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How much do operations control center jobs pay per hour?

As of May 30, 2026, the average hourly pay for operations control center in the United States is $21.30, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $24.28 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Operations Control Center professional, and why are they important?

To thrive as an Operations Control Center professional, you need strong analytical abilities, attention to detail, and a background in operations management, often supported by relevant degrees or industry experience. Proficiency with monitoring software, incident management systems, and communication platforms is typically required, along with certifications like ITIL or industry-specific credentials. Excellent problem-solving, decision-making, and teamwork skills help you stay effective under pressure and coordinate responses efficiently. These skills are crucial for maintaining operational continuity, minimizing disruptions, and ensuring safety and compliance within critical environments.

What are some common challenges faced by professionals working in an Operations Control Center, and how can they be addressed?

Professionals in an Operations Control Center often encounter challenges such as managing high-pressure situations, coordinating with multiple teams, and responding rapidly to unexpected incidents. Effective communication, staying organized, and leveraging real-time data monitoring tools are key to addressing these challenges. Additionally, ongoing training and clear protocols help ensure that team members can respond efficiently and maintain operational continuity. Building strong relationships with other departments also enhances collaboration and problem-solving.

What is an Operations Control Center?

An Operations Control Center (OCC) is a centralized facility where personnel monitor, manage, and coordinate the core operations of an organization, such as transportation, utilities, or network systems. The OCC is responsible for ensuring smooth, safe, and efficient daily operations by tracking real-time data, responding to incidents, and making critical decisions quickly. Staff in these centers use advanced technology and communication systems to maintain oversight and address issues as they arise. OCCs are common in industries like public transit, airlines, energy, and telecommunications. This role is vital for maintaining service quality and minimizing disruptions.

What is the difference between Operations Control Center vs Network Operations Center?

AspectOperations Control CenterNetwork Operations Center
Primary FocusOverall operational management and coordination across multiple departmentsMonitoring and managing network infrastructure and connectivity
Required CredentialsTypically includes certifications like PMP, ITIL, or relevant industry experienceCertifications such as CCNA, Network+ are common
Work EnvironmentControl rooms, command centers, or operations hubsNetwork operation centers with multiple screens and monitoring tools
Industry UsageUsed across transportation, utilities, manufacturing, and logisticsPrimarily in telecommunications, IT, and internet service providers

While both roles involve monitoring and managing operational activities, the Operations Control Center oversees broader organizational functions, whereas the Network Operations Center focuses specifically on network infrastructure and connectivity. Understanding these distinctions helps in choosing the right career path or job search focus.

More about Operations Control Center jobs
What states have the most Operations Control Center jobs? States with the most job openings for Operations Control Center jobs include:
What job categories do people searching Operations Control Center jobs look for? The top searched job categories for Operations Control Center jobs are:
Operations Control Center jobs near you
Infographic showing various Operations Control Center job openings in the United States as of May 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,307 per year, or $21.3 per hour.

Operations Control Center Coordinator

Skyservice Business Aviation

Opa Locka, FL • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

FONTAINEBLEU A SKYSERVICE COMPANY
PURPOSE:
 
To coordinate and communicate the activities listed on the schedule. The Operations Coordinator is a key component to the execution and delivery of requested service items. Requests that are submitted via phone, email, ARINC, text message (including other resources introduced to facilitate communication) are the responsibility of the Operations Coordinator to receive and deliver to the corresponding team member(s).
 
 SUMMARY OF RESPONSIBILITIES: 
  • Anticipate and ensure that all ramp operations are delivered on time including fuel, ground power, ground transportation, lavatory, potable water, ice, coffee, papers and catering, etc. These items must be communicated to ramp lead in a timely manner. Follow up on service completion must be done
  • Input and update reservations into schedule programs and software
  • Use proper etiquette while communicating via email, radio, etc.
  • Assist customers with requested services such as catering, hotel accommodations, ground transportation, etc.
  • Responsible to keep department manager informed by reporting lapse in service as soon as possible
  • Communicate daily briefings with updates and hand downs
  • Maintain a high standard of professional appearance at all times
  • Performs other duties as required. This job description in no way states or implies that these are the only duties to be completed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management
QUALIFICATIONS AND SKILLS REQUIRED:
  • Minimum of 1 year within either Customer Service or Line Service department or applicable experience
  • Valid Driver’s License
  • High School Diploma or General Education Degree (GED)
  • Adaptability and availability to cover shifts at short notice
  • Available to work weekends/holidays
  • Excellent interpersonal skills
  • Must be very organized
  • Must be able to multi-task and work well under pressure
  • Must be able to accomplish tasks with little or no supervision on-time and quickly without compromising safety
  • Must be able to work as an effective member of a team and be able to receive constructive criticism from peers
  • Must be able to recognize and prepare for changes to their environment and adapt their plans and strategies in order to accomplish tasks
  • Preferred Bi-lingual

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