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Operations Excellence Jobs (NOW HIRING)

The Boyd Group

Director, Operations Excellence

As a strategic business partner, the Director of Operations Excellence Training designs and coordinates education programs aimed at developing and reinforcing Operational Excellence and the WoW ...

Circle K

Operations Excellence Manager

Pensacola, FL · On-site

General Overview The Business Unit Operations Excellence Manager has a pivotal role within the BU, reporting to the BU OpEx Director. This position is responsible for supporting two RDOs on all ...

Americold

Operations Excellence Manager

Ontario, CA · On-site

... control excellence. Other duties as requested. What Experience and Education You Need: Bachelor's degree or higher in Industrial Engineering or equivalent degree such as Supply Chain, Operations ...

Americold

Operations Excellence Manager

Ontario, CA · On-site

$94.50 - $118/hr

... excellence. * Other duties as requested. What Experience and Education You Need * Bachelor's degree or higher in Industrial Engineering or equivalent degree such as Supply Chain, Operations ...

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Operations Excellence information

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How much do operations excellence jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for operations excellence in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What is Operations Excellence?

Operations Excellence refers to the systematic approach organizations use to continuously improve their operational processes, enhance efficiency, and deliver higher value to customers. It often involves implementing best practices, optimizing workflows, reducing waste, and ensuring quality standards are met. Professionals in this field focus on process improvement methodologies such as Lean, Six Sigma, and Total Quality Management. The goal is to create a culture of consistent improvement and operational effectiveness across all levels of an organization.

How does an Operations Excellence professional typically collaborate with other departments to drive process improvements?

Operations Excellence professionals frequently work cross-functionally, partnering with teams such as production, quality assurance, supply chain, and IT to identify inefficiencies and implement best practices. They often lead or participate in workshops, data analysis sessions, and continuous improvement initiatives, ensuring that proposed changes align with overall business objectives. Effective collaboration and communication skills are essential, as these professionals must facilitate buy-in from stakeholders and ensure that improvements are sustainable across various departments.

What are the key skills and qualifications needed to thrive in Operations Excellence, and why are they important?

To excel in Operations Excellence, you need a strong background in process improvement, data analysis, and project management, often supported by a degree in business, engineering, or a related field. Familiarity with Lean, Six Sigma methodologies, and tools such as ERP systems or process mapping software is typically required, and certifications like Lean Six Sigma Green or Black Belt are highly valued. Exceptional communication, problem-solving, and leadership skills help professionals drive change and foster a culture of continuous improvement. These competencies are critical for identifying inefficiencies, optimizing workflows, and achieving organizational goals in a competitive business environment.

What is the difference between Operations Excellence vs Process Improvement Specialist?

AspectOperations ExcellenceProcess Improvement Specialist
Primary FocusOptimizing overall operational performance across multiple departmentsAnalyzing and improving specific processes within a department
CertificationsLean, Six Sigma, PMP often preferredLean, Six Sigma, Kaizen certifications common
Work EnvironmentCross-functional teams, strategic planningProject-based, department-specific
Industry UsageManufacturing, healthcare, finance, and moreManufacturing, logistics, service industries

Operations Excellence professionals focus on broad, strategic initiatives to improve overall organizational performance, while Process Improvement Specialists concentrate on refining specific processes. Both roles often require similar certifications and work environments, but their scope and objectives differ significantly.

Is operations excellence a high paying job?

Operations Excellence roles often offer competitive salaries, especially for professionals with strong process improvement skills, certifications like Lean or Six Sigma, and experience in supply chain or manufacturing environments. Salaries can vary based on industry, location, and level of responsibility, but generally, these positions are considered well-paying within operations careers.
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What are the most commonly searched types of Operations Excellence jobs?

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Operations Excellence jobs near you
Infographic showing various Operations Excellence job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.

Director, Operations Excellence

Servpro Industries, LLC

Gallatin, TN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Servpro rating

6.1

Company rating: 6.1 out of 10

Based on 322 frontline employees who took The Breakroom Quiz

20th of 62 rated cleaning companies

Job description

What we offer
  • Excellent health benefits plan, which includes medical, vision and dental options
  • 401(k) with company match
  • Company profit sharing plan
  • Generous paid time-off and paid holidays
  • Paid parental leave
  • 2 free on-site fitness rooms
  • Employee Assistance Program
  • Employee Resource Groups
  • Personal and professional development program

Job Summary
The Director, Operations Excellence is responsible for driving continuous improvement and operational excellence within the Strategic Operations Division. This role focuses on mapping processes, defining standards for supported categories (e.g., Construction, Roofing, Disaster Response, Restoration, etc.), and identifying technology solutions to enhance these processes. A key objective of this role is to conduct testing and feedback initiatives through User Acceptance Testing (UAT) internally and administering Beta Testing with select franchisees. The Director will also support, track, and manage the Strategic Operations Division project portfolio, ensuring alignment with the company's strategic goals. This position reports to the Vice President, Strategic Operations.
You will
  • Manage the execution of key deliverables related to process mapping and standards definition for supported categories.
  • Assign and execute supporting tasks based upon the strategic direction and priorities for operations excellence initiatives with the goal of driving continuous improvement.
  • Maintain a focus on industry developments and trends to anticipate changes and new requirements for technology solutions and process standards.
  • Coordinate with HQ departments to ensure all operations excellence initiatives are vetted, goals are clearly defined, training resources are created to the defined programs/processes and delivered to the Field Operations division for proper deployment to the field.
  • Coordinate with the Information Systems team to provide guidance on the business priorities for technological improvements as identified by operations excellence initiatives.
  • Develop and execute internal User Acceptance Testing (UAT) and Franchise Testing (Pilot or Beta) protocols for all items delivered to the field, including clearly identified and communicated success criteria and administering the selection process for Pilot or Beta testers.
  • Contribute to discussions with company divisions and executives that consist of business insight associated with the strategic initiatives of the company.
  • Assist with SLT, OLT and division communication and reporting of operations excellence activities that may impact the broader group.
  • Be prepared to execute other duties as assigned based on the needs of the division and the company.

You have
  • A minimum of five years� experience in operations and strategy, with a proven ability to lead with influence in a cross-functional and complex environment within both SERVPRO� Headquarters (HQ) and the franchisees.
  • Demonstrates integrity, tact, diplomacy, and commitment to SERVPRO�'s values.
  • Strong interpersonal and leadership skills with ability to effectively collaborate with multiple levels within the organization.
  • "Passion to serve" franchisees through consultative skills.
  • Technical skills include specialized knowledge and expertise in using data analysis to improve workflows, development, researching, prototyping, and troubleshooting. Project management involving the planning and organizing of a company's resources to move a specific task, event, or duty toward completion are critical in this role.
  • Computer skills include a WorkCenter� 2.0 or equivalent franchise operating system platform, Salesforce, Tableau Software, Verisk Software, and MS Office software.
  • Analytical skills of gathering data, analyzing it, deciphering the meaning, and presenting it. Additionally, forecasting, data presentation, resource management, data and metrics interpreting, reporting, diagnostics, and creativity skills are necessary.
  • Marketing skills, including the general knowledge of sales, advertising, and consumer research, as well as a digital skill required for success in modern-day online marketing.
  • Presentation skills, including the ability to facilitate presentations or executive level report-outs. Hard skills in this area should include visual communication, slideshows, research, data analysis, reporting, persuasion, and graphic design.
  • Management skills necessary for this position are fundamental business knowledge of budgeting, project management, hiring, finance, office management skills, resource coordination, new business development, negotiating, and planning. Strong business acumen, financial skills, and analytical abilities. Strong organizational and time management skills, including ability to meet deadlines and balance competing demands.
  • Excellent written and oral communication skills, especially in conveying technical concepts to non-technical audience.
  • Strong attention to detail to ensure accuracy and provide validation of results.
  • Intellectual curiosity, along with excellent critical thinking skills, to be able to disaggregate issues, identify root causes and recommend solutions.

Education
  • Bachelor's Degree required in Economics, Business Administration, Finance or the equivalent combination of education, training, and work experience.

About SERVPRO
For more than 50 years, SERVPRO� has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.
SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.

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