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Operations Control Center information

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$12

$23

$34

How much do operations control center jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for operations control center in New York is $23.30, according to ZipRecruiter salary data. Most workers in this role earn between $18.41 and $26.54 per hour, depending on experience, location, and employer.

What is the difference between Operations Control Center vs Network Operations Center?

AspectOperations Control CenterNetwork Operations Center
Primary FocusOverall operational management and coordination across multiple departmentsMonitoring and managing network infrastructure and connectivity
Required CredentialsTypically includes certifications like PMP, ITIL, or relevant industry experienceCertifications such as CCNA, Network+ are common
Work EnvironmentControl rooms, command centers, or operations hubsNetwork operation centers with multiple screens and monitoring tools
Industry UsageUsed across transportation, utilities, manufacturing, and logisticsPrimarily in telecommunications, IT, and internet service providers

While both roles involve monitoring and managing operational activities, the Operations Control Center oversees broader organizational functions, whereas the Network Operations Center focuses specifically on network infrastructure and connectivity. Understanding these distinctions helps in choosing the right career path or job search focus.

What are the key skills and qualifications needed to thrive as an Operations Control Center professional, and why are they important?

To thrive as an Operations Control Center professional, you need strong analytical abilities, attention to detail, and a background in operations management, often supported by relevant degrees or industry experience. Proficiency with monitoring software, incident management systems, and communication platforms is typically required, along with certifications like ITIL or industry-specific credentials. Excellent problem-solving, decision-making, and teamwork skills help you stay effective under pressure and coordinate responses efficiently. These skills are crucial for maintaining operational continuity, minimizing disruptions, and ensuring safety and compliance within critical environments.

What does a control center operator do?

A control center operator monitors and manages operations within a facility or system, ensuring safety, efficiency, and compliance. They use communication tools and monitoring equipment to respond to incidents, coordinate responses, and maintain smooth operations, often working in shifts and following established procedures.

What jobs pay 4000 a week without a degree?

Operations Control Center roles typically do not pay $4,000 a week without specialized skills or experience. High-paying jobs that can reach this level without a degree often include sales, real estate, or certain skilled trades like commercial driving or technical trades, which may require certifications or licenses. Most roles offering such high weekly pay usually demand significant experience, training, or specific skill sets.

What are some common challenges faced by professionals working in an Operations Control Center, and how can they be addressed?

Professionals in an Operations Control Center often encounter challenges such as managing high-pressure situations, coordinating with multiple teams, and responding rapidly to unexpected incidents. Effective communication, staying organized, and leveraging real-time data monitoring tools are key to addressing these challenges. Additionally, ongoing training and clear protocols help ensure that team members can respond efficiently and maintain operational continuity. Building strong relationships with other departments also enhances collaboration and problem-solving.

What is an operations control center?

An Operations Control Center (OCC) is a facility where personnel monitor, manage, and coordinate daily operations of a company or organization, often using specialized software and communication tools. In many industries, OCC staff respond to incidents, ensure safety, and optimize processes to maintain efficiency and security.

What is the role of the airport operations control center officer?

An airport operations control center officer is responsible for coordinating and monitoring airport activities to ensure safety, security, and efficiency. They oversee communication between various departments, respond to incidents, and use tools like airport management systems to maintain smooth operations around the clock.
What are popular job titles related to Operations Control Center jobs in New York? For Operations Control Center jobs in New York, the most frequently searched job titles are:
What job categories do people searching Operations Control Center jobs in New York look for? The top searched job categories for Operations Control Center jobs in New York are:
Operations Control Center jobs near you
Infographic showing various Operations Control Center job openings in New York as of July 2026, with employment types broken down into 78% Full Time, 11% Part Time, and 11% Temporary. Highlights an 78% In-person, and 22% Remote job distribution, with an average salary of $48,473 per year, or $23.3 per hour.
OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor

OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor

New York City Transit

Brooklyn, NY

$112K/yr

Full-time

Re-posted yesterday

New York City Transit Authority rating

7.5

Company rating: 7.5 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

404th of 691 rated public administrative organizations

Job description

Title: OCC Console Train Dispatcher, Assistant Train Dispatcher and Train Service Supervisor
Opens:                        June 26, 2026
Closes:                        July 23, 2026
Authority:                     TA
Department:                Subways
Division/Unit:               Service Delivery/Operations Control Center
Reports to:                  Superintendent, Control Center, OCC
Location:                       Operations Control Center, Manhattan (Midtown)
Hours of Work:            Various
 
Responsibilities
The Operations Control Center (OCC) is recruiting for highly experienced and motivated Operating Supervisors in the Department of Subways. Selected candidates will be subject to a skills assessment evaluation.
 
The OCC’s Console Train Dispatchers (CTD) serve as the operation’s frontline, expert, incident- management team. CTDs directly receive incoming information, including emergency communications, from various internal and external sources (e.g., field-based personnel), analyze the information quickly, devise safety-critical service-oriented solutions, and direct real-time decisions to emergency responders for immediate implementation and disposition. The goals are the safe resolution of reported incidents (e.g., mechanical failures, derailments, floods, fires, etc.) and resumed customer service. Highly motivated and skilled CTDs, who demonstrate a passion and commitment to performing the CTD function with attention to detail, are absolutely critical to the success of both the Subway Operation and New York City Transit at large.
 
As the OCC operates 24 hours/7 days a week, including weekends and holidays, CTD’s will be required to work various days and tours. These varying work assignments will be determined by the needs of service.
 
A CTD’s primary function is responding to incoming communications (e.g., radio calls) from train crews, field supervision, towers, and external agencies, providing incident management oversight under the supervision of a Desk Superintendent. During emergencies, OCC CTDs ensure the safety of maintenance crews working on the roadbed as well as the safety and security of customers and employees by directing inter- and intra-agency personnel on emergency procedures and mitigating service interruptions. They direct required emergency actions in compliance with applicable rules, regulations, policies, and procedures. They also conduct investigations on train delays and prepare reports describing the incidents that occurred within their area of responsibility. They cooperate with OCC-based Service Delivery personnel, field-based Line Superintendents, Train Service Supervisors, Train/Yard Dispatchers, and other Train Service personnel during emergency incidents and supervise delay-management efforts during unexpected service disruptions. CTDs may also be assigned to a service-regulation job, as needed and at the discretion of OCC management.
 
Compensation
Annual Base Salary + Assignment Differentials for Console Operator titles in the Operations Control Center:
 
                               
 
 
 Asst. TD(Console)             
         TD (Console)      
TSS (Console)
 
Entry Level
$80,401 +$5,115
$86,328 + $3,617
$90,128 +$2,478
 
2nd year
$80,401 +$10,230
$91,642 + $3,617
$95,680 +$2,478
 
3rd year
$80,401 +$15,345
$102,268 + $3,617
$106,786 +$2,478
 
4th year
$94,357 +$20,460
$107,584 + $7,233
$112,339 +$2,478
 
Eligibility
All NYCT Assistant Train Dispatchers, Train Dispatchers and Train Service Supervisors are eligible to apply.
Desired Skills
  • Comprehensive knowledge of NYCT and Service Delivery rules, regulations, policies, and procedures.
  • Ability to work effectively in a fast- paced, communications-heavy environment.
  • Ability to manage multiple responsibilities and tasks with superior attention to detail.
  • Familiarity with operations in Sub-divisions A, B and C.
  • Strong analytical, critical-thinking, and decision-making skills Excellent verbal and written communication skills.
  • Strong computer skills, including comfort with learning new applications and programs.
  • Strong interpersonal skills, including the ability to provide clear concise direction during major incidents.
Other Information
Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policy making position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).
Equal Employment Opportunity
MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.
The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.
To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. This requirement applies to candidates applying to internal/lateral postings within the same title. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

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