • Medical

  • Life

  • PTO

The Operations Manager reports directly to our Store Operations & Talent Assistant Store Director and works in tandem with our Client Experience and Beauty Services Managers. What you'll be doing as ...

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Operations Manager information

What is the difference between Operations Manager vs Supply Chain Manager?

AspectOperations ManagerSupply Chain Manager
Required CredentialsBachelor's degree in Business, Management, or related field; certifications like PMP or APICS are commonBachelor's degree in Supply Chain, Logistics, or Business; certifications like CSCP or CPSM are common
Work EnvironmentOversees daily operations across departments, managing staff and processes within a companyFocuses on procurement, logistics, and distribution, coordinating with suppliers and vendors
Employer & Industry UsageUsed across various industries including manufacturing, retail, and servicesPrimarily in manufacturing, retail, and logistics sectors

While both roles involve managing processes and teams, an Operations Manager oversees overall company operations, whereas a Supply Chain Manager specializes in managing the supply chain logistics and procurement processes. The roles often overlap but focus on different aspects of business efficiency.

What do operations managers do?

The specific tasks and duties of an operations manager depend on the type and size of the organization: small or large, for-profit, nonprofit, or governmental. In many organizations, operations managers oversee the daily operations of the company, including staffing schedules, professional development, strategic planning, and quality assurance.

What are the key skills and qualifications needed to thrive as an operations manager, and why are they important?

To thrive as an Operations Manager, you need strong leadership, analytical thinking, and organizational skills, often backed by a degree in business administration or a related field. Familiarity with ERP systems, project management software, and Lean or Six Sigma certifications is typically required. Excellent communication, problem-solving abilities, and adaptability are standout soft skills for this role. These skills and qualities are crucial for optimizing processes, driving team performance, and ensuring operational efficiency.

How much is an operations manager paid?

The average salary for an operations manager varies by industry and experience but typically ranges from $70,000 to $120,000 annually in many regions. Factors such as location, company size, and certifications can influence compensation levels.
More about Operations Manager jobs
What are the most commonly searched types of Operations jobs in Toronto, ON? The most popular types of Operations jobs in Toronto, ON are:
What are popular job titles related to Operations Manager jobs in Toronto, ON? For Operations Manager jobs in Toronto, ON, the most frequently searched job titles are:
What job categories do people searching Operations Manager jobs in Toronto, ON look for? The top searched job categories for Operations Manager jobs in Toronto, ON are:
What cities near Toronto, ON are hiring for Operations Manager jobs? Cities near Toronto, ON with the most Operations Manager job openings:
Operations Manager jobs near you
Infographic showing various Operations Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Operations Manager

Teleperformance

Toronto, ON • On-site

CA$52K/yr

Full-time

Medical, Dental, PTO

Re-posted 16 days ago

Teleperformance rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

45th of 71 rated call and contact centers

Job description

Join Teleperformance - Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

About the Job

The Operations Manager is accountable for end-to-end performance of the assigned customer operations team. This role owns client delivery, operational excellence,peopleleadership, and financial outcomes, ensuring service levels are met while driving continuous improvement, employee engagement, and sustainable growth.

Responsibilities

Customer Management

  • Takesfull ownership of the aligned team's performance and client satisfaction.

  • Develops strategic and tactical plans to proactively address client needs, emerging trends, and industry best practices.

  • Buildsdeepunderstanding of client processes andidentifiesopportunities for value addition.

  • Representsoperations in client-facing forums including WBRs and MBRs.

Operational Excellence

  • Monitors and ensures adherence to Service Level Agreements (SLAs).

  • Tracks attrition,maintainsEarly Warning System (EWS) trackers, and conducts quarterly audits.

  • Partners with Workforce Management, Recruitment, and Clients onmanpowerplanning.

  • Analyzes performance metrics,identifiesprocess gaps, and collaborates with Quality and Training teams to implement corrective actions.

  • Acts as a subject matter expert for the process andleadsresolution of internal and external escalations.

  • Partners with Director / Senior Director to design and implement effective incentive structures to drive performance.

People & Culture

  • Coaches and develops Team Managers, Team Leaders, Coaches, and Agents to drive performance and career growth.

  • Manages performance issues and partners with HR on separation cases andtimelybackfills.

  • Handlesescalations related to people management, training guidelines, compliance, and complaints.

  • Conducts regular skip-level meetings and ensures feedback is actioned and cascaded to relevant departments.

  • Identifieshigh-potential talent and drives succession planning across all levels.

  • Owns performance management, compensation inputs, and rewards & recognition initiatives.

Financial Management

  • Manages operational costs while ensuring revenue targets are achieved.

  • Ensuresoptimaloccupancy andutilizationlevels.

  • Oversees team budgets, engagement funds, andtimelysubmission of billing information.

  • Maintains required headcount levels and buffer percentages for the process.

Preferred Skills

  • Strong business acumen with a solid understanding of customer operations and service delivery models.

  • Excellent verbal and written communication skills with strong presentation capabilities.

  • Proven stakeholder management and client engagement experience.

  • Demonstrated ability to analyze performance metrics and drive process improvements.

  • Strong coaching andpeopledevelopment skills.

Critical Competencies

  • Delivers Customer Service Excellence

  • Supports Innovation & Continuous Improvement

  • Builds Collaborative Relationships

  • Coaches & Develops Others

Benefits & Perks

  • Established career path supported by self-assessments, virtual training, and guided curriculum thatallowfor vertical and horizontal growth throughour multiplelines of business.

  • Robust career path with a full development plan and the opportunity to grow in the organization.

  • Paid9weeksoftraining(,2 weeks annual leave.

  • Continuous learning through progressive training that is specific to your tenure and skills.

  • Competitive salary with incentive programs

  • Positive and supportive environment

  • Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Salary

  • $52,000 annually

Location

  • Candidates areadvised to bewithin travel distance from our primary locations: Yonge- Eglinton Midtown Toronto

Teleperformance welcomes and encourages applications from people with Disabilities. Should you be invited toparticipatein the selection process, we are committed toaccommodatingyou to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

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